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Mi Acueductos

Mi Acueductos

by Autoridad de Acueductos y Alcantarillados

1.3K ratings
341 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • November 21, 2013
  • February 29, 2024

Features

Developer

Autoridad de Acueductos y Alcantarillados
✨Promote your app ✨
Mi Acueductos screenshot #1 for iPhone
Mi Acueductos screenshot #2 for iPhone
Mi Acueductos screenshot #3 for iPhone
Mi Acueductos screenshot #4 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐341
Reviews↘︎
📝22+ tags
Tags↘︎
🔄5+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
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About

Manage your water and sewer services conveniently from your phone. View account details, pay bills, report issues, and request new or canceled services. Access solutions anytime, anywhere.

✓View account details
✓Pay bills online
✓Report service issues
✓Request new service
✓Cancel service
✓Apply for payment plans
✓Track order status
Show original description

What users say

Summarized from real user reviews of Mi Acueductos. Based on 1.3K reviews and a 2.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 💰Easier payments
  • 🔒Secure authentication
  • 🚀Faster load times

Negative things

  • 🐛Frequent crashes
  • 🔍Confusing navigation
  • 🔒Excessive security measures
  • 🕰️Slow response times
  • 📱Compatibility issues
See all reviews

What's New in Mi Acueductos

4.0.2

February 29, 2024

Now you can see the payments in process in the payment history Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Never works

This app is horrible. They few times I have been able to log in I have had trouble inputting my card information to complete the payment.
Robert93PRRobert93PR

Por qué un código?

No entiendo por qué cada vez q se abre la aplicación ahí que esperar por un código para entrar.
Martillo30Martillo30

This app needs to be redone

This “new” app went from bad to worst. This is not user friendly and ridiculous to have especially for elderly people to work with. They truly need to hire someone who is able to create an app that’s user friendly for everyone. I have yet to see such an useless app for any other company and there are some bad ones out there but this one beats them all.
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HloruHloru

Sistema de pago

El sistema de pago por Internet se bloque fácilmente y no hay manera de restaúralo. Deberías de mejorar el sistema.
dralisboadralisboa

Página Internet AAA

Muy complicada/no user friendly
Lucy QuiñonesLucy Quiñones
See 336 more reviews

User experience

🐞

Reported Bugs

3 issues

Login process not working

Bug

Payment processing errors

Bug

Blank screens and loading issues

Bug
✨

Requested Features

4 requests

Biometric login options

Feature

Automatic payment scheduling

Feature

Improved account management

Feature

Enhanced reporting and analytics

Feature

FAQ

What can I do with the Mi Acueductos app?

The Mi Acueductos app allows you to manage your water and sewer services from the Puerto Rico Aqueduct and Sewer Authority (PRASA). You can view detailed account information, pay your bills using a credit card or bank account, report service issues with photos, and request new or canceled services.

How do I pay my bill through the app?

You can pay your bill directly within the app using your credit card, checking, or savings account. The app also provides access to your payment history, allowing you to review previous and current transactions.

What if I have a problem with my bill or a service issue?

If you disagree with billed charges, you can claim your bill within the app before the due date. For payment discrepancies, you can submit a payment claim if a payment isn't reflected. You can also report issues by taking a photo and providing details, or report if you haven't received your bill.

Can I request new services or cancel existing ones?

Yes, the app allows residential customers to request water service activation or request to cancel water service. You can also apply for a repayment plan if your debt exceeds $250, with an initial payment of 40% of the total amount owed.

Is the app available for all users?

This app is designed for customers of the Puerto Rico Aqueduct and Sewer Authority (PRASA). It provides a convenient way to access and manage your water and sewer services digitally, offering solutions at your fingertips.