Will not respond
Tried to cancel for 2 months. Will not even return an email. Email comes back as not authorized. No contact information listed.
This is supposed to be a company that serves churches. Beware!!!
This is supposed to be a company that serves churches. Beware!!!
“Great Potential, But Frustrating Setup Experience”
I had high hopes for MinHub Youth + Sync + Portal after subscribing to the $25/month plan. I spent hours inputting my students, parents, and leaders into a database, only to hit a wall when trying to verify my Sync subscription. No matter what I tried, it just stayed stuck.
What’s most frustrating is that when I reached out for help, the response I received was the same copy-and-paste instructions from the original setup email, not the direct support I needed for the issue I was actually facing. In the end, I deleted the app (and all my data) out of sheer frustration.
I truly believe this tool could be a game-changer for youth pastors like me, but the lack of responsive support and the risk of losing hours of work makes it hard to recommend right now. I hope the developers will address these issues, because I want this app to succeed, it has real potential to help ministries thrive.
What’s most frustrating is that when I reached out for help, the response I received was the same copy-and-paste instructions from the original setup email, not the direct support I needed for the issue I was actually facing. In the end, I deleted the app (and all my data) out of sheer frustration.
I truly believe this tool could be a game-changer for youth pastors like me, but the lack of responsive support and the risk of losing hours of work makes it hard to recommend right now. I hope the developers will address these issues, because I want this app to succeed, it has real potential to help ministries thrive.
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No support
Purchased subscription and does not work for us due to tech issues. Great app if supported. Reached out multiple times, multiple platforms and no reply. No refunds yet and tried to cancel within the window of 30 days as prescribed via website.
App is great, but no support for sync
I’ve been a huge fan of this app for many years, so picked it up again for my church’s current youth ministry. I also purchased a Sync subscription, so the database can be shared across multiple devices.
However, when I try to set up the sync account with the local database account, it keeps telling me there is an error and to email them. I emailed my issue more than a month ago and have received zero response. Quite frustrating. May just have to cancel the Sync subscription.
However, when I try to set up the sync account with the local database account, it keeps telling me there is an error and to email them. I emailed my issue more than a month ago and have received zero response. Quite frustrating. May just have to cancel the Sync subscription.
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Exceptional Customer Service
I can't remember how I found MinHub I think it was in a Ministry Facebook group. We got the program and begun implementing it tonight. I'm loving it. If you been taking attendance on paper you'll love the switch. I had to reach out to support and they were super friendly. I'm still learning all the things I can do with this app. Kudos to the creator.
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