Cannot cancel subscription
Instructions to cancel subscription do not work. Beware of ongoing billing even after subscription has allegedly been cancelled.
I think you’re scamming your customers
There is no payment information in the Fottur.io app and there is no payment information on the website for this company. This app is in the Apple App Store, which I have downloaded for free, but not used yet. After it went past the free week I was charged $15 for that month of November then in December it charged me almost $38.95 USD directly to my bank.
I went to cancel my subscription or change my payment source but I have no idea where to do that. I have also looked under my subscriptions on Apple and it is not listed there. Yet it is directly charging my bank $38.95 per month for this app which is way higher than what I originally remember agreeing to. That is over $400 a year for a basic hiking app!!!! Thus this company is a scam and is based in a British Indian Ocean territory, wherever that is.
I want my money back!
Fottur tried to charg me again today in January and I declined the charge via my bank.
I went to cancel my subscription or change my payment source but I have no idea where to do that. I have also looked under my subscriptions on Apple and it is not listed there. Yet it is directly charging my bank $38.95 per month for this app which is way higher than what I originally remember agreeing to. That is over $400 a year for a basic hiking app!!!! Thus this company is a scam and is based in a British Indian Ocean territory, wherever that is.
I want my money back!
Fottur tried to charg me again today in January and I declined the charge via my bank.
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Beware
Renews without notification and will not refund even if it’s the same day you are notified that they renewed themselves.
Where is my subscription info?
I have enjoyed the app for finding trails as we have recently moved and I am unfamiliar with the area. HOWEVER, I have been unable to find my subscription information. There is no payment info in the app nor can I find any detailed account information on the website. In the event I need to cancel or change my payment source, I have no idea where to do that. I also have looked under my subscriptions on my iPhone and Fottur doesn’t even appear there. The amount recently charged to my credit card is not one of the amounts listed in this app description.
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Please ask for payment before asking a bunch of questions
Really tired of apps asking a bunch of detailed questions, and then saying “please pay” . And you should really let people try your app before paying. I have no idea if I want to pay $15, because the only thing I know about your app is that it can ask a bunch of questions.
