Faithful user for years-no it’s useless
I have been a faithful user for several years. During that time it has provided automated mileage tracking. That has been extremely useful, and helpful.
However, late in 2023, the software stopped tracking trips of any kind. I understand this is a that came to light with the release of a new iOS version. Since that time, no fix has been forthcoming. Every time I open the app, it crashes. Even participating in the testing program “TestFlight”, no fixer improvement has been apparent. I will change my review when the problem is fixed.
If it is not fixed by the time, it’s time to renew, I will change products and never come back.
However, late in 2023, the software stopped tracking trips of any kind. I understand this is a that came to light with the release of a new iOS version. Since that time, no fix has been forthcoming. Every time I open the app, it crashes. Even participating in the testing program “TestFlight”, no fixer improvement has been apparent. I will change my review when the problem is fixed.
If it is not fixed by the time, it’s time to renew, I will change products and never come back.
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June 2023 STOPPED WORKING
I’ve had the full $60 version of the app for about 3 -4 years. It usually works “fine” (… the company takes vacation at the end of the year in December, the app ALWAYS crashes right when I’m trying to do year end business mileage… so that’s irritating… but I stuck with it. Now come to June 2023 the app totally crashes for 21+ days. I’ve done all the troubleshooting that is recommended as there’s no “help” available- just a troubleshooting link page. In the auto response email it says here’s a troubleshooting page or you can click this link for a refund… but… if you purchased the app via the Apple iTunes store it looks like you’re stuck with an app that does not work and will still be charged the full year price even though the app is dead.
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When it is working it is great but then
When the app is working it is great and does a good job tracking your mileage. I’ve been using this app for years. Problem is that every now and then it just stops working and you don’t even know it and your miles aren’t being tracked. Usually restarting the app can solve this problem but sometimes it doesn’t and you have to completely reinstall the app. I don’t know why they can’t make it where it just works all the time. Very frustrating I will probably try a new app hopefully it works all the time
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Response from developer
Our apologies for the experience! Please reach out to us at support@milecatcher.com for troubleshooting assistance.
The Best There Is…until recently
Paragraph below was until recently. Recently if I don’t go back into the app multiple times a day it stops tracking. Whatever you guys changed recently has really tanked the product. Boo!
I have literally tried 10+ mile tracking apps. Even though I get mike tracking with QuickBooks self employed I still decided to pay for milecatcher. I was bummed when the became a paid app and tried to use the QuickBooks one and it missed so much and all the customer service said was “make sure the app is always open, make sure you are signed in before you drive anywhere...” etc. Totally defeats the purpose of “Automatic”. So, I came back to MileCatcher. It is the best. I turn it on and once a week or so I go in and it has EVERYTHING. I just categorize and move on. As a business owner I don’t have time for anything else. Love this app.
I have literally tried 10+ mile tracking apps. Even though I get mike tracking with QuickBooks self employed I still decided to pay for milecatcher. I was bummed when the became a paid app and tried to use the QuickBooks one and it missed so much and all the customer service said was “make sure the app is always open, make sure you are signed in before you drive anywhere...” etc. Totally defeats the purpose of “Automatic”. So, I came back to MileCatcher. It is the best. I turn it on and once a week or so I go in and it has EVERYTHING. I just categorize and move on. As a business owner I don’t have time for anything else. Love this app.
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Response from developer
Our apologies for the confusion! The app does not need to be open in the foreground, but it does need to be launched in the background in order to successfully log trips. More info on this can be found here: https://www.milecatcher.com/support/keep-the-milecatcher-app-launched-and-running-in-the-background Please reach out to us at support@milecatcher.com if you have any questions!
Failed me 3 years in a row
I’ve had mirage catcher for about 4 years! The first year or 2 worked great! The next year it quit identifying trips. I contacted support as best as I could and quickly was sent to “common problems and solutions! I did every one of the suggested
No help! Finally I did get a response from support had to remove the app and reinstall. Began working, but was unable to recover all missed business trips!
