BE VERY CAREFUL — READ THE FINE PRINT
I purchased a personalised journal from LastingChange for $131, believing I was making a one-off purchase.
What was not made clear to me during the purchase process was that I was apparently also signing up for an ongoing monthly subscription.
The recurring subscription was hidden in the small print rather than being clearly and prominently disclosed.
I certainly did not knowingly agree to a monthly subscription, and I am extremely disappointed that a company selling a product centred around personal wellbeing chooses to use this sort of subscription model.
Whether the terms technically contain the information somewhere in the fine print is beside the point for me. Customers should not have to hunt through small print to discover that a $131 purchase has turned into an ongoing financial commitment of $55 per month.
My advice to anyone considering purchasing: read absolutely everything before entering your payment details and check your account afterwards for recurring charges.
For me, this has completely undermined my trust in the company and turned what should have been a positive purchase into a very sour experience.
What was not made clear to me during the purchase process was that I was apparently also signing up for an ongoing monthly subscription.
The recurring subscription was hidden in the small print rather than being clearly and prominently disclosed.
I certainly did not knowingly agree to a monthly subscription, and I am extremely disappointed that a company selling a product centred around personal wellbeing chooses to use this sort of subscription model.
Whether the terms technically contain the information somewhere in the fine print is beside the point for me. Customers should not have to hunt through small print to discover that a $131 purchase has turned into an ongoing financial commitment of $55 per month.
My advice to anyone considering purchasing: read absolutely everything before entering your payment details and check your account afterwards for recurring charges.
For me, this has completely undermined my trust in the company and turned what should have been a positive purchase into a very sour experience.
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Response from developer
Thanks for sharing. We understand your concern regarding the situation you've described. Our team can review your specific case, so please email help@thelastingchange.com with your account email and order number.
WARNING! Won’t cancel and stop billing
I have tried repeatedly to cancel this subscription and they keep charging my credit card!!
J’adore
Attrayant
Response from developer
Thank you for your feedback! We’re glad you find the app appealing. If you ever have any questions or need support, please email help@effecto.app and the team will be happy to help.
Working on Lasting Change
Just getting started on this self care journey .. I am going in hopeful !💕
It’s good
Hi. I like it
