Great service until it wasn’t
It’s a great service until you want to leave then you get snarky customer support people taking zero responsibility for the hoops you need to jump through. It’s really pulled the whole experience down for me.
The response to my rating actually made this worse. No sincerity and no responsibility, ok I guess you don’t need my custom again. Great plan guys 👏👏👏 good luck
The response to my rating actually made this worse. No sincerity and no responsibility, ok I guess you don’t need my custom again. Great plan guys 👏👏👏 good luck
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Response from developer
Hi there, We're happy you enjoyed being part of our round and we're truly sorry to hear you had difficulty cancelling. We'd love to review your experience if you could reach out to customersuccess@themodernmilkman.co.uk
Poor on every level
I signed up after a canvasser knocked at the door with the promise of fantastic service and a great range of products. After signing up, we found out there was no bacon or sausages to buy and everything was overpriced.
First order came and it was okay. The second order had a missing item which I then had to raise a case I requested a refund but received credit in the app instead, which was less than how much was owed. And then emailed customer services to receive the remaining amount plus have it returned to my bank account. They did not reply.
At this point, I just decided to use the credit that was refunded to me by buying some of their cinnamon Cruffins. The quality of these were disappointing, especially after being told that the bakery items were made fresh.
I then closed my account.
First order came and it was okay. The second order had a missing item which I then had to raise a case I requested a refund but received credit in the app instead, which was less than how much was owed. And then emailed customer services to receive the remaining amount plus have it returned to my bank account. They did not reply.
At this point, I just decided to use the credit that was refunded to me by buying some of their cinnamon Cruffins. The quality of these were disappointing, especially after being told that the bakery items were made fresh.
I then closed my account.
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Can’t find address
I mean… if you say you service the area but can’t find my address. What is the point?
Can’t contact
My phone number is accepted but I do not get a response to password reminder in my email.
Not Great. Dodgy service mostly complicated to trick you into paying for stuff.
Ive seen that its a common issue that people have a scheduled delivery upon first order (in my case 26th of August) and that order never arrived. They also hve scheduled an upcoming subscription charge for me which clearly states I have not signed up for the membership. They make it certainly very hard for you to cancel anything. Making you contact support that eagerly offer u discounts to refrain from cancelling. Im disappointed as I thought the website was genuine.
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Shockingly bad service
Constant missed deliveries, terrible customer service trying to wiggle their way out of refunding me. They seemed to think it was acceptable that they’d charged me £25.69 for two pints of milk successfully delivered. Total joke, stay clear
Not delivered
3rd delivery in a row that hasn’t turned up. Customer Services are excellent at returning my money but the milkman isn’t leaving proof of delivery. Waiting to see what they say this time. Will delete my account when I get my money back.
Bad quality
Most of stuff you can get it in super markets for cheaper price, and my milk and salmon received warm condition
Nice idea but expensive
2 people arrived at my door on my children’s bedtime and sold this to me. Told me there was free delivery for the first month…. I’m all for saving plastic but this is expensive but thought I’d give it a go to save waste and pay the farmers more. Signed up and paid for the milk, checked my bank account and had been charged for a monthly subscription separately as well. So it’s cost me over £16 for 8 pints of milk. Absolute con. I’ve emailed to cancel the milk deliveries. I’ve cancelled my subscription today and had an email to say it’s been renewed.
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Response from developer
Hi there, Thanks so much for taking the time to share this feedback, and for giving us a try! We'd really like to take a look into your experience and look for ways to improve for future. Please pop us a message at customerservice@themodernmilkman.co.uk, and the team will be on hand to take some details. Thanks, Char
I was taken advantage of by door canvassers as someone battling cancer.
I was signed up to modern milkman today after the door canvassers approached my house. I thought it was a good idea and was willing to give it a go as I’ve always thought it’s better to support local. I mentioned living with family and being unsure if they’d be interested or not to which the door canvassers said they’d come back later once I had chance to discuss.
They came back to my house at around half 7 and now I know why. I explained my parents weren’t interested and it would just be me. I repeatedly mentioned to the canvassers that I’m not looking to sign up for anything but I would be willing to give a one time order a go. I downloaded the app and added items to my order as a one time order, only to find out when I’ve handed the canvassers my phone to add the 20% discount code and get the reciept number, they’ve signed me up to a repeat order on subscription. Something I SPECIFICALLY said I DID NOT want. While chatting away to the door canvassers I explained I wasn’t very well at the moment as I’m battling stage 2 blood cancer, so not only have they signed me up for something I did NOT agree too, they also knew my circumstances and now I feel they have taken advantage of me big time. Because not only did they change my order from a one time order to a repeat order, they also in the process got my order wrong.
I ordered the strawberry and chocolate milkshake and the Sicilian Lemonade, well when they’ve decided to modify my order for me and put me on a subscription I DID NOT consent too, they changed the Sicilian lemonade to a white chocolate milkshake. Clearly they couldn’t remember what I’d added to my order and knew they were doing me over so didn’t ask. I went straight to the help centre once I realised what they had done as again I did NOT consent to being signed up to a subscription and I do NOT consent to a rolling subscription or repeat orders, only to find out the help centre shut at 19:30hrs. I now have to wait until the morning where I will be cancelling my subscription and I will be deleting my account too. It’s absolutely disgusting the door canvassers would do this to someone with cancer who explicitly, and multiple times told them they wanted a ONE TIME ORDER and did NOT want to sign up for anything. I would’ve been willing to try the products, but now I just feel taken advantage of, and scammed. If I couldn’t get the discount without being signed up to repeat orders, this should have been explained to me and I’d have shut my door. I have been intentionally lied to and decided by the young men who came to my door.
