Predatory billing, beware.
Update:
Customer service has sent me a fourth reiterating that they do a great job with communication and I should have known better. I know better now. I do not recommend this app.
Response from developer
Hi there! We truly regret to hear about your experience with billing and customer service. Your feedback is important, and we appreciate you sharing it. If you have more details to share, please reach out to us at lily.support@mindea.app. Thank you for your insights, and we hope we find a solution that works for you. Mindea Team
Do NOT Fall for the Trial Period Trap
Response from developer
Hi there! We genuinely regret the inconvenience you've faced with the subscription process and appreciate your feedback. Your concerns about clarity and ease of unsubscribing are important to us. We’ll take your comments into account for future improvements, so please contact us at lily.support@mindea.io. Thank you for sharing your thoughts. Mindea Team
Predatory billing, beware.
I was charged $70 again three months later. When I contested, the company stated they have a no refund policy. Then, they proceeded on several gaslighting emails about how I should have known better.
I have found other apps that help with clear subscription policies. This one is not useful as an app, and is horrible with customer service. It’s is just a finicky money grabbing site. I do not recommend this app.
Response from developer
Hi there! We're truly grateful that you’ve taken the time to share your thoughts with us. We are sorry that your experience was unsatisfactory and we will do everything we can to make it right. We get that it might be hard to navigate through all the information sometimes, and we genuinely want you to feel supported. Please feel free to contact our team at lily.support@mindea.io. This way, we can directly address any issues and, hopefully, make your experience a whole lot better. We’re looking forward to the opportunity to turn things around for you. Thanks again for your input, and please don’t hesitate to get in touch. Mindea Team
Don’t honor 30 day money back guarantee!
Response from developer
Hi there! We truly appreciate your feedback and regret any confusion regarding the money-back guarantee. Your concerns about the app's usability are important, and we value your input. If you have specific issues to share, please reach out to us at support@mindea.app with "Store review" as the subject line. Mindea Team
Unsatisfied & Money-Grab
No big deal - $25 home but I tried something new… that is until yesterday I get an email that charged me $69 for the next three months!
They are saying this is what I signed up for, which I find very hard to believe because I’m a well-educated woman who knows how to read. However, I admit it’s possible that the fine print was there (the email they claim I received was not in my trash box because it’s more than three months ago).
I requested an immediate refund and they said even though I purchase this in error, and even though I am unsatisfied with the App and NOT actively using in for months now, they will not refund me.
BUYER BEWARE that even if you are unhappy, or even if you do purchase in error, they will not work with you. I’m assuming this is how they make most of their money. Essentially stealing from unsuspecting people but hiding behind fine print.
It’s so ridiculous that they won’t just click a button and refund someone who isn’t happy and clearly does not want their product!
Response from developer
Hello! We’re sorry to hear that you’ve had a negative experience with our service. We want to assure you that before any purchase, we require users to accept our subscription terms, which are designed to provide all the necessary information upfront. We believe this step is crucial to ensure transparency and clarity for all our users, but we appreciate there can be misunderstandings. Please reach out to our Team at support@mindea.app with “Store Feedback” in the subject line. We would like to review your case and come to a satisfactory resolution. Thank you for your understanding. Mindea Team
AI voice
Response from developer
Hi there. Making sure you're happy is what we're all about, and we're here to help with any problems you're having. To get things sorted out as quickly and smoothly as possible, could you send us an email at support@mindea.app with the subject “Store Feedback”? Our friendly team is all set to assist you and find a solution that works for you. Your thoughts and feedback mean a lot to us—they help us improve daily. Mindea Team
Expensive and buggy
Response from developer
Hi there. Making sure you're happy is what we're all about, and we're here to help with any problems you're having. To get things sorted out as quickly and smoothly as possible, could you send us an email at support@mindea.app with the subject “Store Feedback”? Our friendly team is all set to assist you and find a solution that works for you. Your thoughts and feedback mean a lot to us—they help us improve daily. Mindea Team
Disappointed
Response from developer
Hi! Thank you for reaching out to us. We are deeply sorry to hear that your experience with our product did not meet your expectations. Your feedback is incredibly valuable to us and we are committed to resolving any issues you may have encountered. While we strive to provide transparent billing information, we understand that misunderstandings can occur. Rest assured, we will work swiftly to address your concerns and find a satisfactory resolution. Please don't hesitate to email us at support@mindea.app with the subject “Store Feedback.” We are here to help and are dedicated to improving our services based on your feedback. Mindea Team
Beware of auto renewal charges!
As far as the content- there is nothing new or unique that I have found in the app. Thus I didn’t find it useful at all.
