11 years on EMA
Love this EMR and the continued push for improvement by the Mod Med team. Still believe it’s the best option for ophthalmology on the market.
Office Flow nightmare!
The new office flow update and layout have been a major inconvenience. Patients are no longer automatically linked to their providers unless the visit for that day is linked or created. In a practice with multiple providers, this means you have to manually review the entire schedule and locate your patients to ensure that the filters function correctly and display under the appropriate providers. This is a significant oversight by the developers. Please revert to the old layout and functionality of the office flow.
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Call button?
Call button doesn’t always pop up. Also doesn’t make an alert sound. Call button should have an audible signal not just a visual signal. Also the ability to separate office locations for call button. I.e. if I’m in location an and location b sends a call button to a group only those in location b should get the alert not everyone in location a&b.
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Expect an 8% Rate Increase Every Year
My derm practice has been with ModMed for 10 years. The support has deteriorated tremendously during that time. Tickets for issues we’ve had have languished for months without resolution. And, yep, they want their 8% annual increase with no ability to lock in a rate. My partners and I wish we’d stuck with pen and paper. Even with the penalties we’d incur for MIPS, we’d still be far ahead financially with the ability to see more patients and less the tremendous cost of this EHR.
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Poor service, poor communication, poor teaching on site.
Modmed has poor communication with your practice once they sign you on for a year and get your money. They lack technical support that has knowledge of your practice. Many times with technical assist it takes over 24 hours to get back to you on your question (problem) and then are told “we will get back to you”because they can not answer the question. We get multiple answers, with only one being correct, on multiple problems. The best session we had was with a doctor who is practicing, and we had to schedule weeks in advance and were given 30 min because he was busy.
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