Sorrowful Customer Service
I ordered a Mad Magazine subscription for a friend. It was suppose to be an issue every two months. He receive one issue in April - thats it. By now 2 other issues never arrived. I contacted Midtown. After getting the runaround i was told the missing issues woukd be resent - but it might take 120 day (four months) to arrive.
I feel like my payment is lost and Midtown doesn’t take customer service seriously.
I feel like my payment is lost and Midtown doesn’t take customer service seriously.
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Room for improvement
Overall a good model and very accessible, however the actual functionality is a bit iffy with random refreshes, filters only being limited to one at a time for whatever reason, no sort by most popular, no drop down menu like the website, and mainly, the pull list not processing for whatever reason. Also the shipment and order processing feature is very far behind. Overall the app looks good, and the UI is well made, but the actual functions of the app feel like it hasn’t been updated since 2010.
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New!
Love the in store QR code !
INCREDIBLE APP
The improvement from a few years ago is indescribable! The interface is awesome. My go to local comic book store made my new go to comic book app!
Account balance
I downloaded the app. Been buying a few years. Today my issue is adding account balances. Currently mine is $ 34.óó. It is that high because it never asks if i want to use credits. Today i really needed it. Tried on the website, tried on the midtown app, opened up Google Chrome app, i wish this could be addressed. One time i had to contact customer service to get it.
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