Response from developer
Hi there! We're truly grateful that you’ve taken the time to share your thoughts with us. We are sorry that your experience was unsatisfactory and we will do everything we can to make it right. We get that it might be hard to navigate through all the information sometimes, and we genuinely want you to feel supported. Please feel free to contact our team at support@mindea.app and use the subject “Store Feedback”. This way, we can directly address any issues and, hopefully, make your experience a whole lot better. We’re looking forward to the opportunity to turn things around for you. Thanks again for your input, and please don’t hesitate to get in touch. Mindea Team
Cool idea but would love to see some improvements
1. The meditations are not read by a human voice. Not pleasant or relaxing to listen to. A voice actor with a soothing voice would make more sense here.
2. The majority of the “distractions” from cravings for a female user of the app are stereotypical. Not all of use do our make up or paint our nails to relax. Would be cool if this whole section could be customized.
3. The emotion tracking for the “help” section doesn’t ofter an option for how I’m actually feeling - this could be less reductionist.
Response from developer
Hi Megan, Thank you for your thoughtful feedback. We're glad to hear that you find our app concept appealing, and we appreciate your suggestions for improvement. 1. Meditation Voices: We understand that the quality of the voice in guided meditations is crucial for a relaxing experience. 2. Cravings Distractions: We apologize if some of the distractions feel stereotypical. Customizing this section to better suit individual preferences is a great idea, and we'll work on offering more diverse and personalized options. 3. Emotion Tracking: We appreciate your feedback on the emotion tracking feature. Making it more comprehensive and less reductionist is important to us, and we'll strive to provide a wider range of options to better capture how you're feeling. Your input is invaluable as it helps us make the app better for all users. If you have any more suggestions or need further assistance, please reach out to us at support@mindea.app. Thank you again for your insights and for using our app.
Still charging my card after cancelling
Response from developer
Hi there! We sincerely apologise for the inconvenience and frustration you have experienced with our subscription process. We understand your concerns regarding the charge after you cancel your subscription, and we are truly sorry for any confusion this may have caused. To assist you further, please contact us at support@mindea.app with the subject line “Store Feedback”, including your account details and any relevant information regarding the cancellation. Our team is committed to reviewing your case thoroughly and ensuring that the issue is resolved as quickly as possible. We value your feedback and are dedicated to improving our services. Mindea Team
Unfortunately for them, it seems scammy
Response from developer
Hi, thanks for sharing your perspective! Our fitness experts put a lot of thought into designing our training plans, and we're here to fully support you on your journey. If you'd like to learn more about our app before subscribing, don't hesitate to get in touch with our Support Team. They will be happy to help!
Good self studying tool, definitely recommend it
Response from developer
Hi, we are grateful for your feedback and we are more than happy to help you achieve your fitness goals!
Bad App, Bad Customer Service
Response from developer
Hi there! We're truly grateful that you’ve taken the time to share your thoughts with us. We are sorry that your experience was unsatisfactory and we will do everything we can to make it right. We get that it might be hard to navigate through all the information sometimes, and we genuinely want you to feel supported. Please feel free to contact our team at support@mindea.app and use the subject “Store Feedback”. This way, we can directly address any issues and, hopefully, make your experience a whole lot better. We’re looking forward to the opportunity to turn things around for you. Thanks again for your input, and please don’t hesitate to get in touch. Mindea Team
Misleading ads - worthless app
Think if I had 5 minutes every time an ADHD urge came up I’d need help? Probably not.
Didn’t help to reframe food experiences in the least.
Scam app
Response from developer
Hi! Thank you for reaching out to us. We are deeply sorry to hear that your experience with our product did not meet your expectations. Your feedback is incredibly valuable to us and we are committed to resolving any issues you may have encountered. While we strive to provide transparent billing information, we understand that misunderstandings can occur. Rest assured, we will work swiftly to address your concerns and find a satisfactory resolution. Please don't hesitate to email us at support@mindea.app with the subject “Store Feedback.” We are here to help and are dedicated to improving our services based on your feedback. Mindea Team
Awful
Response from developer
Hi! Thank you for reaching out to us. We are deeply sorry to hear that your experience with our product did not meet your expectations. Your feedback is incredibly valuable to us and we are committed to resolving any issues you may have encountered. While we strive to provide transparent billing information, we understand that misunderstandings can occur. Rest assured, we will work swiftly to address your concerns and find a satisfactory resolution. Please don't hesitate to email us at support@mindea.app with the subject “Store Feedback.” We are here to help and are dedicated to improving our services based on your feedback. Mindea Team
Great Tool for Mindful Eating
Response from developer
Hey, it is our pleasure to know we were able to help you achieve your goal! Keep up with the pace and never give up!
This app is a game changer 🤩
I snack too much, too often, and it’s hard for me to choose healthier snacks. I started using all the tools mindea offers to deal with cravings and it works most of the time! Yeah, I still have to restrain myself sometimes but overall hunger management became much easier (because now I know that it’s not always true hunger!)
I love it 👏
Response from developer
We are thrilled to hear about your positive experience with Mindea! It's great to know that you're already noticing changes in your eating habits. Keep up the good work, and we hope the app continues to support you on your mindful eating journey.
