WHEN it works, it’s fine
Response from developer
Ouch! Thank you for your detailed feedback and review. We’ll address each of your points below: (*) Bluetooth Detection: Mileage Logbook does not support CarPlay. When CarPlay is active, iOS isolates the Bluetooth connection between the vehicle and iPhone, and does not expose state changes to third-party apps, which prevents device detection. You can test this yourself while connected to CarPlay. In your iPhone Bluetooth settings screen, you’ll see the Bluetooth connection appears as disconnected, as CarPlay takes over and isolates that connection. Also, most GPS/mileage tracker apps use the same single Bluetooth connection channel. This is a one-at-a-time connection, so if another tracking app is connected, it can override or block Mileage Logbook from receiving updates. So, you are either using Apple CarPlay or another GPS/mileage tracking app that is actively using the same Bluetooth connection channel. iOS typically allows only one active connection context at a time, which can affect detection in Mileage Logbook. (*) Manually Stop Tracking: We understand your frustration. This is currently designed this way to stop the app instantly restarting tracking while the Bluetooth connection is still active, which could otherwise cause repeated start/stop loops in the background. Turning the ignition off (which drops the Bluetooth connection) will stop the current session. (*) Subscription Pricing: Thank you for pointing this out. Our pricing structure includes monthly, 6-month, and annual plans to give users flexibility based on how long they actually want to use the app. The 6-month option is there specifically for users who don’t want to commit to a full year but also don’t want a monthly subscription. Our suggestion to resolve your issue is to use Motion & Fitness tracking or manual tracking. If Bluetooth is not the best option for some users, that’s exactly why Mileage Logbook offers different ways to record journeys. You might ask: why do I need a mileage tracker app if I still have to manually start and stop it? The answer is that the main goal of mileage tracking is hassle-free documentation and automatically updated mileage reports. Automatic tracking is just a 'nice to have' on top. Even when manual control is used, the app still handles all calculations automatically and updates mileage reports in seconds, so you always get full mileage logs and summaries without doing any manual math. Mileage Logbook is trusted by thousands of users who experience hassle-free tracking. We appreciate the detailed feedback and will continue improving the app. Mileage Team | Support
Some stuff missing
All tracking and history vanished
Response from developer
Hello - We take user data very seriously. The issue you described is technically impossible. Even if the app is deleted or the phone is reset, your mileage history is securely stored on our servers and will be restored as soon as you log back in. We have also checked and did not receive any support request related to this issue. We provide full support to genuine users who are using the app for tracking real mileage, and we always recommend reaching out through the app for help. Unfortunately, fake negative reviews have become common in this category. These are often posted by paid agencies working to promote competitors. We do not participate in such practices and believe that honest, organic feedback is the most reliable measure of app quality. If you are a genuine user, please contact us directly so we can review your account and assist you.
