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Mi Acueductos

Mi Acueductos

by Autoridad de Acueductos y Alcantarillados

14 ratings
346 reviews
💼 Business
💰 Finance
Free

Details

Released
November 21, 2013
Updated
October 13, 2026

Features

Developer

Autoridad de Acueductos y Alcantarillados
✨Promote your app ✨
Mi Acueductos screenshot #1 for iPhone
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Mi Acueductos screenshot #3 for iPhone
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Mi Acueductos screenshot #5 for iPhone
Mi Acueductos screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐346
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📝22+ tags
Tags↘︎
🔄1+ apps
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❓5 answered
FAQ↘︎
📦~ in 4 months
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About

Manage your water and sewer services conveniently from your phone. View account details, pay bills, report issues, and request new or canceled services. Access solutions anytime, anywhere.

✓View account details
✓Pay bills online
✓Report service issues
✓Request new service
✓Cancel service
✓Apply for payment plans
✓Track order status
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What users say about Mi Acueductos

Reviews of Mi Acueductos are mostly negative: the Business app is rated 2.7/5 from 14 App Store ratings. What users like most: easier payments, secure authentication. Top complaints: frequent crashes, confusing navigation. Summarized from real user reviews.

Positive things

  • 💰Easier payments
  • 🔒Secure authentication
  • 🚀Faster load times

Negative things

  • 🐛Frequent crashes
  • 🔍Confusing navigation
  • 🔒Excessive security measures
  • 🕰️Slow response times
  • 📱Compatibility issues
See all reviews

What's New in Mi Acueductos

5.0.37

October 13, 2026

Improvements

User reviews

Most RecentHighest RatedLowest Rated

Sistema mediocre

Aunque tenga señal de internet, bien sea desde mi celular o provisto por otra empresa esta aplicación no detecta la señal. Desde la ultima actualización no funciona
EREliezer Ruiz-Salerna

Registration issue

Registration options do not work. Needs update.
Ppues..yo

No permite registrar cuenta

First time user y cuando trato de registrarme, la pantalla sale en blanco.
Aanapr8

Imposible verificar la factura

Al tratar de hacer mis pagos electrónicos no me permite el sistema¿Qué nos pasa PR.
OPOggie PR77

Worst company

They charge even when service isn’t really provided. Sadly is the only water provider in Puerto Rico. But they shouldn’t charge for a service that is not being provided. And don’t blame nature, you just don’t do your job, other countries experience drought and they don’t have problems supplying water to the people.
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PPR00926
See 341 more reviews

User experience

🐞

Reported Bugs

3 issues

Login process not working

Bug

Payment processing errors

Bug

Blank screens and loading issues

Bug
✨

Requested Features

4 requests

Biometric login options

Feature

Automatic payment scheduling

Feature

Improved account management

Feature

Enhanced reporting and analytics

Feature

FAQ

What can I do with the Mi Acueductos app?

The Mi Acueductos app allows you to manage your water and sewer services from the Puerto Rico Aqueduct and Sewer Authority (PRASA). You can view detailed account information, pay your bills using a credit card or bank account, report service issues with photos, and request new or canceled services.

How do I pay my bill through the app?

You can pay your bill directly within the app using your credit card, checking, or savings account. The app also provides access to your payment history, allowing you to review previous and current transactions.

What if I have a problem with my bill or a service issue?

If you disagree with billed charges, you can claim your bill within the app before the due date. For payment discrepancies, you can submit a payment claim if a payment isn't reflected. You can also report issues by taking a photo and providing details, or report if you haven't received your bill.

Can I request new services or cancel existing ones?

Yes, the app allows residential customers to request water service activation or request to cancel water service. You can also apply for a repayment plan if your debt exceeds $250, with an initial payment of 40% of the total amount owed.

Is the app available for all users?

This app is designed for customers of the Puerto Rico Aqueduct and Sewer Authority (PRASA). It provides a convenient way to access and manage your water and sewer services digitally, offering solutions at your fingertips.