Josie in tech support is Fantastic!!!
I can’t rave about how helpful Josie was while using this app. She is the reason I will keep using it. That and it has made billing easier for everyone I work with. Thank You Josie
Good needs work tho
Would be really cool to have the vin capture feature available on all cars. 70% of my cars have to be inputted manually or I photo the vin plate and copy then paste back into the app.
Great customer service
Mobile tech RX has made writing estimates hassle free and their customer support is more than satisfactory.
A good app gone bad
This app used to be the go to top tier app for mobile billing and estimates. Half the time it doesn’t work the way it’s supposed to. The other half of the time when it’s working most of the features you pay for are missing the info you need. Since they were purchased it’s gone down hill significantly. I’d go with any other service provider. This once just isn’t worth it anymore
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Gitchy
The app has a lot of glitches. It is a nice setup, but too many issues for the amount we need to pay for it. It will crash for no reason and you lose what you are doing.
Scam
Charged me $217 weeks after I canceled and deleted app. Do not recommend. Awful software for a ridiculous price.
Garbage
Won’t allow you to create account
Usually functional but needs attention
Long time PDR premium subscriber here. PDR is where this app got on the map, my experience is they are trying to expand their user base into other more common services for a broader user base and the PDR usefulness hasn’t improved but the price has gone up. Obviously today the system was down and that sucked but it happens. I’ll convey my issues as a PDR shop owner and my experiences through the years. Number one is a big one, R&I times is generic and it’s way past time for an update here. If it’s not addressed soon I will be discontinuing my subscription and moving to CCC. That’s the big issue and it hasn’t been addressed since around 2016 or earlier. My second gripe is this, I’ve only called customer service once when the service was down years ago. The service representative told me the reason they hadn’t had time to address the problem with the pdr estimating part of the app was because their team had been too busy with adding the additional services like detailing, wheel repair, touchup and other add ons. I get it, there’s a much broader user base in those fields, but this was a PDR app to begin with and I’ve eaten the price hikes for the same service through the years without any attention to the generic R&I times. It may not be a big deal to most but some jobs we write with the R&I listed are so far off of what’s actually required it costs me money on both ends. Paying techs for the additional R&I actually required, and not getting paid for those additional hours. Sure, I can manually count the time and send another supplement request, but it would be much more efficient if it worked similarly to CCC. After all that said, I don’t want to change the system I use, but I will review these aspects soon and I may be making a change if 200$ a month doesn’t afford me this basic service. I hope someone in charge reads this review and if these issues are addressed I will come back and change my rating to 5 stars. And I will take the time to edit this review and rave about the excellent service. All in all it’s usually a functional app but it’s not worth the premium I’m paying right now.
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Great app
I had an issue but it was resolved
Owner
Been with MTRX for a hand full of years . Priced right, great communication help and training. Most def recommend💯
Used to be way better
It’s so cool to put 9 cars into an estimate for the app to freeze and restart, delete all the work you’ve done so far! Hand written estimate would have been better 🤦🏼♂️
Terrible app
Unreal
Essential for Recon Pros
Made it easy to manage and increased efficiency. They are always improving it.
Unsatisfied long time customer
I’m a long time customer of this app and days ago I’d called with a question about the email verification feature. I then went into the app only to find that several estimating features I’ve had since day 1 when I’d signed up for this app in 2016 or 17 are now not available.
I’d been paying $30 thru all these years with the ability to write hail, price a dent, paint & body, detail, R&I and, ppf.
Someone at MTRX took it upon themselves to delete my ability to write paint & body, ppf, price a dent and ppf yet the price has jumped to $42 a month!!
I’ll be switching estimating apps .
Greed greed greed ruins most everything in life and now this once great app.
Just like every other business that gets bought out by a bigger business, the bean counters get greedy right away and the price goes up but the quality goes down . I’ve become quite dissatisfied with this app and will be looking for something better. The price has gone up significantly and now there’s less available features ???!!!!!
Don’t bother with this app it is now garbage .
I’d been paying $30 thru all these years with the ability to write hail, price a dent, paint & body, detail, R&I and, ppf.
Someone at MTRX took it upon themselves to delete my ability to write paint & body, ppf, price a dent and ppf yet the price has jumped to $42 a month!!
I’ll be switching estimating apps .
Greed greed greed ruins most everything in life and now this once great app.
Just like every other business that gets bought out by a bigger business, the bean counters get greedy right away and the price goes up but the quality goes down . I’ve become quite dissatisfied with this app and will be looking for something better. The price has gone up significantly and now there’s less available features ???!!!!!
Don’t bother with this app it is now garbage .
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A once great app has gone down hill fast
5 years ago this was the best app you could find for a pdr company. Now they’ve upped the cost and the features they charge for don’t even work. The comp pricing feature is missing tons of information and doesn’t even have the correct colors for vehicles that are 3 or 4 years old. I’ll be exploring other options unfortunately. What was once a great app that offered more than any other is now just unreliable features and poor customer service for about 40% more than it use to cost
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Amazing
This app is amazing, big shoutout to Laura for getting me familiar with app. Laura deserves a bonus ASAP.
Needs a whole refresh + a lot of things fixed
I have been using MTRX since 2016 and it has really not changed much since then, aside from the absurd price hike. Which I wouldn’t have even minded if they actually provided solid features and updates to the app. I still cannot create an invoice on the Mac App Store version, which is annoying because sometimes you just want to work on your computer you know? You can’t change a client once you’ve made an invoice you have to copy the vin and make a whole new invoice to make it the right client. There’s no short cut to modify a clients information on the estimate or invoice tab you have to go to the client tab and look them up. The search bar is useless you could put something like “Range Rover” and it won’t find anything, it doesn’t always find customers names or models of vehicles it’s just really unreliable. Also if you’re using this at your hail shop to do insurance work it’s not a direct alternative to CCC since it’s missing a lot of procedures and the parts section isn’t categorized correctly. The reports tab creates inaccurate reports. There’s honestly a ton of other little things that need to be fixed but this is all I have from memory. I use this for walk in estimates, organization and invoicing but seriously it could be so much better if the developers stopped being so lazy and actually added useful features.
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Response from developer
Hey, Renato. I'm so sorry to hear that you're having issues with the product. 😔 That's the last thing we want for our long-time users. I'm hoping your issue was resolved - can you let me know? 🤔 Send me an email at janna@mobiletechrx.com. Looking forward to hearing from you!
Bang for the buck
Great app. I can’t imagine how any other sorce for estimating supplementing PDR quotes could be any more practical and efficient. It’s the only choice for my industry as far as I’m concerned
Highly Recommend This App!
This app is PERFECT for managing my business, connecting with my clients, AND comes with amazing customer service. My rep, Laura, is super friendly and has done a great job helping me get started and helping me understand how to use this (already user friendly) app. Thank you Laura! If you are the slightest bit curious about this app, I highly recommend you give it a try!!
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Must Have
I just started using the app and it has already made a big difference.
