Microsoft Authenticator User Reviews

Customer Experience

Positive experience11.5% of reviews
Neutral4.2% of reviews
Negative experience84.3% of reviews

~ Based on 4,027 written reviews from the US App Store.

What users say

Is Microsoft Authenticator Safe?

Microsoft Authenticator appears safe based on user ratings. AppsHunter Safety Score for Microsoft Authenticator is 94/100.

This assessment is based on 693,830 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.0% of ratings point to a safe experience
1.6% of ratings suggest some concerns
5.4% of ratings point to a risky experience

~ Based on 693,830 App Store ratings for Microsoft Authenticator.

Is Microsoft Authenticator Legit?

Microsoft Authenticator appears to be a legitimate app. AppsHunter Legitimacy Score for Microsoft Authenticator is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

corporate overlords strike again

whoever decided that two factor authentication needed to be literally everywhere is going to hell. why does the long john silvers app need me to verify my email??

technology is so exhausting.

So difficult

Least user friendly app ever created. Be warned, if you get a new phone you need to keep that old phone until you login on your new phone or your life will be a living hell trying to login. Wish they would’ve told you that somewhere. How is it possible that I need to use the app to login to the app?! I’ve spent hours trying to login and still nothing. Absolutely useless.
Show more

Sign in to authenticator FROM authenticator

The ridiculous perpetual loop of trying to sign in to a MS product on my phone that uses Authenticator which links you through to Authenticator is very frustrating. Then there’s an insane process of opening some other email account to finally get through is silly.

Not user friendly

Very complicated for non IT people

SCAM! Useless app PLUS they billed me $50 after telling me that it was free!

Useless app PLUS they billed me $50 after telling me that it was free! I can’t believe that a reputable company like Microsoft would run such a blatant scam. If you don’t check your Apple charges daily they will sneak it through.

Too complicated

Microsoft
It took me cautious attempts to get my Microsoft back

Teacher

This app has been working fine for the last few years now it will no longer allow me to get into my school accounts and it’s no work around!

Horrible

If I could rate it 0 stars I would. Genuinely useless and only made to piss people off.

Terrible

Never works. Try to sign into my outlook email, makes me verify on the outlook app on my phone or the Authenticator app, never works, always locked out of my account, can’t ever get in. They offer no help or alternatives. Just simply can’t get into my email. Incredibly stupid. Just let me see my emails.
Show more

WHAT DO YOU MEAN OPEN MY AUTHENTICATOR APP WHEN IM ON MY AUTHENTICATOR APP???

I hate using this app, it’s super difficult to use. How does this have 4.6 stars when most of the reviews are 1?? I’m a student trying to do my work and I can’t even get onto the app to begin with. This is such a pain to use I can never log on to anything and it so confusing. I’m not a tech genius but I need to use this for my main school website. I’ve got no idea what to do send help.
Show more

Great

I like it

Pointless data farming

Why do I need an app on my phone to login to my email on my computer. Pathetic excuse at “security” when microsoft is selling our data anyways.

Have to install

Would love to use 1Password like I do for all my other 2fa needs, but no have install this

Unable to signs in

The issue with is App is that if you do not have your old phone anymore and info has been deleted from the old phone . You may not be able to recover your info.

Passkey

Fantastic help when you desperately need it. 👍

Cant use on apple watch

Authenticates requires you to type in numbers rather than just selecting one of three numbers. They dont let you type in the numbers on your apple watch, you are forced to whip out the phone. This in the big 2026 is crazy diabolical work

Useless

What’s the point of an Authenticator app that asks you to authenticate yourself IN said authentication app in order to log in, smh.

Rubbish

When you ask the app to verify the account another way (because it didn’t work), it sends you back into the app to verify the request. Absolute garbage

Apple Watch Support

Please bring back Apple Watch support. I don’t want to take my phone out of my pocket because it’s a distraction. After entering the number to authenticate, I’ll notice I have some text messages, after I read them, I might open up Reddit, then all hope is lost for my productivity. Just let me enter the numbers on my Apple Watch, then I can get back to work!!
Show more

Cannot transfer anuthenticarion app content to be phone

Cannot transfer autentication content to be phone, no matter what I do