Genuinely the worst app I’ve ever used in my life
-50/10 app. Enough said. It truly couldn’t be worse to use and fails me 5-10 times a day. Horrible.
Horrible app
By far the worst banking app on the planet. Makes me want to stop banking there. Never works like it’s supposed to. 2026 and this is the best we can do? Invalid tokens nearly 99% of the time. I hate dealing with it.
Great customer service HORRIBLE APP
Customer service in person and on the phone is great! The app, in particular the business app, is a nightmare to use. Just logging in is a whole process. Once you’re in, it’s a struggle as well. Hoping they work on making the app more user friendly.
Worst transition ever
Forced us to upgrade apps and the new app doesnt work, ever. Thanks Midfirst.
Amazingly poor app
Midfirst is great but the poor design of this app cannot be overstated.
Their browser site is pretty terrible too.
Their browser site is pretty terrible too.
Worst app ever
Love banking with MidFirst, but the app is terrible. I might have to switch banks if this doesn’t get fixed.
Zero out 10
In 2025- this is by far one of the worst banking apps. They have had many years to fix the bugs. Good people at the bank, but the online experience is horrendous.
Terrible apps
Decent bank and way better than Chase but their mobile banking is absolutely terrible and hard to navigate.
MidFirst business app
Suddenly the app doesn’t switch to landscape mode for use on an Apple brand iPad. Please let us know when you will fix this.
New look, can’t review easily
I like the new look of the app overall, but the formatting of transactions makes it difficult to tell if I’m looking at a debit or credit. Need to revert or redesign the list to make it easier to discern. Potentially a - or +, or red and black font color. It looks very neat and uniform, but it’s so uniform they all look the same and finding specific payments to reconcile is more difficult.
I like the approvals section, like the transfers buttton. Overall a nice redesign, please fix the transactions list though.
I like the approvals section, like the transfers buttton. Overall a nice redesign, please fix the transactions list though.
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Yikes! Please fix the ipad version to handle landscape mode!
Oh my, this new update lists incorrect account balances in my accounts; it effectively has become useless on the ipad, made ever more frustrating because it won’t transition to landscape mode now. Such a cumbersome infrastructure Midfirst has with this app; screams of local and cheap. Don’t get me wrong; we picked Midfirst because they ARE local. But this stuff is just not in the professional league one expects from a bank supposedly as great as Midfirst. This app is often the customer’s very first impression on a daily basis of Midfirst. Midfirst has an ongoing campaign to try to get new customers; something is seriously wrong within its infrastructure to be putting out this horribly ineffective product.
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Fails consistently!
I’ve been struggling with this app for almost two years. I uninstall and reinstall, and it works again for awhile; kind of limping along, requiring unnecessary keystrokes and steps to work through its glitches, before it has “network” issues and won’t work at all. I have the latest in Apple devices I might note here, so it is not on my device end. I also have consulted customer service, and what we have here is the best functioning level the app has.
I’m just surprised that with everything Midfirst seems to be aware of to make their products customer friendly, that they don’t fix the technical issues of this app.
To be voted the best bank so many years in a row… this app is a very poor representation and it makes the customer think “hmmmm, wonder what else is glitching within their system??” and thus recalling when there was the hack into their software a few months back!
I’m writing this in the hopes that Midfirst will invest in the time and $$ to fundamentally fix this app; which most customers use every day!
I’m just surprised that with everything Midfirst seems to be aware of to make their products customer friendly, that they don’t fix the technical issues of this app.
To be voted the best bank so many years in a row… this app is a very poor representation and it makes the customer think “hmmmm, wonder what else is glitching within their system??” and thus recalling when there was the hack into their software a few months back!
I’m writing this in the hopes that Midfirst will invest in the time and $$ to fundamentally fix this app; which most customers use every day!
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Major issues
You guys really need to get this app fixed, we are starting the process of closing our accounts with MidFirst if this is not resolved by the end of the year.
Online Deposit Never Works
The most inconvenient and worthless banking app I’ve ever had the misfortune of using.
No face recognition!?
I hate this app so much I’m about to switch banks. The lags and pending in the app is ridiculous. The way this bank does a mass pull of pending transactions is sketchy and will leave you broke if your not careful. BEWARE OF THE BANK AND THE APP. JW-OKC
Where did Face ID go?
Used to have Face ID for this app, then I updated my phone to iPhone14 Pro. Now Face ID is not even an option for biometric access…Touch ID is the only option. That’s not even something the iPhone 14 Pro is set up to do. What is going on with this app?
Great bank, terrible app.
Dealing with the MidFirst bankers is always first rate.
It is the closest thing to a boutique bank in terms of how you are treated by the bankers and employees, so kudos to them in a day and age where the big banks have employees who just don’t care, or are just two weeks in on this next job (or just out of prison ).
The App is horrible, even for 1995. There is no rhyme or reason by any of the sun menus. The desktop version makes even less sense. They have been working on the next version seemingly for the last few years but it never comes .
Please update the APP!
It is the closest thing to a boutique bank in terms of how you are treated by the bankers and employees, so kudos to them in a day and age where the big banks have employees who just don’t care, or are just two weeks in on this next job (or just out of prison ).
The App is horrible, even for 1995. There is no rhyme or reason by any of the sun menus. The desktop version makes even less sense. They have been working on the next version seemingly for the last few years but it never comes .
Please update the APP!
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Good support
The private bank team walked me through a training for both the mobile apps and online banking. Because my cash flow is so complex, this was really helpful. The white glove service is unmatched! Feels like my banker cares about me.
How many passwords must I go through
This app makes me feel crazy because I will enter ALL of the right login info and it constantly tells me my password is incorrect. I’ve had to call 10 times for them to tell me my login info and I know I tried that very info.
Bad app!
After about 3 minutes of inactivity it cuts me off. Then I have to sign in again and again. I work with Quicken but I spend more time signing in because it cuts me off.
