Don’t trust their pricing and “discounts”
Misleading subscription practice — I won’t use Mimika again
I knowingly purchased a one-year Premium plan, which is what I intended to subscribe to and what I received a receipt for. What was absolutely NOT clear to me was that my purchase apparently also enrolled me in a separate Mimika Academy subscription through a 14-day “free trial,” which would then automatically convert into a paid monthly subscription.
I never intentionally chose to purchase Mimika Academy, nor did I understand that I was agreeing to a second recurring subscription. Yet after the trial expired, I was charged for it.
In my opinion, this is an extremely misleading way to sell a service. If a “free” benefit included with a yearly purchase automatically becomes a completely separate paid subscription, that fact should be prominent, unmistakable, and impossible to overlook at checkout — not something a customer discovers after seeing an unexpected charge.
Support confirmed that Mimika Academy was separate from my annual Mimika subscription and that the charge occurred when the included trial converted to a paid subscription. That explanation only made the experience worse for me, because I never wanted this additional subscription in the first place.
I have asked for it to be canceled and will dispute the charge if necessary. I also no longer want to use the yearly Premium plan I intentionally purchased because this experience has completely destroyed my trust in the company.
Consumers should carefully check exactly what they are being enrolled in when purchasing a Mimika plan and watch their statements after any “free trial.”
I will not use Mimika again and cannot recommend a company that uses a subscription process I found this unclear and misleading.
