WHEN it works, it’s fine
Response from developer
Ouch! Thank you for your detailed feedback and review. We’ll address each of your points below: (*) Bluetooth Detection: Mileage Logbook does not support CarPlay. When CarPlay is active, iOS isolates the Bluetooth connection between the vehicle and iPhone, and does not expose state changes to third-party apps, which prevents device detection. You can test this yourself while connected to CarPlay. In your iPhone Bluetooth settings screen, you’ll see the Bluetooth connection appears as disconnected, as CarPlay takes over and isolates that connection. Also, most GPS/mileage tracker apps use the same single Bluetooth connection channel. This is a one-at-a-time connection, so if another tracking app is connected, it can override or block Mileage Logbook from receiving updates. So, you are either using Apple CarPlay or another GPS/mileage tracking app that is actively using the same Bluetooth connection channel. iOS typically allows only one active connection context at a time, which can affect detection in Mileage Logbook. (*) Manually Stop Tracking: We understand your frustration. This is currently designed this way to stop the app instantly restarting tracking while the Bluetooth connection is still active, which could otherwise cause repeated start/stop loops in the background. Turning the ignition off (which drops the Bluetooth connection) will stop the current session. (*) Subscription Pricing: Thank you for pointing this out. Our pricing structure includes monthly, 6-month, and annual plans to give users flexibility based on how long they actually want to use the app. The 6-month option is there specifically for users who don’t want to commit to a full year but also don’t want a monthly subscription. Our suggestion to resolve your issue is to use Motion & Fitness tracking or manual tracking. If Bluetooth is not the best option for some users, that’s exactly why Mileage Logbook offers different ways to record journeys. You might ask: why do I need a mileage tracker app if I still have to manually start and stop it? The answer is that the main goal of mileage tracking is hassle-free documentation and automatically updated mileage reports. Automatic tracking is just a 'nice to have' on top. Even when manual control is used, the app still handles all calculations automatically and updates mileage reports in seconds, so you always get full mileage logs and summaries without doing any manual math. Mileage Logbook is trusted by thousands of users who experience hassle-free tracking. We appreciate the detailed feedback and will continue improving the app. Mileage Team | Support
Some stuff missing
All tracking and history vanished
Simple to use but couldn’t get it to work
Keeps losing my subscription
This app has been missing many of my trips
Hit and miss
Excellent mileage tracker
Not consistently working
Response from developer
Hello - We're sorry to hear about the inconvenience you've experienced with Mileage Logbook recently. We appreciate your loyalty over the past two years and apologize for any frustration caused by the tracking issue. We highly recommend updating to the latest version available on the App Store, as it includes improvements and fixes that address this issue. Thank you for your feedback, and we hope to regain your trust in Mileage Logbook. Mileage Team | Support
Misleading
Hides fees
Response from developer
Hello - Thank you for taking the time to provide your feedback. We understand your concern about the subscription fees, and we appreciate the opportunity to address it. We want to clarify that the subscription information is available for users who check the Pricing link on our website at https://www.mileagelogbook.com. The page clearly outlines our subscription plans. Additionally, in the Apple Store product page, if you scroll down to the bottom, you'll find the prominently highlighted words 'TRY NOW,' which leads to a message that says, 'Start your 30-day free trial today and let Mileage Logbook save you time by automatically logging your mileage and tax deduction calculations.' Moreover, our onboarding process, according to our analytics, takes approximately 3 minutes, after which users are directed to the Dashboard screen with a highlighted view saying 'Subscribe Now.' We want to assure you that our app does not intend to hide the subscription plans, and we take your accusation seriously. Regarding the need for a subscription, the costs associated with pulling to refresh, checking data, sending mileage reports, logging in, etc., involve payments to the cloud provider, which can be significant. We believe Mileage Logbook offers the best and most accurate mileage tracking with rich features compared to competitors, and our annual pricing remains cost-effective. We also offer monthly and 6-month subscription packages, with the monthly fee being no more expensive than the price of a takeaway coffee. If you can imagine asking someone to manually log your mileage, date, odometer readings, and organise mileage reports every day for a month for the cost of a takeaway coffee, you're fortunate. We appreciate your feedback and hope this information provides more clarity. If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding and consideration. Mileage Team | Support
Does not work with ios17
Response from developer
Hello - Thank you for taking the time to leave a review for Mileage Logbook. iOS 17 includes the "Motion & Fitness" feature, and it has not been removed. We'd like to assure you that Mileage Logbook operates seamlessly on all iPhone models, including iPhone 15 models running iOS 17, whether you choose to use the "Auto Motion & Fitness" or "Auto Bluetooth" modes. You shouldn't encounter any issues in this scenario. To resolve your problem, please follow these steps to ensure that the "Motion & Fitness" setting is enabled on your device: 1. Open your iPhone's "Settings" app. 2. Scroll down and tap on "Privacy & Security”. 3. Select "Motion & Fitness”. 4. Make sure that the switch next to "Fitness Tracking" is turned on. Once you've enabled this setting and granted the necessary permissions to the app, please try using Mileage Logbook again. It should work as expected. If you encounter any difficulties or have further questions, please don't hesitate to contact our support team at support@mileagelogbook.com. We're here to help and ensure you have the best experience with our app. Mileage Team | Support
No way to reach customer support
My issue is a just recently updated the app and it deleted all the previous financial years worth of kms and I’m in the middle of doing my taxes for last financial year. There’s no where I can see to contact the developers via email or call to try and figure out what happen. Right here on the App Store is my best bet to reach them
I don’t even know the real name of the app tbh I couldn’t find a website or anything online
Terrible!
Response from developer
Hello - We appreciate your previous support and are sorry to hear about your recent dissatisfaction with our Mileage Logbook app. We understand that you feel it no longer performs as expected and that you have to resort to manually recording your mileage. We would like to assure you that our latest version, 1.9.7, is free of bugs and crashes, and there are thousands of happy users who are currently using Mileage Logbook without any issues. It is possible that there may be specific circumstances or settings that are impacting your experience. To assist you further and ensure that you can fully benefit from the app's features, we kindly request additional information about the specific problem you are encountering. Our dedicated support team is committed to resolving any issues promptly and restoring your faith in our app so please contact us at info@hussoftware.co.uk or create a support ticket in the app. Please feel free to reach out to us directly with details about the challenges you are facing, and we will work closely with you to address them. We value your feedback and are committed to providing a seamless and efficient mileage tracking experience. Thank you for your patience and understanding. Mileage Team | Support
Best I have tried
Response from developer
Hello - Thank you so much for your amazing feedback! We're thrilled to hear that you've found our mileage tracker to be the best among the options available on the Apple Store. We greatly appreciate your kind words about the layout and interface of the program. We understand the importance of consistency, and we're delighted that our app has consistently delivered the functionality you need. Your recommendation means the world to us, and we're honored to have earned your trust. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to provide you with the best experience possible. Mileage Team | Support
Automation too rigid
Tracker
That only works when it feels like it !lost 100s off miles off unrecorded miles thanks to this app
Won’t be renewing anytime soon
