Scam do not buy anything from them!
Horrible company horrible app
Keep in this is their refund policy
Upon your original sign-up at the checkout, you agreed to recurring charges. For a refund, please follow our refund policy.
We have processed the cancellation of your account as per your request. To proceed with the refund, please follow our refund policy:
1.Reasons for Refund: Provide reasons why you believe the plan didn't work for you.
2.Evidence of Usage: Show evidence that you adhered to the instructions provided on our plans for at least 7 consecutive days by providing a screenshot of the Journal Feature or any relevant proof.
Once you provide this information, we will review your request and initiate the refund process accordingly.
You can reply to this email with the required details. If you have any difficulties or further questions, please feel free to contact us.
I was never sent a confirmation email with all of this info
charging my account with no way to cancel
Terrible!!
SCAM!!!!!!
Response from developer
Thank you for your feedback. We're genuinely sorry to hear about your experience and want to address your concerns. Resources Availability: While it's true that some mental health resources can be found online, Minderse offers a unique, integrated experience with personalized support from our AI-based Therapist, which is available 24/7. Our aim is to provide convenience and comprehensive support in one place, which differentiates us from freely available resources. Log-In Issues: We apologize for the log-in difficulties you’ve encountered. Our technical team is working diligently to resolve these issues. Please reach out to us directly at hello@minderse.com so we can assist you in troubleshooting and resolving this problem promptly. Cancellation Process: We are sorry to hear about your difficulties with the cancellation process. We’ve recently updated our procedures to make cancellations easier and more transparent. You can now manage your subscription and turn off auto-renew directly in your iTunes Account settings without needing to email us. Billing Issues: If you were charged after requesting cancellation, we sincerely apologize. Please contact our support team at hello@minderse.com with your details, and we will ensure that your issue is resolved and any incorrect charges are refunded. We are committed to improving our service and ensuring a better experience for all our users. Thank you for bringing these issues to our attention, and we appreciate your patience as we work to make things right. Best regards, The Minderse Team
Dishonest Company
I was ok with it when I first subscribed, but found it wasn’t for me. When contacted for cancellation and refund, they requested “evidence of use.” I haven’t barely even used it when I first got it. These crooks took my money.
Response from developer
We sincerely apologize for your experience and the frustration this has caused. Your concerns are very important to us. We have taken your feedback to heart and are working on improving our renewal notification process. Additionally, you can manage your subscription and turn off auto-renew directly in your iTunes Account settings to prevent future charges. Please contact us at hello@minderse.com with your account details, and we will ensure your subscription is cancelled and any incorrect charges are refunded promptly. Thank you for bringing this to our attention. We are committed to making things right for you and improving our service. Best regards, The Minderse Team
Admits I don’t have an account and won’t refund me.
“Since you have stated that you did not sign up for the service and did not use the product, we understand your frustration. However, as our policy dictates, we are unable to issue a refund without meeting these requirements.”
THEN!!!! That same day they charged me yet again. I would love to cancel this through my Apple subscriptions, but it’s not there because I’ve never signed up for it.
Do not use this app. They have charged me $200!!!! And refuse to cancel it!!! And refuse to refund my money while admitting I didn’t sign up for it.
Response from developer
I'm deeply sorry to hear about the frustrating experience you've had with our app and the unauthorized charges you've encountered. This is certainly not the experience we want for our users, and we apologize for any inconvenience or confusion caused. It's completely understandable that you're upset by this situation, and I assure you that we take these concerns very seriously. We are committed to resolving this matter promptly and ensuring that you receive the appropriate refund. Please know that we are actively investigating this issue on our end, and we will work diligently to rectify the situation and provide you with a satisfactory resolution. In the meantime, I encourage you to continue communicating with our support team via email to ensure that your concerns are addressed promptly. Once again, I apologize for the inconvenience this has caused you, and I appreciate your patience and understanding as we work to resolve this matter. Sincerely, The Minderse Team
FRAUD ALERT! SCAM!