Simple to use but couldn’t get it to work
Response from developer
Ouch! Thank you for your feedback and we're sorry to hear about your experience. Mileage Logbook is trusted by thousands of users who experience hassle-free tracking. The issue you're facing is likely due to a missing permission or a settings-related issue. If you reach out to our support team through the app, we'd be happy to help troubleshoot and get everything running perfectly for you. Also, please make sure you're on the latest version. We appreciate your feedback. Mileage Team | Support
Keeps losing my subscription
Response from developer
Ouch! Thank you for your feedback. We're sorry to hear about the trouble you're experiencing. To help us investigate the issue as quickly as possible, could you please create a support ticket in the app by selecting the date of your subscription renewal? This will allow our team to look into the problem and find a solution for you promptly. We understand your frustration and appreciate your patience. Leaving a 1-star review doesn't give us the opportunity to resolve your issue, but we're here to help. Thank you for bringing this to our attention. Mileage Team | Support
This app has been missing many of my trips
Response from developer
Ouch! We're sorry to hear about your experience. While we strive for excellence in Mileage Logbook, we understand that occasional issues may arise. If you could kindly create a support ticket within the app, we'd be more than happy to assist you in resolving any concerns you have. It's worth noting that many support cases are often user-related rather than app-related, but we're committed to helping you make the most out of Mileage Logbook. Mileage Team | Support
Hit and miss
Response from developer
Hello - Thank you for sharing your feedback with us. We appreciate your insights and concerns regarding Mileage Logbook. We understand that achieving a balance between accuracy and battery efficiency is crucial for our users. While we're glad to hear that many users in Australia are enjoying our app seamlessly, we're sorry to learn that you've encountered issues with accuracy and battery drainage. Regarding accuracy, we're constantly refining our algorithms to ensure that Mileage Logbook accurately captures your journeys. If you've experienced missing journeys, we encourage you to reach out to our support team so we can investigate and resolve any specific issues you've encountered. All you need to do is to create a support ticket in the app. Mileage Logbook doesn't constantly consume GPS data whilst idle (not driving), but it runs in the background to detect whether you have started a new journey or not. This process requires some battery power and you may need to charge your iPhone in every 12 to 18 hours. Please note that Mileage Logbook uses your battery mostly when you drive, not whilst running in the background in idle mode. We understand that battery drainage can be a concern, especially with background tracking enabled. Mileage Logbook utilizes GPS data to accurately track your journeys, which does require some battery power. However, we've implemented features such as Manual Recording and Low Power Mode to help mitigate battery consumption. We recommend exploring these options in the app settings and referring to our manual and quick guide for more information on how to optimise battery usage. Your feedback is invaluable to us as we continue to enhance the user experience of Mileage Logbook. We hope you'll give us another chance to impress you in the future and provide even better mileage tracking solutions. If you have any further questions or concerns, please don't hesitate to reach out to our support team at info@mileagelogbook.com. Mileage Team | Support
Excellent mileage tracker
Response from developer
Hello - Thank you so much for your glowing review! We're thrilled to hear that Mileage Logbook has exceeded your expectations and provided all the essential features for capturing trip information. We're especially glad that our Auto Bluetooth mode and CRA tax-ready reports have made your mileage tracking experience seamless and efficient. Your satisfaction is our top priority, and we're grateful for your support! Mileage Team | Support
Not consistently working
Response from developer
Hello - We're sorry to hear about the inconvenience you've experienced with Mileage Logbook recently. We appreciate your loyalty over the past two years and apologize for any frustration caused by the tracking issue. We highly recommend updating to the latest version available on the App Store, as it includes improvements and fixes that address this issue. Thank you for your feedback, and we hope to regain your trust in Mileage Logbook. Mileage Team | Support
Misleading
Response from developer
Hello - Thank you for taking the time to share your feedback. We appreciate your input as it helps us enhance our services. We apologize for any inconvenience you've experienced with Mileage Logbook. We understand your frustration with the subscription model, and we'd like to shed light on the reasons behind it. Before we start, we would like to remind you that thousands of happy subscribers in Australia are seamlessly using our app with no issues, and their satisfaction speaks volumes. The 30-day trial is designed to give users the opportunity to explore the app and assess its suitability. We understand that there are various mileage tracker apps available, each with its own strengths. Mileage Logbook prioritizes your data's security. Unlike apps using iCloud space, we steer clear of potential risks like data corruption or loss associated with storing large amounts of data in iCloud. Those apps use iCloud space to avoid costs, but this can risk data integrity. We