Monterra Credit Union User Reviews

Customer Experience

Positive experience76.3% of reviews
Neutral5.9% of reviews
Negative experience17.8% of reviews

~ Based on 118 written reviews from the US App Store.

What users say

Is Monterra Credit Union Safe?

Monterra Credit Union appears safe based on user ratings. AppsHunter Safety Score for Monterra Credit Union is 97/100.

This assessment is based on 16,786 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.6% of ratings point to a safe experience
1.5% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 16,293 App Store ratings for Monterra Credit Union.

Is Monterra Credit Union Legit?

Monterra Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for Monterra Credit Union is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Lo amo

Es una app buenisima

Customer service

Awesome!!!

Financial services

Iโ€™ve been really happy using this bankโ€™s app. Itโ€™s simple to use, everything is easy to find, and it makes managing my money quick and convenient. I check my balance, review transactions, and handle what I need without any hassle. Itโ€™s been reliable and saves me time, which I really appreciate. Overall, Iโ€™m very satisfied with the app and the service.
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Credit Union

The SMCU has great services ever expanding to meet the needs of the customers. It is a great asset to the people of San Mateo county having started as an employee credit union.

Since 16

Never lost any confidence in this Union.

Best Banker at Monterra Credit Union

Mike Bueno, thank you for your great service. Michael consistently interacts in a respectful and professional manner. His commitment to providing quality service and his strong work ethic reflect positively on the organization as a whole.

๐Ÿ‘

Buen banco y ademรกs el personal muy amable๐Ÿ˜

Website

Very easy to navigate to accounts and do transactions.

GOAT

Best financial institute everllll

Trusted Security

This is a great Credit Union. Security is most important to me.

The name change is terrible.

There was NO reason to change the name to Monterra credit Union.
The original name was The San Mateo Employees Credit Union. This name represents all those hard working individuals in San Mateo County. Then it was shortened to San Mateo Credit Union. Understandable. BUT whomever decided the name Monterra CU , so does that mean this bank is in Monterra , California?
The original name shows history and class. Even the abbreviated name was good. I hope the suckass who came up with this name feels real good. Iโ€™d love to meet that person and tell them what a STUPID name . However the employees are the best.
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About the Service

Happy with Monterra โ€œ CU

Great Mobile Banking

Love how easy it is to use this app! Everything from checking balances to depositing checks works so smoothly. Itโ€™s fast, reliable, and super convenientโ€”I hardly ever need to visit a branch anymore!

La mejor

Excelente

TFA DOESNโ€™T send code

TFA DOESNโ€™T send code. It insists on calling. WTH???!!!

Top noch Bank

Monterra Bank is absolutely amazing! Their customer service is top-notch and their online banking service is incredibly satisfying. I used to bank with a different bank, but Monterra Bank is on a whole other level. I highly recommend this bank to all my friends and coworkers.

Happy

I highly recommend

Excepcional services !!

I want to express my sincere gratitude to Monterra Credit union for the outstanding service I Have received. kenia y Pasha at Monterra Credit Union In San Mateo CA have be extremely kind throughout the entire process of refinancing my car , and is clear that they truly care about helping their members in addition, I have managed several accounts with them and have always experienced professional and reliable service. i would definitely recommend them to anyone looking for a team that is attentive and dedicated
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App muy fรกcil de usar

Aplicaciรณn facil de usar

No Zelle

I donโ€™t have the option to use Zelle
I contacted customer support twice, and both times they promised to fix everything the next day. Itโ€™s been a month since I opened the accounts, and this bug still hasnโ€™t been fixed.