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Mobile JKN

Mobile JKN

Mobile JKN

864 ratings
201 reviews
💰 Finance
🏥 Medical
Free

Details

  • Released
  • Updated
  • June 15, 2017
  • June 29, 2026

Features

Developer

BPJS Kesehatan
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Mobile JKN screenshot #1 for iPhone
Mobile JKN screenshot #2 for iPhone
Mobile JKN screenshot #3 for iPhone
Mobile JKN screenshot #4 for iPhone
Mobile JKN screenshot #5 for iPhone
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About

Access comprehensive information about the National Health Insurance program and manage your participation. Easily find details on your membership, healthcare facilities, and contribution payments. The app also facilitates new participant registration and provides timely bill notifications.

✓View JKN program information
✓Search participant data
✓Find healthcare facility locations
✓Check contribution bills
✓Access Virtual Account details
✓Register new participants
✓Receive bill notifications
Show original description

What users say

Summarized from real user reviews of Mobile JKN. Based on 864 reviews and a 4.7/5 average, it highlights the 4 positives and 12 negatives reviewers mention most about this Medical app.

Positive things

  • 👍Easy to use interface
  • ✅Successful healthcare facility changes
  • 💳Helpful BPJS coverage for medical expenses
  • 📱User-friendly design and navigation

Negative things

  • 🐛Frequent app crashes and errors
  • ⏱️Extremely slow loading times
  • 🔐Biometric verification not working properly
  • 📵Server frequently offline or unavailable
  • 🌐Cannot be accessed from outside Indonesia
  • ❌Captcha consistently fails to load
  • 📸Camera permission settings missing on iOS
  • 🔑Login process is difficult and unreliable
  • ⚠️OTP codes not being received
  • 🚫Face recognition feature broken
  • 💔Poor app management and maintenance
  • 🔄Frequent need to re-login after updates
See all reviews

What's New in Mobile JKN

4.18.0

June 29, 2026

Konsultasi dengan AI Triage Kini hadir asisten kesehatan digital yang siap membantu Anda melakukan penilaian awal (skrining gejala) terhadap kondisi kesehatan secara mandiri. Peningkatan Lainnya: -Optimalisasi Performa -Perbaikan Bug

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User reviews

Most RecentHighest RatedLowest Rated

loading lama Gatau sampe kapan

Mau daftar tapi loadingnya lama Gatau sampe kapan padahal sinyal kenceng
@usutrisno42@usutrisno42

no captcha

kayanya aplikasinya udah tutup nih, gabisa login gabisa dipake
rimariiiiirimariiiii

Captcha kosong

Tolong perbaiki. Tidak bisa masuk atau daftar baru karena captcha nya tidak keluar. Sudah coba berbagai cara. Uninstall, reinstall, restart hp, jaringan, airplane mode, tetap tidak keluar captcha nya.
LimantaraLimantara

Register

G bisa d gunakan sama sekali. Mau daftar aj buffering terus
Imsfina2023Imsfina2023

Apk gak jelas

Gak bisa daftar
parah banget aplikasinya
Dns.07Dns.07
See 196 more reviews

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User experience

🐞

Reported Bugs

15 issues

Captcha not appearing on login screen

Bug

Captcha loading infinitely without completing

Bug

Face recognition verification fails repeatedly

Bug

Camera access permission not available in iOS settings

Bug

OTP codes not being delivered via SMS

Bug

App crashes when entering email during registration

Bug

App freezes during face verification process

Bug

Login credentials rejected despite being correct

Bug

Healthcare facility change requests failing

Bug

App offline errors despite stable internet connection

Bug

Liveness detection not functioning properly

Bug

Registration process timing out

Bug

Data not syncing after updates

Bug

App inaccessible from outside Indonesia

Bug

Server connection timeout errors

Bug
✨

Requested Features

10 requests

Biometric authentication via fingerprint instead of face recognition

Feature

OTP delivery via WhatsApp as alternative to SMS

Feature

Ability to edit personal data without visiting office

Feature

Web-based alternative to mobile app

Feature

Support for international access outside Indonesia

Feature

English language support for foreign users

Feature

Improved camera permission handling on iOS

Feature

Better error messages and troubleshooting guidance

Feature

24/7 server availability without working hours restrictions

Feature

Faster server response times

Feature

FAQ

What does the Mobile JKN app do?

The Mobile JKN app provides easy access to information and services related to the National Health Insurance (JKN) program managed by BPJS Kesehatan. It allows participants to find details about their membership, check contribution payments, locate healthcare facilities, and register as new participants.

What are the key features of Mobile JKN?

Key features include viewing JKN program information, searching for participant data using various identifiers, finding nearby healthcare facilities on a map, checking contribution bills and Virtual Account details, registering new participants, and receiving bill notifications.

Is Mobile JKN free to use?

Yes, the application is free to download and use. There are no mentioned costs associated with accessing the information or utilizing the features provided within the app.

Who is the target audience for this app?

The app is designed for participants of the National Health Insurance program organized by BPJS Kesehatan in Indonesia. It aims to simplify access to program information and services for these individuals.

How can I get help or more information about BPJS Kesehatan?

For further assistance or information, you can contact the BPJS Kesehatan Information Service Center by calling 165. You can also visit their official website at https://www.bpjs-kesehatan.go.id or submit complaints through https://sipp.bpjs-kesehatan.go.id/sipp/.