I was taken advantage of by door canvassers as someone battling cancer.
I was signed up to modern milkman today after the door canvassers approached my house. I thought it was a good idea and was willing to give it a go as I’ve always thought it’s better to support local. I mentioned living with family and being unsure if they’d be interested or not to which the door canvassers said they’d come back later once I had chance to discuss.
They came back to my house at around half 7 and now I know why. I explained my parents weren’t interested and it would just be me. I repeatedly mentioned to the canvassers that I’m not looking to sign up for anything but I would be willing to give a one time order a go. I downloaded the app and added items to my order as a one time order, only to find out when I’ve handed the canvassers my phone to add the 20% discount code and get the reciept number, they’ve signed me up to a repeat order on subscription. Something I SPECIFICALLY said I DID NOT want. While chatting away to the door canvassers I explained I wasn’t very well at the moment as I’m battling stage 2 blood cancer, so not only have they signed me up for something I did NOT agree too, they also knew my circumstances and now I feel they have taken advantage of me big time. Because not only did they change my order from a one time order to a repeat order, they also in the process got my order wrong.
I ordered the strawberry and chocolate milkshake and the Sicilian Lemonade, well when they’ve decided to modify my order for me and put me on a subscription I DID NOT consent too, they changed the Sicilian lemonade to a white chocolate milkshake. Clearly they couldn’t remember what I’d added to my order and knew they were doing me over so didn’t ask. I went straight to the help centre once I realised what they had done as again I did NOT consent to being signed up to a subscription and I do NOT consent to a rolling subscription or repeat orders, only to find out the help centre shut at 19:30hrs. I now have to wait until the morning where I will be cancelling my subscription and I will be deleting my account too. It’s absolutely disgusting the door canvassers would do this to someone with cancer who explicitly, and multiple times told them they wanted a ONE TIME ORDER and did NOT want to sign up for anything. I would’ve been willing to try the products, but now I just feel taken advantage of, and scammed. If I couldn’t get the discount without being signed up to repeat orders, this should have been explained to me and I’d have shut my door. I have been intentionally lied to and decided by the young men who came to my door.
They came back to my house at around half 7 and now I know why. I explained my parents weren’t interested and it would just be me. I repeatedly mentioned to the canvassers that I’m not looking to sign up for anything but I would be willing to give a one time order a go. I downloaded the app and added items to my order as a one time order, only to find out when I’ve handed the canvassers my phone to add the 20% discount code and get the reciept number, they’ve signed me up to a repeat order on subscription. Something I SPECIFICALLY said I DID NOT want. While chatting away to the door canvassers I explained I wasn’t very well at the moment as I’m battling stage 2 blood cancer, so not only have they signed me up for something I did NOT agree too, they also knew my circumstances and now I feel they have taken advantage of me big time. Because not only did they change my order from a one time order to a repeat order, they also in the process got my order wrong.
I ordered the strawberry and chocolate milkshake and the Sicilian Lemonade, well when they’ve decided to modify my order for me and put me on a subscription I DID NOT consent too, they changed the Sicilian lemonade to a white chocolate milkshake. Clearly they couldn’t remember what I’d added to my order and knew they were doing me over so didn’t ask. I went straight to the help centre once I realised what they had done as again I did NOT consent to being signed up to a subscription and I do NOT consent to a rolling subscription or repeat orders, only to find out the help centre shut at 19:30hrs. I now have to wait until the morning where I will be cancelling my subscription and I will be deleting my account too. It’s absolutely disgusting the door canvassers would do this to someone with cancer who explicitly, and multiple times told them they wanted a ONE TIME ORDER and did NOT want to sign up for anything. I would’ve been willing to try the products, but now I just feel taken advantage of, and scammed. If I couldn’t get the discount without being signed up to repeat orders, this should have been explained to me and I’d have shut my door. I have been intentionally lied to and decided by the young men who came to my door.
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Canvassers
I cancelled soon after the canvasser left as he failed to mention the membership fee. The service would be too expensive for me for a few pints of milk. Also, The MM do not bother to reply to your emails. I won’t be using them again.
Renewed to 5 *
Signed up from door canvasser, waited until Saturday when first order was meant to arrive, never arrived - now feel tricked into giving my money for the subscription service too
Follow up: Had a call from Linda Walker in the team and we spoke over the experience of the door canvass, back on the round now and at a much more reasonable explanation of the product and how it works. 5/5 for the customer service provided by Linda.
