Microsoft Authenticator User Reviews

Customer Experience

Positive experience11.6% of reviews
Neutral4.2% of reviews
Negative experience84.2% of reviews

~ Based on 4,223 written reviews from the US App Store.

What users say

Is Microsoft Authenticator Safe?

Microsoft Authenticator appears safe based on user ratings. AppsHunter Safety Score for Microsoft Authenticator is 94/100.

This assessment is based on 703,149 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.0% of ratings point to a safe experience
1.6% of ratings suggest some concerns
5.4% of ratings point to a risky experience

~ Based on 703,149 App Store ratings for Microsoft Authenticator.

Is Microsoft Authenticator Legit?

Microsoft Authenticator appears to be a legitimate app. AppsHunter Legitimacy Score for Microsoft Authenticator is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Review

It’s great. Lost my Wordpress account on it but hopefully that is rectified before launch. All in all one mishap doesn’t ruin a good system!

Useless!

It keeps asking me to change my password and it’s asked me to change my password about three or four times and then it’s saying you’ve made too many attempts to change your password. I didn’t want to change my password. I know my password.

And it’s not working every time it opens to connect with a number that’s being sent from my computer. It keeps asking me to login and then asking me again to create a new password.
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التطبيق مب حلو ولا له فايده

ماله فايده و ماصلح مشكلتي أبدا … معرف اقول اكثر من كذا بس حسيته رخيص و تسليكي مايسوي اي شي … ؟ بالله ذا تطبيق لو صدق كان رجع حسابي يلي تعبت عليه كثيرر لازم يطلب تحقق إذا هو حسابي الاساسي حتى مايستحق نجمه وحده

No way to export my own codes

Your Authenticator app is the only major authenticator that gives users no way to export their own MFA codes. Your cloud backup only restores into your own app, and it does not even transfer between iPhone and Android, so my security data is locked to your ecosystem with no way out. These are my codes, not yours. Add a real export and import!!!!
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useless waste of technological space

authenticator app asking you to use the authenticator app to be able to log into the authenticator app to authenticate your account. a loop of pure unadulterated worthlessness

F this brand

You need my phone number to validate an email account? I hope you get brain cancer.

The worst!

Cannot add an account without entering the Authenticator code. Cannot get a code because the account is not added. How STUPID is that! Will be switching to GOOGLE.

Annoying

Should only have to do text or call or questions for two step verification. These apps are annoying.

Microsoft should do better!!!

Im not sure how this app has 5 star reviews. If you look everywhere online this app is the absolute WORST! If you lose your password you will get stuck in the Authenticator loop. This means it tells you to download load this app to recover your password just for this app to again ask you a password that you clearly do not have. Microsoft whoever created this FIRE THEM IMMEDIATELY!!! Worst user experience ever!
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Piece of cap

Never works when code is entered with workday

Trashassapp

This app is completely trash it never works right or even give you a code wen u need it

this app sucks

what kind of authenticator app signs you out periodically and then asks for your authenticator app to log you in to the authenticator app? The dumbest people on earth run this stupid business and next theyll try and make you do all this with ai.

Money deducted without authorization

Very disappointing and misleading experience. I downloaded this app for a specific purpose and did not knowingly agree to any paid subscription or recurring charge. I was shocked to see money deducted from my account without clearly realizing I had authorized a payment. I tried to understand and cancel it, but the charges were extremely confusing. Apps should be completely transparent about subscriptions and payments. I would strongly recommend checking the payment terms carefully before using this app. I am very unhappy with this experience and the unexpected charge.
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Sticks you in a loop

Can’t get into my outlook account as I need the authenticator app code but it’s already in that app so you can’t do anything. Honestly absolutely useless and terrible design. Lots of people seem to have the same issue.

Loops after loops

Trying to do anything with a Microsoft authenticator app is an exercise in how badly user design can go. Transferring to a new phone, it brings nothing across, but wants you to sign in to sign in it locks the authenticator app and only gives you the option of using authenticator to sign in. You go through getting an email, getting a text message, and then when you think you’ve through and you reset your password, it goes back to the beginning, asks you to sign in, does not accept your new password and puts you round the same loop again. Infuriating
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When is fails no support

My app has failed and stopped providing verification codes. Not explanation why. I can not log into any office 365 business products. This is affecting my business. When I try logging into any, they ask for the app code, the app asks me to log in, then within the app is says now enter the code on your MS Authenticator app. But I’m in the app. As I can’t log into anything I can not go on line to raise a ticket. I’ve found 3 Uk phone numbers, they all have same AI chat bot and no matter what prompts or issues I say, it will not raise a ticket or connect me to an advisor. It says go to aka.ms/mac365 to raise a ticket, but you have to be able to log on to raise a ticket. This company deserves to go bust but they know they won’t as we need them so they offer no support or after care for paid services. I just don’t know where to turn but it’s affecting my business so bad.
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Doesn’t work well

Every time I use this Authenticator app in coordination with Outlook there seems to be some kind of miscommunication between the two apps and it causes me to get into a feedback loop that doesn’t allow me ever into Outlook and I have to delete the app in the hopes that I can use it to get in again. This happens every time Outlook signs me out.
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Helen

Updated my Patient Access with help from details.

Confusing

Confusing & difficult and continually cycles through never-ending difficult hoops. You need to sign-in to get the code to sign-in.

Terrible

So hard to sign in