Device stopped working after four days!
I’m so frustrated! I got this app/device and it worked fine for the first three days - then on the forth day it wouldn’t turn on at all! I’ve done all the changing of the charger, charging over night, doing a hard reset by using a pen on the back of the device and any software updates. Trying to reach out to customer support has not been helpful at all! They tell me to complete the steps I’ve already completed and then once I’ve done all that - they’ve completely ghosted me. To make matters worse, I was right in the middle of my possible fertility/ovulation window!
Hoping by sharing my negative reviews that it might get someone’s attention on the PR side to resolve this issue immediately! So disapointed in this company’s customer service platform!!
Hoping by sharing my negative reviews that it might get someone’s attention on the PR side to resolve this issue immediately! So disapointed in this company’s customer service platform!!
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Lots of glitches.
This app is great but everyday it asks for an update and then freezes when updating. I’ve had to restart my phone, remove the app and redownload it to get it to reset. It’s annoying to deal with every morning.
Disappointed. Poor customer service
I have a Mira and have been using it as the app describes. Mira pushed through an update which turned my device into an unusable brick. Contacted customer support with many return orders for wands and was told I was out of luck I had to order a new one. So I reordered. I received an email that the new device was delivered but it never actually made it to me. The package was never on my porch. Customer service again offers no help in replacing the device other than to place an order for a third unit.
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Honest Reviews?
I’m a bit shocked the Mira app is rated a 4.7. The device worked well as long as I didn’t follow any of the instructions app prompts beyond the testing timer. Once instead of just putting the wand in like I had been, I pressed the ‘connect’ button, it didn’t, then suddenly is prompted and update in the middle of testing. Since then it hasn’t uploaded results automatically to the app until my phone and the monitor are side by side with everything open. This is definitely still a buggy app and device that needs more work. This is all after lots of trouble placing my order with my HSA card. Three stars because so far it eventually works, but it’s very expensive for all the hang ups that happen at the worst moments.
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Device does not work correctly and there is no return
Do not buy this device.
Currently the company claims they could have offered me a replacement. No one did despite my many emails. Instead they tried to convince me it was working. I had to get blood work to prove it was wrong.
Currently the company claims they could have offered me a replacement. No one did despite my many emails. Instead they tried to convince me it was working. I had to get blood work to prove it was wrong.
