Not helpful for Info on your health insurance
Don’t bother with this app if you’re hoping to easily get information about benefits, Rx coverage, prior authorizations, etc. Health insurance companies aren’t forthcoming anyway about the coverage for which we pay so dearly, and this app will provide only the most basic information, such as how much you have remaining on your deductible. The rest is just smoke and mirrors, like the insurance companies themselves.
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Search Not Functioning
The find provider search function does not work at all. This is an important aspect of health insurance and should be fixed asap.
Too many things just don’t work
Cannot use the healthcare cost estimator or the pharmacy tools to see if meds are on formulary and costs. Very frustrating to be paying the expensive premium and not be able to use so called features to try and find out costs of services and meds.
Doesn’t work
It’s unfortunate that I can’t login from this app anymore. I can copy all my info from the desktop and it still tells me my info is wrong.
Poor Performance
The app is slow. When I see an alert that something needs my attention, nothing’s there. If there are thing for me to look at I don’t get a reminder. The reminders don’t clear so I am stuck looking at them. PCP search tool is useless as well. Even though my wife and I both have primary car providers the app doesn’t recognize them and keeps saying I need to choose one. This was supposed to cleared up when I called Moda and it was but the app reminder is still there. I don’t recommend using this app.
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