They came back to my house at around half 7 and now I know why. I explained my parents weren’t interested and it would just be me. I repeatedly mentioned to the canvassers that I’m not looking to sign up for anything but I would be willing to give a one time order a go. I downloaded the app and added items to my order as a one time order, only to find out when I’ve handed the canvassers my phone to add the 20% discount code and get the reciept number, they’ve signed me up to a repeat order on subscription. Something I SPECIFICALLY said I DID NOT want. While chatting away to the door canvassers I explained I wasn’t very well at the moment as I’m battling stage 2 blood cancer, so not only have they signed me up for something I did NOT agree too, they also knew my circumstances and now I feel they have taken advantage of me big time. Because not only did they change my order from a one time order to a repeat order, they also in the process got my order wrong.
I ordered the strawberry and chocolate milkshake and the Sicilian Lemonade, well when they’ve decided to modify my order for me and put me on a subscription I DID NOT consent too, they changed the Sicilian lemonade to a white chocolate milkshake. Clearly they couldn’t remember what I’d added to my order and knew they were doing me over so didn’t ask. I went straight to the help centre once I realised what they had done as again I did NOT consent to being signed up to a subscription and I do NOT consent to a rolling subscription or repeat orders, only to find out the help centre shut at 19:30hrs. I now have to wait until the morning where I will be cancelling my subscription and I will be deleting my account too. It’s absolutely disgusting the door canvassers would do this to someone with cancer who explicitly, and multiple times told them they wanted a ONE TIME ORDER and did NOT want to sign up for anything. I would’ve been willing to try the products, but now I just feel taken advantage of, and scammed. If I couldn’t get the discount without being signed up to repeat orders, this should have been explained to me and I’d have shut my door. I have been intentionally lied to and decided by the young men who came to my door.
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Canvassers
I cancelled soon after the canvasser left as he failed to mention the membership fee. The service would be too expensive for me for a few pints of milk. Also, The MM do not bother to reply to your emails. I won’t be using them again.
Renewed to 5 *
Signed up from door canvasser, waited until Saturday when first order was meant to arrive, never arrived - now feel tricked into giving my money for the subscription service too
Follow up: Had a call from Linda Walker in the team and we spoke over the experience of the door canvass, back on the round now and at a much more reasonable explanation of the product and how it works. 5/5 for the customer service provided by Linda.
Follow up: Had a call from Linda Walker in the team and we spoke over the experience of the door canvass, back on the round now and at a much more reasonable explanation of the product and how it works. 5/5 for the customer service provided by Linda.
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Response from developer
Hi there, Thank you for taking the time to share your experience 😊 I’m sorry to hear about the initial confusion and missed first delivery after signing up. I’m really pleased to hear that Linda was able to speak with you, clarify how everything works, and get things back on track. It’s great to know you’re now up and running and happy with the support you received. We really appreciate your feedback.
Shocking service
Stopped my order for the 2nd time due their system randomly cancelling my orders and having no milk delivered when expected.
Wrong Delivery - 80% of the time
After a year of using with 2 deliveries a week. They got less than 10 of those 104 deliveries correct. Regularly sending eggs instead of milk. They’re a disaster. Go somewhere else.
Underwhelmed
Great idea unfortunately the delivery of the service does not translate into actual action.
The app is broken
Literally i cant change my address at all
I have an old account from when i used the service in uni
I have not used that address for years. For some reason the app doesnt let me order immediately to my new address and it keeps logging me out when i try to change it? So then it keeps reverting back to that old address and I can't at all place an order cuz it will go to the wrong place. 🤠
Also why do i need to set a move in date?? This is so odd. I literally already live at the new place but it's asking me to set a move-in date at least 1 day from now?? Such a weird function.
It'd be fine if it didnt keep logging me out but oh well lmao 🤷
I have an old account from when i used the service in uni
I have not used that address for years. For some reason the app doesnt let me order immediately to my new address and it keeps logging me out when i try to change it? So then it keeps reverting back to that old address and I can't at all place an order cuz it will go to the wrong place. 🤠
Also why do i need to set a move in date?? This is so odd. I literally already live at the new place but it's asking me to set a move-in date at least 1 day from now?? Such a weird function.
It'd be fine if it didnt keep logging me out but oh well lmao 🤷
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Stay Away!!!
So i got this offer on post so i said ok ill try but since day one it wasn’t good the eggs come broken, cracked, bread is dry last 1/2 days and its rock hard. Customer service below 0 so total scam. Now the eggs are old they all float dont sink. Ingot 4/5 times rotten eggs also. Obviously cancelled now and will not ever recomend to anyone.
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Spam
Don ever give this company your email. They will spam you non stop even after clicking their unsubscribe link.
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Good milk apps kinda trash
Fix bugs plz
Fix bugs plz
Amazing!
Best customer service from any company. Super friendly and delicious products. First review I’ve ever done so you know I’m happy aha. Honestly try it it’s amazing!
Response from developer
Hi there, This has absolutely made our day 😊 Thank you so much for taking the time to leave your very first review, that really means a lot to us 💚 We’re so glad you’ve had such a great experience with our customer service and are enjoying the delicious products 🥛✨ Thanks again for the recommendation, we really appreciate your support!