Next year same thing unable to have tax info from travel again! Same advice and no good help at all!
Started this year again without tracking!
I checked all the support info. Yes every time I have had the most up to date version on all the time
Cellular data
I said never mind, this is a very unsuccessful mirage tracker amd obviously support cannot help me!
They said no refund at all!
So I cancelled and will be searching a good mileage tracker
No help! Finally I did get a response from support had to remove the app and reinstall. Began working, but was unable to recover all missed business trips!
Next year same thing unable to have tax info from travel again! Same advice and no good help at all!
Started this year again without tracking!
I checked all the support info. Yes every time I have had the most up to date version on all the time
Cellular data
I said never mind, this is a very unsuccessful mirage tracker amd obviously support cannot help me!
They said no refund at all!
So I cancelled and will be searching a good mileage tracker
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Best mileage tracker for the price!
This app has made my life so much easier! I’ve tried other mileage tracking apps that were less consistent and cost more money. I’ve been using MileCatcher for over a year and have been very impressed with the accuracy! Looking at the negative reviews, I think a lot of people just don’t understand their phone’s location settings and get their settings messed up. Highly recommend!
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Severe battery drain - makes app near useless
I have used MileCatcher since shorty after they launched and have a pro subscription. It worked very well until sometime last year when I started noticing abnormal battery drain. Some days MC accounted for over 30% of batter consumption. At first I received no response from support and it even seemed like the app was discontinued. Then after another attempt I got the advise to use ‘work’ hours. Well as a freelancer I don’t have set work hours, so that doesn’t work and even when trip detection is off battery usage is very high. The only remedy short of uninstalling the app is turning off location services for the app, not very practical. I have even restored my phone (as you all know that’s a major pain in the) to try to fix the problem but it remains, even after OS and app updates. Otherwise it is easy to use and has nice design, but sometimes a trip won’t disappear from the screen even though it’s been classified. 4 stars but these little annoyances drag down the score and the battery drain makes the app pretty much useless.
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Response from developer
Our apologies for the inconvenience! We have recently submitted a new update with improvements to battery life. If you are interested in giving MileCatcher another try, please message us at support@milecatcher.com and reference this review and we would be happy to give you another 30 day free trial!
Contact support
Unfortunately, support beyond your faq is lacking. I see nowhere to contact support. Your autoclassify is mislabeling trips in the note area.
Hasn’t worked in one week. Your website doesn’t work either. What’s the deal?
Once again the app support link doesn’t work. The app has grayed out. Won’t work. For whatever reason it appears everything in the app including every trip has disappeared. No reports nothing. The question is what happen just because it’s a new year. I tried their support link and it gives you an error message as usual.
Hasn’t worked in one week. Your website doesn’t work either. What’s the deal?
Once again the app support link doesn’t work. The app has grayed out. Won’t work. For whatever reason it appears everything in the app including every trip has disappeared. No reports nothing. The question is what happen just because it’s a new year. I tried their support link and it gives you an error message as usual.
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I use this app everyday
Great tool for keeping track of miles for taxes or employers. Works in the background and does not seem to effect my battery life. Easy to categorize my trips and simple to get a printout of work miles. I love looking back at where I have been. I would like the option to pause or switch between personal and work driving. Otherwise works great!
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Ok, but not great
Trying MC instead of MIQ, because MIQ leaves a lot to be desired, but MC also has some problems:
1) You can’t contact the developer (e.g. for support) unless you turn on 3rd Party cookies on your browser!! Big Fail.
2) It’s impossible to log out/in of the app on your phone, even if you force close/open it again, and things don’t sync properly between the web portal and your phone (e.g. new “Purposes” added and deleted on the web don’t appear on your phone.) That’s very frustrating.
3) Touch doesn’t work properly on my iPhone Xs when trying to specify a “Purpose” for a trip. I’m unable to select any Purposes in the rightmost column on the Purposes screen. It’s ONLY in this app where the touchscreen isn’t responsive. All other apps work perfectly.