believe in providing a reliable service without compromising your information. Mileage Logbook prioritizes the security of your data, utilizing expensive and secure servers to ensure your information is protected. Consider the 30-day trial as a test drive, allowing users to fully experience the app's capabilities. We recognize that the subscription fee may be perceived differently in the digital landscape. Let's put it into perspective: it's equivalent to the cost of a cup of coffee at your favorite cafe or a snack at the supermarket. Just as you wouldn't fret over a beer at a bar, Mileage Logbook offers a wealth of features for a nominal monthly fee. In the digital realm, a few dollars might feel like a 'mortgage payment', but we assure you that Mileage Logbook is dedicated to providing reliable and efficient service. Our hope is that users recognize the unique benefits Mileage Logbook provides, including rich features and excellent support. We encourage you to consider the long-term value our app brings, comparable to the monthly cost of everyday items like a cup of coffee or a snack. Thank you for your consideration, and we hope to continue providing you with a top-notch mileage tracking experience. Mileage Team | Support
Hides fees
Response from developer
Hello - Thank you for taking the time to provide your feedback. We understand your concern about the subscription fees, and we appreciate the opportunity to address it. We want to clarify that the subscription information is available for users who check the Pricing link on our website at https://www.mileagelogbook.com. The page clearly outlines our subscription plans. Additionally, in the Apple Store product page, if you scroll down to the bottom, you'll find the prominently highlighted words 'TRY NOW,' which leads to a message that says, 'Start your 30-day free trial today and let Mileage Logbook save you time by automatically logging your mileage and tax deduction calculations.' Moreover, our onboarding process, according to our analytics, takes approximately 3 minutes, after which users are directed to the Dashboard screen with a highlighted view saying 'Subscribe Now.' We want to assure you that our app does not intend to hide the subscription plans, and we take your accusation seriously. Regarding the need for a subscription, the costs associated with pulling to refresh, checking data, sending mileage reports, logging in, etc., involve payments to the cloud provider, which can be significant. We believe Mileage Logbook offers the best and most accurate mileage tracking with rich features compared to competitors, and our annual pricing remains cost-effective. We also offer monthly and 6-month subscription packages, with the monthly fee being no more expensive than the price of a takeaway coffee. If you can imagine asking someone to manually log your mileage, date, odometer readings, and organise mileage reports every day for a month for the cost of a takeaway coffee, you're fortunate. We appreciate your feedback and hope this information provides more clarity. If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding and consideration. Mileage Team | Support
Does not work with ios17
Response from developer
Hello - Thank you for taking the time to leave a review for Mileage Logbook. iOS 17 includes the "Motion & Fitness" feature, and it has not been removed. We'd like to assure you that Mileage Logbook operates seamlessly on all iPhone models, including iPhone 15 models running iOS 17, whether you choose to use the "Auto Motion & Fitness" or "Auto Bluetooth" modes. You shouldn't encounter any issues in this scenario. To resolve your problem, please follow these steps to ensure that the "Motion & Fitness" setting is enabled on your device: 1. Open your iPhone's "Settings" app. 2. Scroll down and tap on "Privacy & Security”. 3. Select "Motion & Fitness”. 4. Make sure that the switch next to "Fitness Tracking" is turned on. Once you've enabled this setting and granted the necessary permissions to the app, please try using Mileage Logbook again. It should work as expected. If you encounter any difficulties or have further questions, please don't hesitate to contact our support team at support@mileagelogbook.com. We're here to help and ensure you have the best experience with our app. Mileage Team | Support
No way to reach customer support
My issue is a just recently updated the app and it deleted all the previous financial years worth of kms and I’m in the middle of doing my taxes for last financial year. There’s no where I can see to contact the developers via email or call to try and figure out what happen. Right here on the App Store is my best bet to reach them
I don’t even know the real name of the app tbh I couldn’t find a website or anything online
Response from developer
Hello - Thank you for your feedback and for using Mileage Logbook. We sincerely apologise for the inconvenience you experienced when your previous financial year's data disappeared after the recent update, and we're grateful for your patience as we worked to resolve the issue. The problem was related to our Australia region server, and our development team has successfully fixed it today for the older versions. In case you encounter any further issues or have any questions, please don't hesitate to reach out to our support team at support@mileagelogbook.com. We're here to assist you with any concerns or inquiries you may have. We also want to let you know that the official website for the app is https://www.mileagelogbook.com, where you can find more information about the app and updates. Thank you again for using Mileage Logbook, and we hope it continues to meet your needs for tracking business mileage effectively. Mileage Team | Support
Terrible!
