I was taken advantage of by door canvassers as someone battling cancer.
I was signed up to modern milkman today after the door canvassers approached my house. I thought it was a good idea and was willing to give it a go as I’ve always thought it’s better to support local. I mentioned living with family and being unsure if they’d be interested or not to which the door canvassers said they’d come back later once I had chance to discuss.
They came back to my house at around half 7 and now I know why. I explained my parents weren’t interested and it would just be me. I repeatedly mentioned to the canvassers that I’m not looking to sign up for anything but I would be willing to give a one time order a go. I downloaded the app and added items to my order as a one time order, only to find out when I’ve handed the canvassers my phone to add the 20% discount code and get the reciept number, they’ve signed me up to a repeat order on subscription. Something I SPECIFICALLY said I DID NOT want. While chatting away to the door canvassers I explained I wasn’t very well at the moment as I’m battling stage 2 blood cancer, so not only have they signed me up for something I did NOT agree too, they also knew my circumstances and now I feel they have taken advantage of me big time. Because not only did they change my order from a one time order to a repeat order, they also in the process got my order wrong.
I ordered the strawberry and chocolate milkshake and the Sicilian Lemonade, well when they’ve decided to modify my order for me and put me on a subscription I DID NOT consent too, they changed the Sicilian lemonade to a white chocolate milkshake. Clearly they couldn’t remember what I’d added to my order and knew they were doing me over so didn’t ask. I went straight to the help centre once I realised what they had done as again I did NOT consent to being signed up to a subscription and I do NOT consent to a rolling subscription or repeat orders, only to find out the help centre shut at 19:30hrs. I now have to wait until the morning where I will be cancelling my subscription and I will be deleting my account too. It’s absolutely disgusting the door canvassers would do this to someone with cancer who explicitly, and multiple times told them they wanted a ONE TIME ORDER and did NOT want to sign up for anything. I would’ve been willing to try the products, but now I just feel taken advantage of, and scammed. If I couldn’t get the discount without being signed up to repeat orders, this should have been explained to me and I’d have shut my door. I have been intentionally lied to and decided by the young men who came to my door.
They came back to my house at around half 7 and now I know why. I explained my parents weren’t interested and it would just be me. I repeatedly mentioned to the canvassers that I’m not looking to sign up for anything but I would be willing to give a one time order a go. I downloaded the app and added items to my order as a one time order, only to find out when I’ve handed the canvassers my phone to add the 20% discount code and get the reciept number, they’ve signed me up to a repeat order on subscription. Something I SPECIFICALLY said I DID NOT want. While chatting away to the door canvassers I explained I wasn’t very well at the moment as I’m battling stage 2 blood cancer, so not only have they signed me up for something I did NOT agree too, they also knew my circumstances and now I feel they have taken advantage of me big time. Because not only did they change my order from a one time order to a repeat order, they also in the process got my order wrong.
I ordered the strawberry and chocolate milkshake and the Sicilian Lemonade, well when they’ve decided to modify my order for me and put me on a subscription I DID NOT consent too, they changed the Sicilian lemonade to a white chocolate milkshake. Clearly they couldn’t remember what I’d added to my order and knew they were doing me over so didn’t ask. I went straight to the help centre once I realised what they had done as again I did NOT consent to being signed up to a subscription and I do NOT consent to a rolling subscription or repeat orders, only to find out the help centre shut at 19:30hrs. I now have to wait until the morning where I will be cancelling my subscription and I will be deleting my account too. It’s absolutely disgusting the door canvassers would do this to someone with cancer who explicitly, and multiple times told them they wanted a ONE TIME ORDER and did NOT want to sign up for anything. I would’ve been willing to try the products, but now I just feel taken advantage of, and scammed. If I couldn’t get the discount without being signed up to repeat orders, this should have been explained to me and I’d have shut my door. I have been intentionally lied to and decided by the young men who came to my door.
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Canvassers
I cancelled soon after the canvasser left as he failed to mention the membership fee. The service would be too expensive for me for a few pints of milk. Also, The MM do not bother to reply to your emails. I won’t be using them again.
Renewed to 5 *
Signed up from door canvasser, waited until Saturday when first order was meant to arrive, never arrived - now feel tricked into giving my money for the subscription service too
Follow up: Had a call from Linda Walker in the team and we spoke over the experience of the door canvass, back on the round now and at a much more reasonable explanation of the product and how it works. 5/5 for the customer service provided by Linda.
Follow up: Had a call from Linda Walker in the team and we spoke over the experience of the door canvass, back on the round now and at a much more reasonable explanation of the product and how it works. 5/5 for the customer service provided by Linda.
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Shocking service
Stopped my order for the 2nd time due their system randomly cancelling my orders and having no milk delivered when expected.
Wrong Delivery - 80% of the time
After a year of using with 2 deliveries a week. They got less than 10 of those 104 deliveries correct. Regularly sending eggs instead of milk. They’re a disaster. Go somewhere else.
