Mob User Reviews

Customer Experience

Positive experience26.5% of reviews
Neutral14.5% of reviews
Negative experience59.1% of reviews

~ Based on 567 written reviews from the US App Store.

What users say

Is Mob Safe?

Mob: Meal Planner and Recipes appears mostly safe based on user ratings. AppsHunter Safety Score for Mob is 83/100.

This assessment is based on 485 user ratings, with an App Store average of 4.2/5.

Safety Analysis

77.9% of ratings point to a safe experience
4.1% of ratings suggest some concerns
17.9% of ratings point to a risky experience

~ Based on 485 App Store ratings for Mob.

Is Mob Legit?

Mob: Meal Planner and Recipes appears to be a legitimate app. AppsHunter Legitimacy Score for Mob is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good but could function better

I hate chicken, all forms, minced, whole, skinless leg etc. I know it makes me a bit odd. I know anything like this is going to have lots of chicken recipes, that’s grand. But why can I not blanket avoid chicken in settings? Every search I have to manually go in and avoid chicken, and not just one hit for no chicken, I have to avoid chicken breast, leg, whole, minced etc separately. It gets tedious or scroll lots of recipes I will never even consider.

That being said, I like the shopping list function and easy to follow recipes
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All about the protein as usual

Recipes are good (some need tweaking but that’s pretty standard) but the main issue is that you can only filter by protein content or calories per serving - no option to look for low saturated fats meals which would be great for people trying to keep their cholesterol in check (there are a lot of us!). Because there are thousands of recipes it’s very time consuming to look through each one to check the saturated fat content, so I will not be continuing my subscription after the free trial. Hoping this is something the team can look into implementing.
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Great for busy mums

If you actually want delicious food that 80% you’d enjoy eating without having too many disasters this is the app for you. I also love the shopping list feature I take around the supermarket with
Me and the instructions which contain the amounts of food you need in the appropriate section. Who knew common sense at last!
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Won’t cancel my subscription and refund me

There’s no way to cancel your subscription on the app and it’s not visible in the App Store subscriptions. So you have to email them. I emailed 4 days ago, still no response or even acknowledgment. Be careful, they’ll take your money.

App needs iPad version

Enjoying the service and the recipes so far, but restricting full functionality to a phone-sized app is limiting.

This app is not free

When you download it says in-app purchase but In reality they make you answer a bunch of questions and create an account and pay a subscription before you can even see how the app works and what it can offer

NO FREE APP - SUBSCRIPTION ONLY

This is trash. This app only works if paying 8$ a month/ 50$ a year.
Why not work with advertising on the app instead forcing people to pay 50 bucks to get recipes they can find by scrolling google with advertising only. I’m not paying for something that is available on multiple sites online anyways 😒😒😒😒
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Response from developer

Hi, thanks for your feedback! We charge a subscription fee for Mob so that we can keep creating great recipes, adding new features, improving the app, and supporting our users. To make sure it's the right fit, we offer a free trial with full access - you can explore everything and cancel anytime before being charged. We hope you'll give it a try! Sam

Why did they bother?

I use the phone app and so was excited to see the Mac one, larger page, easier to use, better than the website?
Hell no, it’s a mobile reproduction, tiny screen and somehow even worse than if I was looking at it on an iPhone 5!

Utterly pointless, if you going to do it, do it properly

Confused by measurements

I'm an American cook and I'm just about to cook my first recipe. It calls for 2 ounces of pesto, so is it 4 Tablespoons of pesto or 2 ounces by weight??

Disappointing

No meal planning as advertised, it’s basically a recipe app with a shopping list section, where you can create a shopping list for each week or whatever - that’s not a meal planner!
Some of the recipes do look good but nothing really better than other, free things that I already use

Misleading PR responses while support refuses legal rights

Update: The developer publicly replied asking me to email support for a review of my situation. I already did that twice. Support firmly refused a refund by repeating internal policy and ignoring mandatory statutory withdrawal regulations under European Union law. Merely stating in the terms and conditions that trials renew automatically does not exempt them from consumer protection laws. Proceed with caution.
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Made without love

There is zero customer support or heart from the creators of this app.

No trial & waste of time

You are required to answer questions then prompted to pay without a trial or any preview of the app and features. Better off using Pinterest and notion or other tools - there are other ways to monetize without gating complete access without a trial.

Response from developer

We do offer a free trial but it's only available to new customers who haven't tried Mob before. If you believe you should be entitled to a free trial, feel free to email us at help@mob.co.uk and the team will look into this for you. Laura

Unfair Subscription Practices and Ignored Consumer Rights

Be very careful with the free trial. A full annual subscription is charged automatically without sending any formal invoice or mandatory statutory withdrawal information. When reaching out to customer support, they stubbornly refuse refunds and disregard EU consumer protection laws regarding cancellation rights.
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Response from developer

When you sign-up to a free trial with Mob, you agree to our terms & conditions. These explicitly say, that by signing up you understand that your trial will renew automatically into a paid subscription, unless you cancel beforehand. You can cancel at any point in time. If you would like your situation reviewed, please email help@mob.co.uk. Laura

Trash app

Only app on my phone that gives “No connectivity” constantly. Funny, all my other apps work fine. It’s not even usable. I want a refund.

Love it!

I have made 3 recipes so far. My family has loved all of them! This app truly makes meal planning and following a new recipe super easy. I’m hooked

Great idea; zero for implementation

App looks promising. However on use the meal planning functionality did not seem to be available as advertised. Secondly while cooking (even when using the cooking mode) had to make sure to keep interacting with phone as if phone goes to sleep not only do you need to wake phone you then need to search for the recipe you are cooking. Thirdly, appears to be a companion website, but anything you do on the website (even when logged in) directs you to the app - but no link or anything; just open app and start from scratch.

Really disappointed. This showed so much promise but implementation is such that I can’t justify paying subscription, nor justify recommending.

Hopefully developers will get their act together and actually provide the app and functionality they are selling. However currently it is snake oil for your starter….
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Response from developer

Thank you for sharing your feedback and bringing these missing features to our attention. Our team is actively working on improving the cooking mode and app experience so everything works seamlessly. We release new fixes and features every couple of weeks right now so we'd love for you to give us another go soon. Laura

Terrible app, worse customer service, scammers

Recipes are unappetizing and meal planning features are pretty useless.

Plus they will charge you a full year without your permission or warning and wont refund you. STAY AWAY!

Apple shouldn’t allow this type of scamming businesses

great recipes not so great app

Love the recipes and shopping list feature but the app itself is so glitchy and slow it is almost impossible to use!

Sort out your subscription service

Useless. The subscription only ever works on one device, and even that one is unreliable. The app and site consistently prompt us to start a free trial or start a paid subscription, despite having a fully paid subscription already. It feels like a scam, being unable to use something we regularly pay for.
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