Great UI, But Critical Features Have Regressed
I like the new UI and the overall look of the upgraded app. However, a few important features that worked flawlessly in the previous version are now broken or unreliable, even after the latest update.
1. Remote AC control: Remotely switching on the AC used to work flawlessly in the previous app, but it no longer works reliably, even with the latest update.
2. Digital Key: The Digital Key fails to work almost 9 out of 10 times, despite being configured correctly. It worked perfectly in the previous version, before the app upgrade.
3. Kilometres Driven: This information should be displayed upfront on the home screen instead of requiring users to navigate through multiple screens to find it.
4. Customer Support & Feedback: Redirecting users to a website without providing a clear way to report issues is not helpful. There should be a dedicated feedback page or an email address where users can report problems and receive assistance.
These are not isolated concerns. Members of an all-India user group are reporting similar issues, particularly with the Digital Key and remote AC control.
The new UI is a welcome improvement, but functionality and reliability must come first. Please address these issues and provide users with a proper channel to report problems and track their resolution.
1. Remote AC control: Remotely switching on the AC used to work flawlessly in the previous app, but it no longer works reliably, even with the latest update.
2. Digital Key: The Digital Key fails to work almost 9 out of 10 times, despite being configured correctly. It worked perfectly in the previous version, before the app upgrade.
3. Kilometres Driven: This information should be displayed upfront on the home screen instead of requiring users to navigate through multiple screens to find it.
4. Customer Support & Feedback: Redirecting users to a website without providing a clear way to report issues is not helpful. There should be a dedicated feedback page or an email address where users can report problems and receive assistance.
These are not isolated concerns. Members of an all-India user group are reporting similar issues, particularly with the Digital Key and remote AC control.
The new UI is a welcome improvement, but functionality and reliability must come first. Please address these issues and provide users with a proper channel to report problems and track their resolution.
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NNisch.M
Complaint: Start Engine Option Missing in MG iSmart App After Update – Urgent Resolution Required
I am writing to raise a formal complaint regarding the MG iSmart app. After updating the app to the latest version, the "Start Engine" option is no longer available. I relied on this feature regularly, and its absence is causing significant inconvenience.
Please find the attached screenshot, which shows the current app screen without the Start Engine option.
Details:
- App: MG iSmart
- Issue: Start Engine option not available after the latest app update
- Vehicle model / VIN: Hector Plus 7S, 6MT
- Phone model & OS version: iPhone 16 Pro Max, iOS 27.0.1
- App version: V3.0.0
I have already tried [restarting the app / logging out and in / reinstalling the app – edit as applicable], but the issue persists.
I request you to look into this on priority and restore the feature at the earliest. Kindly share an update on the expected resolution time, along with a reference/ticket number for this complaint.
I look forward to your quick response.
Please find the attached screenshot, which shows the current app screen without the Start Engine option.
Details:
- App: MG iSmart
- Issue: Start Engine option not available after the latest app update
- Vehicle model / VIN: Hector Plus 7S, 6MT
- Phone model & OS version: iPhone 16 Pro Max, iOS 27.0.1
- App version: V3.0.0
I have already tried [restarting the app / logging out and in / reinstalling the app – edit as applicable], but the issue persists.
I request you to look into this on priority and restore the feature at the earliest. Kindly share an update on the expected resolution time, along with a reference/ticket number for this complaint.
I look forward to your quick response.
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MUMG Hector Plus user
Bug Report - Fuel Economy
The recent MG iSMART app update introduced a critical unit conversion bug in the "Smart Drive" fuel efficiency metrics. The app currently pulls raw fuel consumption data from the vehicle's ECU in L/100km but incorrectly displays it as km/L, entirely skipping the necessary mathematical conversion (100 / x). For instance, a 15 km trip consuming 2.13 liters equates to 14.2 L/100km. The app mislabels this raw data as "14.2 km/L" instead of calculating and displaying the true efficiency of 7.04 km/L. Additionally, fragmenting a continuous drive into smaller episodes erroneously discards stationary idle fuel consumption. Please restore the accurate conversion logic from the previous version.
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BBurhan477
Well improved
Finally, the update has resolved many problems and looks much better. Additional controls for AC and SIRI are now integrated, though remote engine start remains absent. The app does not launch automatically via scanning when opened. This is a strong improvement, since the app previously buffered while searching for the vehicle and allowed navigation only afterward. One issue still needs attention: after choosing an option, if the vehicle is unreachable, the app keeps searching with no way to cancel or return until it completes the process.
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NNhkvarma
Next-Gen Connected Car Technology Done Right
MG iSMART Connect is truly impressive and makes the driving experience smarter and more convenient. The app interface is smooth, user-friendly, and packed with useful features like remote lock/unlock, vehicle status, live location tracking, trip history, and real-time alerts.
What really stands out is the seamless Apple Watch connectivity, allowing quick access to key vehicle functions right from the wrist. Whether it’s checking vehicle status or locking/unlocking the car, it works flawlessly and adds great convenience.
The connectivity is reliable, and features like climate control, geo-fencing, speed alerts, and safety notifications perform consistently well. Overall, MG iSMART Connect adds real value to the vehicle and sets a high benchmark for connected car technology. Highly recommended for anyone who appreciates smart, tech-driven dr
What really stands out is the seamless Apple Watch connectivity, allowing quick access to key vehicle functions right from the wrist. Whether it’s checking vehicle status or locking/unlocking the car, it works flawlessly and adds great convenience.
The connectivity is reliable, and features like climate control, geo-fencing, speed alerts, and safety notifications perform consistently well. Overall, MG iSMART Connect adds real value to the vehicle and sets a high benchmark for connected car technology. Highly recommended for anyone who appreciates smart, tech-driven dr
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MSmannish sharayu
