Useless App
Response from developer
We’re truly sorry for the frustration you’ve experienced. We know how important smooth online banking is, and we’re working on updates to improve speed and reliability. Please contact us at 800.500.6328, reference ID #66914, so we can assist and better understand the issues you’ve faced.
Will not open
Response from developer
Hello, thank you for sharing the experience you're having on the app. That definitely shouldn’t be happening. We’d love to help troubleshoot the issue with your iPad—please reach out to us at 800-500-6328, reference ID #65653 so we can take a closer look and get things running smoothly for you.
Terrible! Makes me want to switch banks
Response from developer
Thank you for sharing your experience. We know how important reliable mobile and online banking are, and we're always working on improvements based on member feedback. We'd appreciate hearing more about the issues you've had, please reach out to us at 800.500.6328, reference ID #65639, so we can assist you directly.
Horrific Experience on iPad
Response from developer
Hello, Samuel. Thank you for bringing this to our attention. We understand how frustrating performance issues are, and this is definitely not the experience we want for our members. We'd like to understand more and work to resolve. Could you please reach out to us at 800.500.6328, reference ID #65557, so we can further investigate and address your concerns.
iPad app crashes constantly
Response from developer
We are sorry to hear of the trouble that you're having with the app. Could you please contact us at 800.500.6328 and reference ID #65316 so we may assist with troubleshooting the issue.
App closes
Response from developer
We would like to look into the issue you're experiencing with the app. Could you please call us at 800.500.6328 and reference ID #: 64192 so we may help with troubleshooting the issue.
Unable to expand/enlarge text
Response from developer
Thank you for your feedback. We are always working to improve our member experience. I've shared your suggestion with our team for consideration as we're making future enhancements.
UODATE. I Love this app again
UPDATE
Well to my delight I was contacted by a Developer and the problem has been fixed. I’m so glad because the app is very convent to use and I missed not having it. Thanks for fixing my problem quickly. I’m a fan again.
Response from developer
Our apologies for the trouble. Could you please try updating to the latest app and iOS versions and let us know if this does not resolve the issue at 800.500.6328 and reference ID #65228.
iPad incompatible
Response from developer
We're sorry to hear of the trouble you're experencing with the app. To maximize our members’ mobile banking operating experience and device security, the mobile app requires iOS 13 or later. Please be assured you can still log in on your mobile device from a web browser. Please call us at 800.500.6328 and reference ID# 65223 if you need assistance.
Favorite Bank
Response from developer
Thank you for your membership.
App up and down
Response from developer
We apologize for the inconvenience. The issue that you've reported is fixed now. Could you please try logging into the app again with your keyboard attached. If you need anything else, please let us know at 800.500.6328.
USED TO WORK FINE. NOW CAN’T USE IT!
Response from developer
We apologize for any frustration caused to you. Our team is diligently working to resolve the issue we've identified occurs when using a keyboard with your iPad. While we're working to resolve, disconnecting your keyboard will allow you to use the mobile app on your iPad. We also offer a mobile banking app for iPhone and Android phones in the app store. We appreciate your patience and will send an update once this has been resolved. If you need anything else, please let us know at 800.500.6328.
Great bank
Response from developer
Hi, thank you for the wonderful review! We appreciate the support. If you need assistance, we're here for you at 800.500.6328.
Does not open easily
Response from developer
Hello, we're sorry for the trouble and would like to look into this for you. We will need additional details to troubleshoot the issue. Could you please reach out to us at membercare@missionfed.com with your iPad model and iOS version. We can also be reached at 800.500.6328. Thank you.
Good service
Response from developer
Thank you for using the app and for your feedback. If we can assist with anything at all, please reach out to us at 800.500.6328. Have a great day!
Clears transfer details unwantingly
Try using your own app and do some UX testing.
Response from developer
Thank you for the valuable feedback. We are always working to improve our mobile app and member experience. I've shared with our team for consideration as we're making future enhancements. If you select the transfer to account first, it will save you from having to enter the memo twice in the meantime. We can be reached at 800.500.6328 if you ever need any assistance.
Use of app needs improvement
Response from developer
Hello Fanci. Thank you for your membership of 40 years! We appreciate your valuable feedback and suggestions for improving our mobile app. We agree and have added to our future enhancements requests. If you need to print out statements in the meantime, you are able to do so in Online Banking from your desktop or mobile browser, when viewing your Statements and Documents. If there is anything else we can assist with, please do not hesitate to reach out to us at 800.500.6328. Thank you.
Great credit union
Response from developer
Thank you for the download and 5-star review. If there is anything we can ever assist with, please let us know at 800.500.6328. Have a great day!