Embarrassing App
Need scores on Order of Play screen
Disappointed
Pathetic app
Learn from the BNP Paribas App
For example, when looking at the scores, the font is small and the only thing distinguishing the winner and loser is a checkmark that we’ve all been trained not to have to look for because practically every other app puts the winner line in bold.
Selecting your favor players is a chore. You’re presented with a list of players and have to tap into each one and then select notifications. A decent app would allow you to favorite a player right from the player list.
The shortcomings are too many to mention, but right on the heels of the BNP Paribas Open, the difference in the two tourneys’ apps is night and day. BNP’s app is better than most majors’, while the Miami Open app isn’t worthy of a 250 event.
Missing features
On the plus side, the developer was very responsive and I look forward to a much improved version
Response from developer
Hi there, we appreciate your feedback and apologize for any inconvenience. Your input is invaluable in helping us improve. We understand the importance of filtering the schedule by favorite players and will share this with our team. We also appreciate your note on text readability and will look into improvements. Please feel free to email us at miamiopenapp@endeavorco.com with any additional suggestions, questions, or if you need further assistance—we’re happy to help.
ATP draw issue resolved
Response from developer
Hi there, thank you for reaching out. We recently experienced a temporary issue where ATP information was missing from the Draws tab. This has now been resolved, and you should be able to access both WTA and ATP draws. If you're still not seeing the correct information, please try refreshing the app. If the issue persists, feel free to email us at miamiopenapp@endeavorco.com, and we’ll be happy to assist you. We apologize for any inconvenience and appreciate your patience.
Can’t view Men’s draws
Otherwise ok
Not with an masters 1000 event
The latest version of your app does not show the men’s draw, either the singles or doubles it only shows the women’s draw!…. Did this event suddenly become WTA only?
You fixed one bug and you introduced five others . Good job guys.
Response from developer
Hi there, thank you for your feedback. We truly appreciate you taking the time to share your experience. While we’ve made some improvements, we understand that certain issues, such as match schedules displaying as "TBD" and missing ATP draws, have impacted usability. Our team has been actively working on these, and the correct information should now be available. We sincerely apologize for any frustration this may have caused and appreciate your patience as we continue to enhance the app. If you continue to encounter any issues, please don't hesitate to email us at miamiopenapp@endeavorco.com. We’ll be happy to assist you.
Draws are not accessible
Response from developer
Hi there, thank you for reaching out. We recently experienced a temporary issue where the app was only displaying WTA draws. Our team has since resolved this, and the correct draw information should now be visible. If you're still experiencing any issues, please try refreshing the app. For any further feedback or assistance, feel free to email us at miamiopenapp@endeavorco.com. We appreciate your patience and apologize for any inconvenience.
Too many glitches
Response from developer
Hi there, thank you for reaching out. We recently experienced a temporary issue where the app was only displaying women’s matches, and later showed "TBD" for the men’s matches. Our team has since resolved this, and the correct match details should now be visible. If you’re still experiencing any issues, please try refreshing the app. For any further feedback or assistance, feel free to email us at miamiopenapp@endeavorco.com. We appreciate your patience and apologize for any inconvenience.
Broken
Response from developer
Hi Radu, thanks for sharing your thoughts. We’re sorry to hear about your experience and appreciate your feedback. Our team is continuously working to improve the app, and we take comments like yours seriously. If you’d like to share more details or need assistance, please email us at miamiopenapp@endeavorco.com, and our team will be happy to help.
Only showing WTA
Response from developer
Hi there, thank you for reaching out. We recently encountered a temporary issue, but rest assured, it has now been fixed. If you have any other feedback or need further assistance, feel free to email us at miamiopenapp@endeavorco.com. We appreciate your patience and apologize for any inconvenience.
Where to find past scores easily?
Seeds on the draws
Please add Seeds to the Draws! Never seen draws without the seed numbers. Also, would be nice to see live/completed Match Statistics.
Response from developer
Hi, thanks for reaching out! We very much appreciate your feedback about adding seeds to the draws, and including detailed match stats in the app - we'll definitely pass your input to the team and hopefully have that included...thanks for the suggestions! If you have questions or other input, please feel free to email us at miamiopenapp@endeavorco.com.
Terrible layout of draws
Transferring tickets causes app to hang
Response from developer
Hi there, thanks for bringing this to our attention. We're sorry to hear that you're experiencing difficulties when transferring tickets through the app. To address this, we recommend ensuring that your app is updated to the latest version, as updates often include bug fixes and performance improvements. If the issue persists, please contact us at miamiopenapp@endeavorco.com with details about your device model and operating system. This information will assist our technical team in diagnosing and resolving the problem promptly.
Lots of traps
Response from developer
Hi there, thanks for your feedback. We understand your concerns about privacy and the collection of personal information. Our aim is to enhance user experience while respecting your privacy. You can review our privacy practices detailed on the App Store. Your input is valuable, and we will share it with our development team for further review. If you have any other concerns, please feel free to reach out to us at miamiopenapp@endeavorco.com.
App locks up on pages
Response from developer
Hi Matt, thanks for your feedback! There’s actually a Home button at the bottom left corner of the app, alongside the Schedule, Draws, Players, and Explore buttons. Tapping it will take you back to the main menu. We hope this helps! If you have any other suggestions or need further assistance, feel free to reach out at miamiopenapp@endeavorco.com. Enjoy the Miami Open!