4) There’s no way to see a quick list of recent trips. Each trip is displayed full-screen, so you have to manually scroll through each one to find a particular trip, which is a big time-waster.
5) Like MIQ, you can’t have more than one Business - silly in today’s world, where people have multiple jobs, multiple businesses. MC “Purposes” help, but you can’t, for example, segregate a trip to the Airport (one of their default Purposes) for BizA from a trip to the Airport for BizB. It’s “Airport” or “Business,” unless you create “AirportBizA” and “AirportBizB” Purposes, and that’s a poor solution.
1) You can’t contact the developer (e.g. for support) unless you turn on 3rd Party cookies on your browser!! Big Fail.
2) It’s impossible to log out/in of the app on your phone, even if you force close/open it again, and things don’t sync properly between the web portal and your phone (e.g. new “Purposes” added and deleted on the web don’t appear on your phone.) That’s very frustrating.
3) Touch doesn’t work properly on my iPhone Xs when trying to specify a “Purpose” for a trip. I’m unable to select any Purposes in the rightmost column on the Purposes screen. It’s ONLY in this app where the touchscreen isn’t responsive. All other apps work perfectly.
4) There’s no way to see a quick list of recent trips. Each trip is displayed full-screen, so you have to manually scroll through each one to find a particular trip, which is a big time-waster.
5) Like MIQ, you can’t have more than one Business - silly in today’s world, where people have multiple jobs, multiple businesses. MC “Purposes” help, but you can’t, for example, segregate a trip to the Airport (one of their default Purposes) for BizA from a trip to the Airport for BizB. It’s “Airport” or “Business,” unless you create “AirportBizA” and “AirportBizB” Purposes, and that’s a poor solution.
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Response from developer
Thank you for the detailed feedback! Your suggestions have been submitted to our development team for review. Support can also be reached by email at support@milecatcher.com. We would be happy to assist you with with troubleshooting at your convenience.
Recommended
I have used Milecather for two tax seasons now and love it. The reports is what my accountant love. I love the total deduction each year! As an self-employees I now deduct many more trips since this app will log automatically. No more forgetting. Super easy to use and with the unique sort menu it's way to manage thousands of trips each year. Definitely work a try. Thank you.
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Superior mileage tracker. Very Reliable.
Certain apps makes your life so much easier. This is one of them. I am a nurse and need to track my mileage and I LOVE MileCatcher. I have in the past tried to guess my mileage and keep track by using a paper mileage log book but I would always forget and lose track. So many times I forgot to write down my odometer reading and then had to spend time end of week using Google maps looking up addresses and distance. This app makes it quick and efficient and super easy to use. This app logs all your trips automatically and stores it for free online so you don’t use much data storage on your phone. And it separates each of your drives automatically and you can quickly add notes and classify each of your drives as either personal or business.
The app does all the math for you and will give you a detailed pdf or Excel reports of all of your drives. This company is dedicated to mileage tracking and been around for more than four years. Since they have all your trip locations backed up, I do like they don’t share the trips data internally with search engine etc. and that they comply with EU GDPR privacy requirements. Highly recommended!
The app does all the math for you and will give you a detailed pdf or Excel reports of all of your drives. This company is dedicated to mileage tracking and been around for more than four years. Since they have all your trip locations backed up, I do like they don’t share the trips data internally with search engine etc. and that they comply with EU GDPR privacy requirements. Highly recommended!
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Pres.
I am self employed and needed some help with this mileage thing since I only have 1 vehicle doing business and personal trips. My buddy told me about this app which I tried since it was free. I loved it so much, after the trial period ending, I just paid for a whole year for a few bucks a month.
The tax reports worked like a charm.
Thanks MileCatcher.
The tax reports worked like a charm.
Thanks MileCatcher.
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This app works!
