Extremely Disappointing Customer ServiceI have been playing Mobile Legends since 2017 and my account was hacked 5 days ago. I received evidence showing an unauthorized login from Indonesia, while I am based in the United Kingdom. Shortly after the unauthorized access, my account was banned.I have attempted to recover my account multiple times and provided substantial proof of ownership, including screenshots, account details, and purchase records. Despite this, every recovery request has been automatically rejected with the same generic response stating that ownership could not be verified.I have also contacted support via email, only to receive automated replies directing me back to the in-game customer service, which then rejects my appeal again. I even created and used another account solely to try to recover my original account, yet every attempt has resulted in the same automated response with no meaningful review of my case.It is incredibly frustrating to lose access to an account that I have owned for years and to be unable to speak to a real person despite providing evidence that the account belongs to me. The lack of human support and the endless cycle of automated responses make the account recovery process feel unfair and ineffective.I expected better support for loyal players. At the very least, cases involving hacked accounts and evidence of unauthorized access should be reviewed by a real support agent rather than being repeatedly dismissed by automated systems.
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