Response from developer
Hello - We appreciate your previous support and are sorry to hear about your recent dissatisfaction with our Mileage Logbook app. We understand that you feel it no longer performs as expected and that you have to resort to manually recording your mileage. We would like to assure you that our latest version, 1.9.7, is free of bugs and crashes, and there are thousands of happy users who are currently using Mileage Logbook without any issues. It is possible that there may be specific circumstances or settings that are impacting your experience. To assist you further and ensure that you can fully benefit from the app's features, we kindly request additional information about the specific problem you are encountering. Our dedicated support team is committed to resolving any issues promptly and restoring your faith in our app so please contact us at info@hussoftware.co.uk or create a support ticket in the app. Please feel free to reach out to us directly with details about the challenges you are facing, and we will work closely with you to address them. We value your feedback and are committed to providing a seamless and efficient mileage tracking experience. Thank you for your patience and understanding. Mileage Team | Support
Best I have tried
Response from developer
Hello - Thank you so much for your amazing feedback! We're thrilled to hear that you've found our mileage tracker to be the best among the options available on the Apple Store. We greatly appreciate your kind words about the layout and interface of the program. We understand the importance of consistency, and we're delighted that our app has consistently delivered the functionality you need. Your recommendation means the world to us, and we're honored to have earned your trust. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to provide you with the best experience possible. Mileage Team | Support
Automation too rigid
Response from developer
Hello, Thank you for sharing your feedback. We appreciate your insight and want to assure you that we take your concerns seriously. After carefully considering your feedback, we have made significant improvements to our app, specifically in the area of odometer readings calculation. In our latest version available on the App Store, we have introduced a more streamlined process that allows you to rely solely on odometer readings for mileage tracking. We understand the importance of simplicity in logging your mileage, and we have worked diligently to address this issue. We encourage you to update to the latest version of Mileage Logbook, where you will find these fixes and enhancements. We believe that you will have the best experience with the latest version, and we're confident that the changes we have implemented will meet your expectations. Your feedback helps us continuously improve Mileage Logbook and provide the best possible user experience. If you have any further questions or need assistance, please don't hesitate to reach out. Mileage Team | Support
Tracker
That only works when it feels like it !lost 100s off miles off unrecorded miles thanks to this app
Won’t be renewing anytime soon
Response from developer
Hello - We're sorry to hear about the difficulties you've experienced with our mileage tracking app. We understand the frustration caused by unrecorded miles and the inconvenience it has caused you. To address this issue, we strongly recommend updating your app to the latest version available on the Apple Store. We have made significant improvements and enhancements to ensure a more reliable and accurate mileage tracking experience. We understand the importance of consistent performance and want to provide you with the best possible solution. We apologize for any inconvenience this may have caused you and assure you that your feedback is valuable to us. We're committed to continuously improving our app and addressing any issues reported by our users. If you have any further questions or need assistance with the update process, please don't hesitate to reach out to our customer support team. We're here to help and ensure your satisfaction with our app. Thank you for bringing this to our attention, and we hope to regain your trust in our product. Mileage Team | Support
App started to malfunction
Response from developer
Hello, Thank you for reaching out to us regarding the issue you encountered with the app not loading after taking out a subscription. We apologize for any inconvenience caused. To ensure a smooth experience, please make sure that you have the latest version of the app installed from the App Store. Sometimes, outdated versions can cause compatibility issues. Regarding the subscription, it's important to note that our app offers a 30-day free trial period, after which users are required to choose one of our payment plans to continue using the app's features. We have certain expenses, such as server costs and CPU usage, that necessitate charging for the service. If you have cancelled your subscription, please note that access to the app's features will be restricted. To continue using the app, you will need to re-subscribe to one of our available plans. We appreciate your understanding and value your support. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, who will be happy to assist you. Mileage Team | Support