Follow up: Had a call from Linda Walker in the team and we spoke over the experience of the door canvass, back on the round now and at a much more reasonable explanation of the product and how it works. 5/5 for the customer service provided by Linda.
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Shocking service
Stopped my order for the 2nd time due their system randomly cancelling my orders and having no milk delivered when expected.
Wrong Delivery - 80% of the time
After a year of using with 2 deliveries a week. They got less than 10 of those 104 deliveries correct. Regularly sending eggs instead of milk. They’re a disaster. Go somewhere else.
Underwhelmed
Great idea unfortunately the delivery of the service does not translate into actual action.
The app is broken
Literally i cant change my address at all
I have an old account from when i used the service in uni
I have not used that address for years. For some reason the app doesnt let me order immediately to my new address and it keeps logging me out when i try to change it? So then it keeps reverting back to that old address and I can't at all place an order cuz it will go to the wrong place. 🤠
Also why do i need to set a move in date?? This is so odd. I literally already live at the new place but it's asking me to set a move-in date at least 1 day from now?? Such a weird function.
It'd be fine if it didnt keep logging me out but oh well lmao 🤷
I have an old account from when i used the service in uni
I have not used that address for years. For some reason the app doesnt let me order immediately to my new address and it keeps logging me out when i try to change it? So then it keeps reverting back to that old address and I can't at all place an order cuz it will go to the wrong place. 🤠
Also why do i need to set a move in date?? This is so odd. I literally already live at the new place but it's asking me to set a move-in date at least 1 day from now?? Such a weird function.
It'd be fine if it didnt keep logging me out but oh well lmao 🤷
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Stay Away!!!
So i got this offer on post so i said ok ill try but since day one it wasn’t good the eggs come broken, cracked, bread is dry last 1/2 days and its rock hard. Customer service below 0 so total scam. Now the eggs are old they all float dont sink. Ingot 4/5 times rotten eggs also. Obviously cancelled now and will not ever recomend to anyone.
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Spam
Don ever give this company your email. They will spam you non stop even after clicking their unsubscribe link.
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Good milk apps kinda trash
Fix bugs plz
Fix bugs plz
Amazing!
Best customer service from any company. Super friendly and delicious products. First review I’ve ever done so you know I’m happy aha. Honestly try it it’s amazing!
Lovely products!
We are retired and need some help with essentials. We loved the range of milk and butter, and were delighted of the quality of the fresh produce. It’s great that you only have to commit to a few products a week, but can add on extras the night before if you’re running low on things like butter or eggs. Or if you’re like us, why not add on some chocolate or treats, too!
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Andry ****
I love it, easy, fast and delicious ❤️😋
Crashes
First time user, not been able to order anything due to the app crashing constantly,
Tried resetting and re downloading the app but unfortunately no luck.
Tried resetting and re downloading the app but unfortunately no luck.
Farm
Love everything It tastes so much better than supermarket stuff
Order Wrong Ever Other Week
Do not use Modern Milkman. There are better milkmen available. They will get your order wrong every other week and they can’t resolve it there and then. Have a Google and read some actual reviews. You’ll see it happens constantly to many customers.
worth a try
this app is wonderful! i love their iced coffee milkshakes, they taste absolutely delicious. i’ve used modern milkman for two years and haven’t had any issues aside from getting the wrong item twice. when i raised this with them i received a refund both times which i can’t complain about, mistakes do happen and it’s not often. if they ever stop making the iced coffee shakes i’ll be so disappointed
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Great delivery service
Love getting milk in glass bottles again and less plastics. Lots of products delivered straight to the door. Great Service, would recommend.
App incredibly poor
Literally cannot checkout. Keep tapping checkout and it scans Face ID, then nothing happens. Incredibly disappointing as I was excited for this service. Tried the website and numerous buttons don’t work there either on mobile. What is the point if you literally cannot actually use the online system? Poor
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Do not recommend
The milk person never collects my bottles so I am considering cancelling my subscription’s because
The milk person can’t be bothered to pick up my bottles
I have got 10 bottles outside of my front door and 7 bottles in my kitchen
It is unacceptable
The milk person can’t be bothered to pick up my bottles
I have got 10 bottles outside of my front door and 7 bottles in my kitchen
It is unacceptable
