Difficult to log in, more difficult to load report
It took me many tries to finally log in-it was just not responding after I type in credentials. And after log in, again no response after I clicked load report. It seems impossible to get my health report from here.
App constantly freezes
Using cause of company insurance. App is very laggy and full of bugs. Can’t see doctor but doctor can see u. Lol.
Cannot login
Cannot sign in
Double payment
I made a payment of $12 before consultation and then had to make another $20 after the consultation for my mc only. When contacted them through email they took too long and gave me the same answer again. Not recommended
The worst app you could ever use
If you feel so good and want to ruin your day, open this app and try to make a video consultation with a doctor. Don’t even think about it if you’re sick and having a bad day already.
worst app ever for such sensitive public service.
basic UI features have not been tested prior to launch. there is no way to upload image if submit button is always disabled.
Cover your cameras in the waiting room
The doctor just started speaking out of nowhere, and he could see me but I can't see him. The cameras worked even in the waiting room, so beware!
Cannot make it
The application keep indicate im pending payment but mine is under the corporate. So when i go to payment tab there is no outstanding payment 🫠.
Horrible
Slow and I’m unable to even upload my IC picture, it doesn’t allow me to submit. The app just feels useless
Useless app
Made an online consultation. I didn’t received any MC or anything. Tried contacting the support no response as well. BTW I waited 4 hours to be seen by the doctor. Totally waste of time.
Literally the worst
Literally the worst, I can’t even upload NRIC image which is required to use. So basically can’t use at all!!
Very bad app
Very bad app. Cannot even upload the ID photo. How can I continue.
super slow waiting time for consultations
usually the consult queue is quite fast and i’ve never had much issues with the app. but i tried getting a consult today and even after 45 minutes it shows 3 patients before you??? is the doc even awake
$10 Delivery fee
I was shocked that on top of the consultation fee and medications, I still need to pay $10 for delivery fee.
Unable to get through for entire day
I used it for a GP video consultation for a cold. I tried from morning 10am till 1am at night and the line was completely engaged and I was connected to NO doctor. As such I could not get the certification I needed for my work. HORRID app.
Bad UI/UX design, video doesn’t work
Same as other user here, came from HeyAlly to this as company switched insurance provider.
The UI is slow and is missing a critical page where shows pending consultation. I had to search for a good while to find out that the post consultation report was still pending, and this is unintuitively hidden under ‘pending’ tab after you go into Video Consultation page again.
Devs, please design a dedicated tab for consultation that has been completed but pending approval, because right now is very confusing as you can’t find the just-finished consultation anywhere other than having to go into “Video call doctor” again.
Also the video feature is glitched, when doctor accepts the call, the app calls you but it’s stuck on white screen and you can’t see the doctor nor yourself.
The UI is slow and is missing a critical page where shows pending consultation. I had to search for a good while to find out that the post consultation report was still pending, and this is unintuitively hidden under ‘pending’ tab after you go into Video Consultation page again.
Devs, please design a dedicated tab for consultation that has been completed but pending approval, because right now is very confusing as you can’t find the just-finished consultation anywhere other than having to go into “Video call doctor” again.
Also the video feature is glitched, when doctor accepts the call, the app calls you but it’s stuck on white screen and you can’t see the doctor nor yourself.
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Hope this app gets better
I’m writing this in hopes that this app gets better.
Yes I have used other teleconsult app before in SG and they are better but this review is going to be mainly about this app hence I will not go further into this.
They definitely did improve a bit as compare to what I experienced last year and most if not all the doctors are using the video consultation now instead of audio only. Although I would prefer if there’s an option to choose if you would want audio only.
Patients ahead of you and ACTUAL patients waiting ahead of you is different. You can have like 6 patients ahead of you and suddenly you get a doctor within 10 minutes.
Video call aspect is pretty bad because as mentioned in the case above, the waiting time is different from what you expect and it feels like a surprise any time now once you join.
After the consult, the time to process your medical condition seem to be done by another team in which it could take an hour or two before you can request when to deliver your medicine instead of after consultation you get everything done.
I think this is my overall experience of using this app for six months or more. I do hope this app gets better.
Yes I have used other teleconsult app before in SG and they are better but this review is going to be mainly about this app hence I will not go further into this.
They definitely did improve a bit as compare to what I experienced last year and most if not all the doctors are using the video consultation now instead of audio only. Although I would prefer if there’s an option to choose if you would want audio only.
Patients ahead of you and ACTUAL patients waiting ahead of you is different. You can have like 6 patients ahead of you and suddenly you get a doctor within 10 minutes.
Video call aspect is pretty bad because as mentioned in the case above, the waiting time is different from what you expect and it feels like a surprise any time now once you join.
After the consult, the time to process your medical condition seem to be done by another team in which it could take an hour or two before you can request when to deliver your medicine instead of after consultation you get everything done.
I think this is my overall experience of using this app for six months or more. I do hope this app gets better.
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Worst tele-consultation app
Joined the queue, waited close to 45mins and saw 6 patients ahead of me in queue. All of sudden shows 0 patient and then the queue was cancelled automatically by app without even giving me an option. Had to re join queue again and now I have 15 patients ahead of me. Useless, pointless and frustrating app.
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Useless app
Unable to do video consultation. After killing the app as suggested by their CS, I’m unable to login. In summary, this is the worst app. HeyAlly is ALOT better
Better declare yourself out of business
What a waste of time for ill people to download this app. I got this app only because my company’s lousy insurer Singlife only allows me to do teleconsult using this app. No such thing as getting better. I decided to pay DA out of my own pocket because this dirt useless app doesn’t allow me to teleconsult.
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