Does not work
Unplayable and No Response From Customer Support
To make matters worse, I paid for the premium membership and haven’t been able to use the game I’m paying for. I’ve tried all the recommended troubleshooting steps on my end, but nothing has fixed the issue.
A game is only as good as its customer support, and being ignored after paying for a subscription is unacceptable. I hope the developers address both the loading issue and improve their response time to customers.
Response from developer
Hi! We’re sorry to hear that. We can’t find any recent emails from you about this issue. Could you please send us another message at support@ilark.games from the same email linked to your subscription? We’ll investigate your case as soon as we receive it.
Loading screen
Response from developer
Thank you for your support! ❤️ We'd love to investigate what's causing this on your device. Please contact us at support@ilark.games and include your game ID. We'll be happy to help!
Gems
Response from developer
Thanks for your feedback! 😊 There are several ways to earn gems without purchasing them: by completing daily tasks, opening cards, unlocking achievements, and participating in various events. Be sure to check the Events and Rewards menus regularly, as they often include additional opportunities to earn gems.
Great!
LGBTQ
Pretty good
Response from developer
Wow, thank you so much for such a heartfelt review! ❤️ It’s the greatest reward for our team of writers, who craft every single story from scratch, pouring their hearts and attention into every detail. ✍️✨ We’re constantly evolving and already have so much fresh content in the works to keep surprising you in Midnight Stories. 🌙 Stay tuned — there are plenty more unique plots and adventures coming your way! 🚀📖 Thank you for your amazing support!
Catastrophic Tech Updates
Response from developer
Hi! We’re really sorry to hear about this experience and understand how frustrating it must feel to lose access to progress, cards, or resources you care about. 💛 We’d like to clarify that game updates themselves do not remove keys, achievements, cards, or story progress from player accounts. In some cases, issues like this can happen because of account synchronization problems, switching between different login methods/accounts, or reinstalling the app before progress is fully synced. We definitely want to help investigate this properly for you. Please contact our support team at support@ilark.games with your player ID and as many details as possible about your account/login method so we can look into your progress and purchases more closely. Thank you for taking the time to report this — feedback like yours helps us continue improving the game and making future updates more stable for everyone.
Fun to play
Response from developer
Thank you so much for your feedback and for playing our game! 💛 We’re really happy to hear that you’re having fun with it. We understand your concerns about premium choices and paid interactions. Creating new stories, art, features, and regular updates takes a lot of work from our team, so optional premium content helps us continue developing the game and bringing more content to the community. At the same time, we’re always trying to keep the experience enjoyable for both free and premium players, and your feedback helps us find a better balance moving forward. ✨
🕛
Update Jan 4:
I haven’t been able to access the game in over 2 weeks, stuck on loading screen at 52.50% so I can’t get my user id to collect the gems from the reddit competition 😭 I hope it will be fixed soon
Update Feb 6
Please reply to my emails to support, I was stuck on the loading screen for 2 months and I really wanted to play again so I deleted and reinstalled the app, I was able to get back into the game but almost all my progress is gone. I had almost every achievement apart from the subscription /buying diamonds , I had 98% of the cgs, I had hundreds of chapters and books finished , I was on level 54 and I had over 900 gems to use. Now I’m only on level 22, have 399 gems, all CGS gone only one book completed . I have been playing since only magic me and Valentine’s Day were the only stories on the app.
Sometimes there’s a bug where cgs do not unlock on the cg rewards page but other than that I really enjoy all the stories , especially horror and mystery :)
Game is good but still need further improvement
Response from developer
Thanks so much for your feedback! 💛 We really appreciate you taking the time to share your thoughts — it means a lot to us 🙏 We hear you, and we’ll definitely keep expanding the game with more diverse content, including stories with male main characters 👀✨ Stay tuned — there’s more to come! 🚀
Great stories
The best customer service
Response from developer
Thank you so much for your kind words and for taking the time to share your experience — we truly appreciate it! We’re really happy we could help you resolve the issue and make things right. Feedback like this motivates our whole team a lot, and we’ll keep doing our best to become even better for our players. Thank you for your support and recommendation — it means a lot to us 💛
Love this game and the stories
Edit: soooo I know I said everything else is great but WHY can’t I change my character darker?? Where’s the representation they had before because this is new. Like the darkest character in all the stories I chose could pass the paper bag test. Come on
Response from developer
Hi! Thank you so much for being with us for so long and for sharing such honest feedback — it really means a lot to us. User feedback and recommendations are the most valuable thing for our team, and we truly take them into account when working on new features and improvements. We’re really sorry to hear about the lost progress and the crashes in Astro Love — we understand how frustrating that is. We would really appreciate it if you could contact our support team at support@ilark.games and describe in detail what you’d like to see improved in the game (including the issues with progress, crashes, and character customization/representation). This will help us review your case properly and pass your feedback to the team working on future updates. Thank you for helping us make the game better.
Could use better writer knowledge
Response from developer
We're sorry to hear about your experience. Could you share more details about the issue with the diamonds? We'd love to look into it and assist you. Feel free to reach out through our in-game support!
💘
Response from developer
We love reviews like yours!
🌙
Response from developer
Thank you for the review!
Great stories and support team, but a bit pricey
Response from developer
Thank you for your feedback! We’re currently working on making it possible to reduce the cost. We really appreciate your support and understanding as we continue to improve the game.
Won’t download & all.
Ripped off
Response from developer
Please contact us at support@ilark.games so we can determine your in-game ID. We will definitely address this issue if the money was deducted mistakenly and before your trial period ended. We value honest and transparent communication with our users
