I hate the gems
Does not work
Response from developer
It sounds like you’ve had quite a challenging experience trying to get the game to load, and we truly appreciate you sharing this with us. Downloading an app multiple times can be really disheartening, especially when it doesn’t work as expected. We encourage you to use the in-app support options to provide more details about the issue you’re facing. Your feedback is important, and we’re here to listen. Thank you for your patience, and we hope you find a resolution soon!
🕛
It’s may now and I never got any help
Update Jan 4:
I haven’t been able to access the game in over 2 weeks, stuck on loading screen at 52.50% so I can’t get my user id to collect the gems from the reddit competition 😭 I hope it will be fixed soon
Update Feb 6
Please reply to my emails to support, I was stuck on the loading screen for 2 months and I really wanted to play again so I deleted and reinstalled the app, I was able to get back into the game but almost all my progress is gone. I had almost every achievement apart from the subscription /buying diamonds , I had 98% of the cgs, I had hundreds of chapters and books finished , I was on level 54 and I had over 900 gems to use. Now I’m only on level 22, have 399 gems, all CGS gone only one book completed . I have been playing since only magic me and Valentine’s Day were the only stories on the app.
Sometimes there’s a bug where cgs do not unlock on the cg rewards page but other than that I really enjoy all the stories , especially horror and mystery :)
Response from developer
Hi! Thank you for reaching out, and we’re really sorry for the inconvenience and the frustration this situation has caused. We definitely want to help you resolve this issue and restore your progress if possible. Unfortunately, we can’t find your previous emails in our support inbox. Could you please resend your request to support@ilark.games? Our support team will review your case as soon as possible and get back to you with further assistance. Thank you for your patience, and we truly appreciate your long-time support of the game.
Unplayable and No Response From Customer Support
To make matters worse, I paid for the premium membership and haven’t been able to use the game I’m paying for. I’ve tried all the recommended troubleshooting steps on my end, but nothing has fixed the issue.
A game is only as good as its customer support, and being ignored after paying for a subscription is unacceptable. I hope the developers address both the loading issue and improve their response time to customers.
Response from developer
Hi! We’re sorry to hear that. We can’t find any recent emails from you about this issue. Could you please send us another message at support@ilark.games from the same email linked to your subscription? We’ll investigate your case as soon as we receive it.
Loading screen
Response from developer
Thank you for your support! ❤️ We'd love to investigate what's causing this on your device. Please contact us at support@ilark.games and include your game ID. We'll be happy to help!