I have just been notified that I need to purchase a subscription as there are no longer any free plans. I decided to do so because the app mostly works fine and is much cheaper than the rest. The only issue I have had is that it sometimes tracks a short walk or continues to track when I am in one place. I hope this gets fixed. Otherwise this is a good app and I will try the subscription!
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🔥
Worked great for a year and then they changed it. It no longer logs each individual trip. I can't tell anymore what is business and personal because it lumps all rides into one starting and end point without showing the route taken. It's hysterical. I'll see 168 miles starting and stopping in the same location. Way to ruin the app. I'll keep my 6 bucks from here on out.
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End Of An App
I’ve used this app for 2 years now. It was never perfect, but for the low price of Free it did the job well enough so that I get compensation for the hundreds of miles I drive for work each week. However, the app unfortunately does not perform well enough to justify locking the main function behind a subscription. Which is exactly what they have done. Addresses are inconsistent at best, the app eats data like nobody’s business, and the blue “location in use” banner that never goes away is obnoxious and sometimes wreaks havoc on other apps. Tracking frequently failed to catch trips (again please keep in mind that I make tons of trips that need to be logged each week), shorter trips are frequently ignored, and sometimes segments of your trips will be recorded as a straight line from one spot to the next (to be fair, that particular issue is much less common than it used to be but still does occasionally happen). All of this I was willing to put up with though, for a free way to get money back to pay for my car’s wear and tear.
TL;DR, it’s no longer free to log trips. Which means my standards for the app have gone up. And the app unfortunately fails to meet those new standards. Will be uninstalling shortly.
TL;DR, it’s no longer free to log trips. Which means my standards for the app have gone up. And the app unfortunately fails to meet those new standards. Will be uninstalling shortly.
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Response from developer
Our apologies for your experience using MileCather! In the last year we have made significant improvements with trip logging and route mapping! The blue banner issue has also been resolved. If you would like to give us a try again, please reach out to us at support@milecatcher.com and copy this review for reference. We would be happy to offer you another trial!
Not Worth Money
Stop and start locations are off, trips are missing, and icon bubble always says I have trips to log when I don’t. Had to keep exiting and/or deleting and reinstalling to get it work. Kept up the trouble because it was free and they have Apple Watch compatibility. Now it’s a paid service and not worth 1 red cent.
Additionally, they provided a trial premium membership before going to paid only service. In the past, the premium trial would get you auto classification before switching back to the regular free version where you had to manually classify business very personal trips. This year the premium version ended with the option to pay or have nothing. Now I have a months worth of trips I have to manually enter into another tracker and about 2 weeks of I logged trips.
Additionally, they provided a trial premium membership before going to paid only service. In the past, the premium trial would get you auto classification before switching back to the regular free version where you had to manually classify business very personal trips. This year the premium version ended with the option to pay or have nothing. Now I have a months worth of trips I have to manually enter into another tracker and about 2 weeks of I logged trips.
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Response from developer
You will have access to all trips prior logged in app. Please contact us at support@milecatcher.com and we will gladly help generate such report.
Dependable and easy to use mileage tracker
I have been using MileCatcher for over a year. It is dependable and almost always automatically tracks all my trips. The interface on the app is intuitive and easy to figure out. The premium version is nice because you can go in on computer and edit trips and view things better than on your phone. I have no complaints and hope to use them for years to come!!
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Decent app but greed has forced change
Due to the need to “give” everyone a premium experience. The developer has decided to charge everyone and force premium or have your account go dormant. It was nice using the app for the past few years. To others looking to make a move to another free app I recommend MileIQ who will log 40 trips for free a month or TripLog which operates very much like this app but again for free. Best of luck developers you had a good app but not paying for premium.
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How did i live without this app??
For literally 26 years, I have had a notepad in my car to keep track of my miles. I have 2 medically challenged kids who go to docs, labs, therapy and the hospital all too frequently. Those miles have been a tax deduction. Now to just get in my car and go and not have to worry about entering starting mileage, ending mileage and doing the math has been so great. I can't tell you how often I would forget. I love the reports. It's just all so easy!!
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