New Update is very buggy
Bug
Response from developer
Bonjour, Nous sommes désolés pour la mauvaise expérience que vous avez rencontrée. Nous souhaitons vous aider à résoudre ce problème rapidement. Vous pouvez nous transmettre plus de détails directement via "Moi → Aide & Retour" dans l'application, cela nous aidera à identifier précisément la cause du problème.
No picture in background
Response from developer
Thank you for taking the time to share your feedback, and for the kind words about the B04! Background camera connectivity with phone lock is a feature we're actively developing and hope to bring to you as soon as possible. Thanks again for your patience and support. The Momcozy Customer Service Team wishes you all the best!
Terrible update!
Never Loads
Akku Verbrauch
Response from developer
Hallo, wir entschuldigen uns aufrichtig für die schlechte Erfahrung! Wir haben das Problem bereits identifiziert und behoben – das entsprechende Update wird voraussichtlich nächste Woche veröffentlicht. Bitte aktualisieren Sie die App dann einfach auf die neueste Version. Sollten nach dem Update weiterhin Probleme auftreten, erreichen Sie uns jederzeit über „Ich" → „Hilfe & Feedback" in der App. Vielen Dank für Ihre Geduld und Ihr Verständnis – Ihr Momcozy Kundenservice-Team wünscht Ihnen alles Gute!
Constant errors and issues
Tech support isn’t helpful
Also, I received my pump through insurance via Babylist and it isn’t working properly and I just started using it for the first time last week. Momcozy isn’t giving the cozy vibes I was hoping for.
Response from developer
Hello, we're very sorry that this experience didn't meet your expectations. We take the issue you raised seriously and would like to learn more about the specifics so we can help resolve it. Please contact us through in-app Me → Help & Feedback or email support@momcozy.com, and include your relevant account information so we can look into this and follow up as quickly as possible. To protect your information, please do not share any account details or personal information in public reviews or other public channels. Thank you for your feedback and understanding.
Terrible update
Glitch
Constantly crashes.
Invasive questions
Response from developer
Hi there, we apologize for the inconvenience. The sign-in questions are intended to help us provide more comprehensive parenting services, and we take your privacy seriously. We hear you, and in an upcoming update these questions will no longer be required. If you have any concerns or further feedback in the meantime, please reach us through the in-app "Help & Feedback," and we'll be glad to assist you. If our future updates address your concerns, we'd be grateful if you'd consider revisiting your rating. Thank you for your patience and understanding.
Update
Bug
Response from developer
Bonjour ! Nous sommes sincèrement désolés pour la gêne occasionnée et comprenons votre déception concernant les problèmes rencontrés avec l'interface de la caméra depuis la dernière mise à jour. Afin de mieux identifier la cause du problème et de pouvoir vous aider au plus vite, nous vous invitons à nous contacter via Moi → Aide & Retour dans l'application en nous indiquant votre modèle d'appareil, la version de l'application et, si possible, des captures d'écran ou une vidéo du problème. Nous analyserons ces informations et ferons de notre mieux pour vous apporter une solution dans les plus brefs délais. Merci pour votre patience et votre retour. Vos commentaires nous aideront à améliorer l'expérience utilisateur sur l'application Momcozy.
Intrusive Onboarding
Update problem
Response from developer
Thank you for your feedback, and we're sorry for the frustration this has caused. We've heard your feedback about being unable to edit the pumping duration, and this improvement will be included in an upcoming app update. Regarding the issue where the duration sometimes shows 0.0, we'd like to investigate further. Please contact us through Me > Help & Feedback in the Momcozy app and share your device model, phone model, app version, and, if possible, a screenshot or screen recording of the issue. This information will help us identify the cause and resolve it as quickly as possible. Thank you for helping us improve the Momcozy app!
Terrible software
Also, every time I login, they are trying to sell me something. It’s not what I want to be dealing with during sleepless nights with my newborn.
Waste of time
Keeps glitching, saying the certificate of this server is invalid and then freezer. Super buggy and glitchy. Don’t bother downloading. If purchased for the apps just get another breast pump.
App doesn’t work
“The certificate for this server is invalid. You might be connecting to a server that is pretending to be app-api.mcozycloud.com which could put your confidential information at risk”.
Have tried multiple iPhones, restarting iPhone, deleting app. All iOS software up to date.
Very disappointed - will be returning the pump.
