Needs improvement
The inability of the driver to log off the vehicle when you’ve passed on the vehicle to the next driver is very poor. I am constantly penalised for the next driver’s performance. Sort it out!
Let down by poor support
Initially the app seemed to record the respective data as requested by my employer. However on 23/12/24 the app stopped logging my drivers data, even though I’ve driven 3 times since then. I contacted the Smarter Driver team via the feedback button on the app, to be told I have to ask one of our fleet management team or admin team report for me. I had supplied the respective information to allow the team to investigate the issue, but just got fobbed off. Will now uninstall the app from my devices as seems a waste of time now. Sadly the support for this app is dreadful
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FLAWED SYSTEM
Totally flawed system putting drivers jobs at risk
Needs speed limits updated
Frequently logs you as speeding when a road was previously a lower speed limit due to roadworks etc, needs to update limits more often
Fails to log you off your vehicle
So my company uses this to measure how we drive. It’s kinda useful to see how you’ve driven, I mean, if you care about your driving your gonna know when you’ve gone wrong.. However this fails to log you off your vehicle once your drive is complete, therefore my score goes down the following day when someone leaves a vehicle idling for an extended period of moves it… it even gives me scores when I’m not actually in work because of this… why can’t the app accommodate this… say 2hrs of inactivity then your logged out of the vehicle your driving… still a work in progress I’m afraid.
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