Response from developer
I'm truly sorry to hear about your experience with cancelling your subscription and the lack of response you've received. This is not the level of service we aim to provide, and I apologize for any inconvenience or frustration caused. Ensuring that our users have a clear and accessible way to manage their subscriptions, including cancelling if they choose to do so, is of utmost importance to us. We take allegations of scams very seriously, and I want to assure you that we are committed to providing a legitimate and valuable service to our users. Please accept my sincerest apologies for the delay in our response and any difficulties you've encountered. Our team is working diligently to address your concerns and resolve any issues with your subscription cancellation. If you haven't already, please reach out to us at hello@minderse.com with your account details and a description of the issue you're experiencing. We will prioritize resolving the issue and ensuring that your subscription is cancelled promptly. Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to make things right. Sincerely, The Minderse Team
Nothing special
Response from developer
Hello Ppppiiiinnnnkkkyyy, Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand that Minderse might not have met your expectations in certain aspects. We're constantly working to enhance the features and functionality of Minderse, including a variety of tools beyond breathing exercises. However, we understand that the uniqueness of these features may not resonate with everyone equally. Your input is valuable and will be considered as we continue to improve the app. Regarding the cancellation process, we're taking your feedback seriously. We aim to make our services as user-friendly as possible, including subscription management. We will look into ways of simplifying this process, perhaps by integrating it directly into the app for convenience. We're committed to improving our users' experience, and your insights are crucial in this process. If you have any further suggestions or need assistance with anything, please feel free to reach out to us at hello@minderse.com. Thank you once again for your review. Best regards, The Minderse Support Team
It’s okay
Response from developer
Hello wtf012, Thank you for your review and for acknowledging the presentation and functionality of our app. We're glad to hear that you've found Minderse to be user-friendly and free of technical issues. Your feedback regarding the content is especially valuable to us. We aim to cater to a wide range of users, from beginners to those with more experience in therapy and counseling. We appreciate your insight that our current offerings may be more suited to those new to mental health care. This helps us understand the need to diversify our content to be more inclusive and beneficial for users at all stages of their mental health journey. We will take your suggestions into consideration as we continue to develop and enhance the app. Our goal is always to provide a valuable and supportive tool for everyone, regardless of their familiarity with therapy and counseling. Thank you again for your constructive feedback. If you have any more suggestions or need assistance, please feel free to reach out to us. Best regards, The Minderse Support Team
Download it now!
Response from developer
Hello Volkman Marquardt, Thank you so much for your positive review and for highlighting the DASS-21 quiz feature in Minderse! We're thrilled to hear that you find it valuable for understanding and assessing mental health status. Our aim with the DASS-21 quiz is indeed to provide users with a reliable, standardized tool for self-reflection and to guide them towards personalized strategies that can improve their mental wellbeing. It's great to know that this feature is serving its intended purpose and helping users like you. We are continuously working to improve and add more features to Minderse that can assist our users in their mental health journey. If you have any suggestions or feedback, or if there's anything else we can do to enhance your experience with the app, please don't hesitate to reach out to us. Thanks again for your support and for being a part of the Minderse community! Best regards, The Minderse Support Team
Nice
Response from developer
Hello Emmie Luettgen, Thank you for your wonderful review and for sharing your positive experience with our AI-based Therapist feature in Minderse. We're delighted to hear that you've found it to be a valuable companion, offering support and insights around the clock. Our goal with the AI-based Therapist is to provide accessible, immediate support, especially during those challenging moments when a listening ear can make a significant difference. It's heartening to know that this feature is fulfilling its purpose and positively impacting our users' lives. We're committed to continuously enhancing the functionality and responsiveness of our AI Therapist to better serve our users. If you have any suggestions, feedback, or stories about how Minderse has helped you, we'd love to hear from you. Thank you again for your support and for being a valued member of the Minderse community! Best regards, The Minderse Support Team
