Predatory billing, beware.
Update:
Customer service has sent me a fourth reiterating that they do a great job with communication and I should have known better. I know better now. I do not recommend this app.
Response from developer
Hi there! We truly regret to hear about your experience with billing and customer service. Your feedback is important, and we appreciate you sharing it. If you have more details to share, please reach out to us at lily.support@mindea.app. Thank you for your insights, and we hope we find a solution that works for you. Mindea Team
Do NOT Fall for the Trial Period Trap
Response from developer
Hi there! We genuinely regret the inconvenience you've faced with the subscription process and appreciate your feedback. Your concerns about clarity and ease of unsubscribing are important to us. We’ll take your comments into account for future improvements, so please contact us at lily.support@mindea.io. Thank you for sharing your thoughts. Mindea Team
Predatory billing, beware.
I was charged $70 again three months later. When I contested, the company stated they have a no refund policy. Then, they proceeded on several gaslighting emails about how I should have known better.
I have found other apps that help with clear subscription policies. This one is not useful as an app, and is horrible with customer service. It’s is just a finicky money grabbing site. I do not recommend this app.
Response from developer
Hi there! We're truly grateful that you’ve taken the time to share your thoughts with us. We are sorry that your experience was unsatisfactory and we will do everything we can to make it right. We get that it might be hard to navigate through all the information sometimes, and we genuinely want you to feel supported. Please feel free to contact our team at lily.support@mindea.io. This way, we can directly address any issues and, hopefully, make your experience a whole lot better. We’re looking forward to the opportunity to turn things around for you. Thanks again for your input, and please don’t hesitate to get in touch. Mindea Team
Don’t honor 30 day money back guarantee!
Response from developer
Hi there! We truly appreciate your feedback and regret any confusion regarding the money-back guarantee. Your concerns about the app's usability are important, and we value your input. If you have specific issues to share, please reach out to us at support@mindea.app with "Store review" as the subject line. Mindea Team
Unsatisfied & Money-Grab
No big deal - $25 home but I tried something new… that is until yesterday I get an email that charged me $69 for the next three months!
They are saying this is what I signed up for, which I find very hard to believe because I’m a well-educated woman who knows how to read. However, I admit it’s possible that the fine print was there (the email they claim I received was not in my trash box because it’s more than three months ago).
I requested an immediate refund and they said even though I purchase this in error, and even though I am unsatisfied with the App and NOT actively using in for months now, they will not refund me.
BUYER BEWARE that even if you are unhappy, or even if you do purchase in error, they will not work with you. I’m assuming this is how they make most of their money. Essentially stealing from unsuspecting people but hiding behind fine print.
It’s so ridiculous that they won’t just click a button and refund someone who isn’t happy and clearly does not want their product!
Response from developer
Hello! We’re sorry to hear that you’ve had a negative experience with our service. We want to assure you that before any purchase, we require users to accept our subscription terms, which are designed to provide all the necessary information upfront. We believe this step is crucial to ensure transparency and clarity for all our users, but we appreciate there can be misunderstandings. Please reach out to our Team at support@mindea.app with “Store Feedback” in the subject line. We would like to review your case and come to a satisfactory resolution. Thank you for your understanding. Mindea Team
