Account balance
I downloaded the app. Been buying a few years. Today my issue is adding account balances. Currently mine is $ 34.óó. It is that high because it never asks if i want to use credits. Today i really needed it. Tried on the website, tried on the midtown app, opened up Google Chrome app, i wish this could be addressed. One time i had to contact customer service to get it.
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4/5
Great app but sometimes it doesn’t load but other than that it’s amazing
Customer Service Lacking…
Glitches in App, Errors with Order, Customer Service takes Weeks to reply & illogically insists they can’t fix my current order charging me the Wrong Amount, only offer a discount on a future order. What business runs like this? Midtown used to be a lot better years ago, but something seems to have gone awry. And they don’t seem concerned about fixing all the Other glitches I noted about their app & website…
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New app
Awesome changes
Warning
This is a warning based on my experience. I pre-ordered several items and was charged right away. It’s now been three months past the expected delivery date, and nothing has arrived. I called and emailed support over a month ago. Even though I have provided the order numbers and specific items ordered, they haven’t shipped. Their reply is “our team is currently looking into this issue. While we cannot provide specifics due to the complexity of the issue, it stems from a technical error that the team is currently patching.” They’ve been investigating and patching for over a month.
I would strongly recommend thinking twice before ordering until they can demonstrate better communication and fulfillment.
I would strongly recommend thinking twice before ordering until they can demonstrate better communication and fulfillment.
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