WHEN it works, it’s fine
Response from developer
Ouch! Thank you for your detailed feedback and review. We’ll address each of your points below: (*) Bluetooth Detection: Mileage Logbook does not support CarPlay. When CarPlay is active, iOS isolates the Bluetooth connection between the vehicle and iPhone, and does not expose state changes to third-party apps, which prevents device detection. You can test this yourself while connected to CarPlay. In your iPhone Bluetooth settings screen, you’ll see the Bluetooth connection appears as disconnected, as CarPlay takes over and isolates that connection. Also, most GPS/mileage tracker apps use the same single Bluetooth connection channel. This is a one-at-a-time connection, so if another tracking app is connected, it can override or block Mileage Logbook from receiving updates. So, you are either using Apple CarPlay or another GPS/mileage tracking app that is actively using the same Bluetooth connection channel. iOS typically allows only one active connection context at a time, which can affect detection in Mileage Logbook. (*) Manually Stop Tracking: We understand your frustration. This is currently designed this way to stop the app instantly restarting tracking while the Bluetooth connection is still active, which could otherwise cause repeated start/stop loops in the background. Turning the ignition off (which drops the Bluetooth connection) will stop the current session. (*) Subscription Pricing: Thank you for pointing this out. Our pricing structure includes monthly, 6-month, and annual plans to give users flexibility based on how long they actually want to use the app. The 6-month option is there specifically for users who don’t want to commit to a full year but also don’t want a monthly subscription. Our suggestion to resolve your issue is to use Motion & Fitness tracking or manual tracking. If Bluetooth is not the best option for some users, that’s exactly why Mileage Logbook offers different ways to record journeys. You might ask: why do I need a mileage tracker app if I still have to manually start and stop it? The answer is that the main goal of mileage tracking is hassle-free documentation and automatically updated mileage reports. Automatic tracking is just a 'nice to have' on top. Even when manual control is used, the app still handles all calculations automatically and updates mileage reports in seconds, so you always get full mileage logs and summaries without doing any manual math. Mileage Logbook is trusted by thousands of users who experience hassle-free tracking. We appreciate the detailed feedback and will continue improving the app. Mileage Team | Support
Some stuff missing
All tracking and history vanished
Response from developer
Hello - We take user data very seriously. The issue you described is technically impossible. Even if the app is deleted or the phone is reset, your mileage history is securely stored on our servers and will be restored as soon as you log back in. We have also checked and did not receive any support request related to this issue. We provide full support to genuine users who are using the app for tracking real mileage, and we always recommend reaching out through the app for help. Unfortunately, fake negative reviews have become common in this category. These are often posted by paid agencies working to promote competitors. We do not participate in such practices and believe that honest, organic feedback is the most reliable measure of app quality. If you are a genuine user, please contact us directly so we can review your account and assist you.
Simple to use but couldn’t get it to work
Response from developer
Ouch! Thank you for your feedback and we're sorry to hear about your experience. Mileage Logbook is trusted by thousands of users who experience hassle-free tracking. The issue you're facing is likely due to a missing permission or a settings-related issue. If you reach out to our support team through the app, we'd be happy to help troubleshoot and get everything running perfectly for you. Also, please make sure you're on the latest version. We appreciate your feedback. Mileage Team | Support
Keeps losing my subscription
Response from developer
Ouch! Thank you for your feedback. We're sorry to hear about the trouble you're experiencing. To help us investigate the issue as quickly as possible, could you please create a support ticket in the app by selecting the date of your subscription renewal? This will allow our team to look into the problem and find a solution for you promptly. We understand your frustration and appreciate your patience. Leaving a 1-star review doesn't give us the opportunity to resolve your issue, but we're here to help. Thank you for bringing this to our attention. Mileage Team | Support
