Faithful user for years-no it’s useless
I have been a faithful user for several years. During that time it has provided automated mileage tracking. That has been extremely useful, and helpful.
However, late in 2023, the software stopped tracking trips of any kind. I understand this is a that came to light with the release of a new iOS version. Since that time, no fix has been forthcoming. Every time I open the app, it crashes. Even participating in the testing program “TestFlight”, no fixer improvement has been apparent. I will change my review when the problem is fixed.
If it is not fixed by the time, it’s time to renew, I will change products and never come back.
However, late in 2023, the software stopped tracking trips of any kind. I understand this is a that came to light with the release of a new iOS version. Since that time, no fix has been forthcoming. Every time I open the app, it crashes. Even participating in the testing program “TestFlight”, no fixer improvement has been apparent. I will change my review when the problem is fixed.
If it is not fixed by the time, it’s time to renew, I will change products and never come back.
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June 2023 STOPPED WORKING
I’ve had the full $60 version of the app for about 3 -4 years. It usually works “fine” (… the company takes vacation at the end of the year in December, the app ALWAYS crashes right when I’m trying to do year end business mileage… so that’s irritating… but I stuck with it. Now come to June 2023 the app totally crashes for 21+ days. I’ve done all the troubleshooting that is recommended as there’s no “help” available- just a troubleshooting link page. In the auto response email it says here’s a troubleshooting page or you can click this link for a refund… but… if you purchased the app via the Apple iTunes store it looks like you’re stuck with an app that does not work and will still be charged the full year price even though the app is dead.
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When it is working it is great but then
When the app is working it is great and does a good job tracking your mileage. I’ve been using this app for years. Problem is that every now and then it just stops working and you don’t even know it and your miles aren’t being tracked. Usually restarting the app can solve this problem but sometimes it doesn’t and you have to completely reinstall the app. I don’t know why they can’t make it where it just works all the time. Very frustrating I will probably try a new app hopefully it works all the time
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Response from developer
Our apologies for the experience! Please reach out to us at support@milecatcher.com for troubleshooting assistance.
The Best There Is…until recently
Paragraph below was until recently. Recently if I don’t go back into the app multiple times a day it stops tracking. Whatever you guys changed recently has really tanked the product. Boo!
I have literally tried 10+ mile tracking apps. Even though I get mike tracking with QuickBooks self employed I still decided to pay for milecatcher. I was bummed when the became a paid app and tried to use the QuickBooks one and it missed so much and all the customer service said was “make sure the app is always open, make sure you are signed in before you drive anywhere...” etc. Totally defeats the purpose of “Automatic”. So, I came back to MileCatcher. It is the best. I turn it on and once a week or so I go in and it has EVERYTHING. I just categorize and move on. As a business owner I don’t have time for anything else. Love this app.
I have literally tried 10+ mile tracking apps. Even though I get mike tracking with QuickBooks self employed I still decided to pay for milecatcher. I was bummed when the became a paid app and tried to use the QuickBooks one and it missed so much and all the customer service said was “make sure the app is always open, make sure you are signed in before you drive anywhere...” etc. Totally defeats the purpose of “Automatic”. So, I came back to MileCatcher. It is the best. I turn it on and once a week or so I go in and it has EVERYTHING. I just categorize and move on. As a business owner I don’t have time for anything else. Love this app.
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Response from developer
Our apologies for the confusion! The app does not need to be open in the foreground, but it does need to be launched in the background in order to successfully log trips. More info on this can be found here: https://www.milecatcher.com/support/keep-the-milecatcher-app-launched-and-running-in-the-background Please reach out to us at support@milecatcher.com if you have any questions!
Failed me 3 years in a row
I’ve had mirage catcher for about 4 years! The first year or 2 worked great! The next year it quit identifying trips. I contacted support as best as I could and quickly was sent to “common problems and solutions! I did every one of the suggested
No help! Finally I did get a response from support had to remove the app and reinstall. Began working, but was unable to recover all missed business trips!
Next year same thing unable to have tax info from travel again! Same advice and no good help at all!
Started this year again without tracking!
I checked all the support info. Yes every time I have had the most up to date version on all the time
Cellular data
I said never mind, this is a very unsuccessful mirage tracker amd obviously support cannot help me!
They said no refund at all!
So I cancelled and will be searching a good mileage tracker
No help! Finally I did get a response from support had to remove the app and reinstall. Began working, but was unable to recover all missed business trips!
Next year same thing unable to have tax info from travel again! Same advice and no good help at all!
Started this year again without tracking!
I checked all the support info. Yes every time I have had the most up to date version on all the time
Cellular data
I said never mind, this is a very unsuccessful mirage tracker amd obviously support cannot help me!
They said no refund at all!
So I cancelled and will be searching a good mileage tracker
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