Phone only.
I hate that there is no desktop version of this app and it just shows that technology doesn’t always serve the needs of health care in a meaningful way. So I’ve got to hold a phone while I’m talking to someone and can’t use my Mac? Trying to find a way to prop my phone up and be comfortable is a deal breaker. It would be nice if I could sit in comfy chair with my laptop and use the camera, but no, I have to hold my phone. This is just ridiculous. Please make a desktop app or at least an iPad native app. The developers of this app are lazy.
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Aanon4real
Made me feel worse not better.
TlDR:
1)the program made me feel more anxious and overwhelmed than when I started.
2) the cost wasn’t transparent
3) the app itself has a terrible ux/ui
4) customer service is practically nonexistent
…..
My therapist was kind and supportive, but unfortunately the Meru Health program itself was a very disappointing experience.
The lessons and exercises felt extremely basic and generic. Much of the information was so fundamental that I honestly felt I could have gotten the same value from watching a few free YouTube videos. At the same time, the sheer number of exercises became overwhelming. While each individual activity was presented as relatively simple and short, completing everything required significantly more time, effort, and mental energy than the program suggested. Instead of reducing my stress, I ultimately felt much more overwhelmed and anxious than I did before starting the program.
At the beginning, the program also positioned itself around helping me achieve a specific goal. Mine was to reduce my anxiety and improve my sleep. By the time I was about two-thirds of the way through the program, I did not feel that I had gained any meaningful new tools or strategies to help me make progress in either area.
The app experience made things harder. The UI is frustrating and unintuitive, and scheduling time with my therapist was especially difficult. Appointments were often unavailable for around two weeks unless I wanted something like a 7 a.m. time slot. You can also only have one appointment scheduled at a time, which makes it impossible to plan ahead and maintain a consistent schedule.
My biggest concern, however, is the lack of transparency around cost. I enrolled through my insurance and was shown an estimated out-of-pocket cost, but it was not clear to me that this amount could be charged repeatedly throughout the program. I would not have enrolled had the total potential cost been communicated clearly.
For a program that is supposed to support mental health, the combination of basic content, an overwhelming workload, poor user experience, limited access to my therapist, lack of meaningful progress toward my stated goals, and unexpected costs ultimately created far more stress than support.
1)the program made me feel more anxious and overwhelmed than when I started.
2) the cost wasn’t transparent
3) the app itself has a terrible ux/ui
4) customer service is practically nonexistent
…..
My therapist was kind and supportive, but unfortunately the Meru Health program itself was a very disappointing experience.
The lessons and exercises felt extremely basic and generic. Much of the information was so fundamental that I honestly felt I could have gotten the same value from watching a few free YouTube videos. At the same time, the sheer number of exercises became overwhelming. While each individual activity was presented as relatively simple and short, completing everything required significantly more time, effort, and mental energy than the program suggested. Instead of reducing my stress, I ultimately felt much more overwhelmed and anxious than I did before starting the program.
At the beginning, the program also positioned itself around helping me achieve a specific goal. Mine was to reduce my anxiety and improve my sleep. By the time I was about two-thirds of the way through the program, I did not feel that I had gained any meaningful new tools or strategies to help me make progress in either area.
The app experience made things harder. The UI is frustrating and unintuitive, and scheduling time with my therapist was especially difficult. Appointments were often unavailable for around two weeks unless I wanted something like a 7 a.m. time slot. You can also only have one appointment scheduled at a time, which makes it impossible to plan ahead and maintain a consistent schedule.
My biggest concern, however, is the lack of transparency around cost. I enrolled through my insurance and was shown an estimated out-of-pocket cost, but it was not clear to me that this amount could be charged repeatedly throughout the program. I would not have enrolled had the total potential cost been communicated clearly.
For a program that is supposed to support mental health, the combination of basic content, an overwhelming workload, poor user experience, limited access to my therapist, lack of meaningful progress toward my stated goals, and unexpected costs ultimately created far more stress than support.
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Vvanni-nessi
Money on top of money
Meru Health was listed as a park under my CIGNA healthcare website so I thought that it would be discounted or complementary instead although I already pay an insane deductible and a high monthly cost I wanted to charge over 200 to have an intake and then over 300 per month. This is all on top of my already overpriced healthcare.
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Jjmctag
Best app ever!!!
I was referred through my pcp’s office and it was the best thing they could’ve ever done for me! Better than any prescription! It gives you tools and techniques, things we may have not otherwise done on our own to help manage what we can do to help ourselves! This is huge for me! I started a few weeks ago and I can honestly say I feel more progress with this app than the other therapy modalities I have tried. Bela, my coach, is amazing! She listens, she is kind, she is very knowledgeable! All in all give this app a chance. It is worth the time you will spend on it. Best holistic approach to caring for my health that the doctors ever offered.
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TThankful4always
Not helpful and dumbed down if you already have basic knowledge of these concepts
Unfortunately, I found the app and support too basic and general for my needs. The assessments were also superficial, giving one a false sense of progress or improvement. The quizzes after each video were superficial progress b no markers that offered no reflection, but rather check box. In fact, I rarely ever watched the videos and still sneered every question correctly because I’ve already learned these concepts through other work or they were obvious. The coach/therapist didn’t really care about my specific needs or reasons for being on the app and was more concerned with me checking the box by watching irrelevant videos to my needs and completing the superficial self assessment
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Bbundle_a
