Midcoast FCU Mobile Banking User Reviews

Name: Midcoast FCU Mobile Banking
Rating: 4.81429 (1637 reviews)

Midcoast FCU Mobile Banking

Midcoast Federal Credit Union

💰 Finance

What users say

Summarized from real user reviews of Midcoast FCU Mobile Banking. Based on 1.6K reviews and a 4.8/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍Great customer service
🚀Convenient and easy to use
💡Helpful mobile app features
🚀Quick account opening process

Negative things

🐛App not working for some users
🐛Issues with mobile deposits and external account linking
🐛Usability issues with new app update

Top reviews

Most Recent Highest Rated Lowest Rated

Definitely trustworthy

I’ve been with this bank for almost 30 years. They’ve always been really nice people and I’ve never had any issues in regards to the technicals all my money has always been safe. All the people have always explained there was ever any confusion just overall a great experience. I highly recommend.

Mr. Monroe.

2 months ago

Great bank!

They have always supported me. Made it very easy to bank with! Every one I have ever dealt with has been great. Not once has anyone been rude or insincere. I recommend all the time. Quick to get on scam issues. Can’t say enough good about them.

Tweeks97054

a year ago

So convenient, so great customer service

The staff is incredible. I so feel the personal touch when greeted and assisted.

Bar-63

a year ago

Great service

Very helpful to have all info in one place.

Special_K_4Life

a year ago

So Helpful

All tellers are so nice and helpful. Enjoy doing business with them.

West Bath

a year ago

Great App!

Really liking the easy online opening ability. Added my new account super fast!

MP-Finney

a year ago

Great App and Service

Great mobile experience and credit union!

Glitter4Life18

a year ago

Response from developer

Thank you for the great review!

Doesn’t work

For the past two weeks, the app hasn’t worked. It just says sorry try again and then I get the wheel of death.

Hoffenpot

2 years ago

Love this app!

What a huge upgrade from the old platform! I love how much I can do on this app from setting travel notifications to seeing a snapshot of my credit score. Very easy to transfer between accounts or joint accounts I’m on.
Love this Credit Union, the people and their products! ☺️

Ashley908

2 years ago

Compliment service staff

The staff at any of the Midcoast banks have always been so kind and very helpful. I would without a doubt recommend this bank to every one. Great service!

Teennaugh

3 years ago

My opinion

Best bank in the country. The people of fabulous locations are fabulous. Everybody wins. I like that crazy Harold.

HaroldLothrop

3 years ago

Response from developer

Hi HaroldLothrop! Thank you so much for the great review! It is our pleasure to serve you. Thank you for choosing MFCU!

Terrible

The worst banking app i’ve ever used. It is impossible to pay bills on here if you do not have their checking account. Good luck trying to link an external one as it will take days. Also kept getting locked out of my account and saying I was putting in the wrong security codes even though I was not. Just awful.

ycrmies

3 years ago

Response from developer

Hi ycrmies, We appreciate your feedback. Your experience with our app is important to us. Our eBranch representatives are happy to assist you and can help resolve these issues. Please connect with us online, call 1.877.964.3262, or stop by any branch location.

Mobile app

I don’t like how my payroll check is a pain in the butt to deposit. There is no way for our payroll system to type payroll for week…it has to be hand typed and not written, AND I have to email a copy of ck and stub and both an employee if I want use of the money in less than 3 days.

The new mobile banking will not save my password like the old one did

Dedee

dedeegh

3 years ago

So close to perfect

I love banking with Midcoast; however, the new app update needs some minor tweaking. I'm already missing the easy-to-find routing number and the fact that in the old version, the routing number was able to be copied ensuring that it was always correct when you needed to use it. Having to switch back and forth between apps because I can no longer copy and paste is cumbersome and leaves (unnecessary) room for error!

Kmoro10

3 years ago

Response from developer

Hi Kmoro10! Thank you so much for the kind words and feedback. We will look into look into that routing number copy option for sure! Thank you again!

MIDCOAST FEDERAL CREDIT UNION

I have done business with most in Maine and I want to say no matter your issues THEY WILL TRY THERE VERY BEST TO MAKE YOU 110% HAPPY.

HaroldLothrop

3 years ago

Response from developer

Hi HaroldLothrop! Thank you so much for the great review! It is our pleasure to serve you. Thank you for choosing MFCU!

App should have been tested more before being rolled out

More testing should have been done before the new app was rolled out. On the old app I had separate logins for personal and shared accounts so I could at least make mobile deposits into each as needed by logging in using the correct login, but on the new app I can only make mobile deposits into the shared account since that was the login both were merged into. This means the new app is currently less functional for me than the old one. This is an issue that should have been caught and fixed during testing since this is likely a common problem given the number of people that have both a personal and shared account. Other than this very annoying issue I do like the app and would otherwise have given it 4 or 5 stars.

jerice01

3 years ago

Response from developer

Hi jerice01, We apologize for the early issues and thank you for your feedback. We have opened a ticket with our developers and will work to get this resolved. Should you want any assistance with your deposits in the interim, our eBranch representatives are always happy to help. Please connect with us online, call 1.877.964.3262, or stop by any branch location.

Holla!!!!

Midcoast is awesome and their Team is the best in the land!!!

Glitter4Life18

3 years ago

Response from developer

Thank you for the great review!

What an awful “new” application

This may be one of the worst, low-effort, cross-platform crap apps I have ever used. It’s apparent from using the new app that Midcoast FCU picked the lowest bid, with no care about user experience. Some buttons are essentially invisible (dark teal on slightly lighter teal), some “back” buttons use the wrong icons, system gestures and interactions just don’t work as expected. This new app is lazy, cheap, quick-churn cross platform garbage, and shows a lack of effort, attention, and care for the experience of MFCU’s users. What a shame.

Bonn89

3 years ago

Response from developer

Hi Bonn89, We apologize for the early issues and thank you for your feedback. We will definitely share this information with our developers. Now that the app is live, we will continue to improve it going forward. Should you want any assistance going forward, our eBranch representatives are happy to assist you. Please connect with us online, call 1.877.964.3262, or stop by any branch location.

Seems to be great

I’m giving it 3 stars because I’m still navigating the app and had it for 3 days. So far I do like it.

Panda!!9

4 years ago

Response from developer

HI Panda!!9. Thank you for your feedback. Should you want any assistance going forward, our eBranch representatives are happy to assist you. Please feel free to connect with us online, call 1.877.964.3262, or stop by any branch location.