Great service until it wasn’t
It’s a great service until you want to leave then you get snarky customer support people taking zero responsibility for the hoops you need to jump through. It’s really pulled the whole experience down for me.
The response to my rating actually made this worse. No sincerity and no responsibility, ok I guess you don’t need my custom again. Great plan guys 👏👏👏 good luck
The response to my rating actually made this worse. No sincerity and no responsibility, ok I guess you don’t need my custom again. Great plan guys 👏👏👏 good luck
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Response from developer
Hi there, We're happy you enjoyed being part of our round and we're truly sorry to hear you had difficulty cancelling. We'd love to review your experience if you could reach out to customersuccess@themodernmilkman.co.uk
Poor on every level
I signed up after a canvasser knocked at the door with the promise of fantastic service and a great range of products. After signing up, we found out there was no bacon or sausages to buy and everything was overpriced.
First order came and it was okay. The second order had a missing item which I then had to raise a case I requested a refund but received credit in the app instead, which was less than how much was owed. And then emailed customer services to receive the remaining amount plus have it returned to my bank account. They did not reply.
At this point, I just decided to use the credit that was refunded to me by buying some of their cinnamon Cruffins. The quality of these were disappointing, especially after being told that the bakery items were made fresh.
I then closed my account.
First order came and it was okay. The second order had a missing item which I then had to raise a case I requested a refund but received credit in the app instead, which was less than how much was owed. And then emailed customer services to receive the remaining amount plus have it returned to my bank account. They did not reply.
At this point, I just decided to use the credit that was refunded to me by buying some of their cinnamon Cruffins. The quality of these were disappointing, especially after being told that the bakery items were made fresh.
I then closed my account.
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Can’t find address
I mean… if you say you service the area but can’t find my address. What is the point?
Can’t contact
My phone number is accepted but I do not get a response to password reminder in my email.
Not Great. Dodgy service mostly complicated to trick you into paying for stuff.
Ive seen that its a common issue that people have a scheduled delivery upon first order (in my case 26th of August) and that order never arrived. They also hve scheduled an upcoming subscription charge for me which clearly states I have not signed up for the membership. They make it certainly very hard for you to cancel anything. Making you contact support that eagerly offer u discounts to refrain from cancelling. Im disappointed as I thought the website was genuine.
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