MoonPay User Reviews

Customer Experience

Positive experience29.8% of reviews
Neutral2.6% of reviews
Negative experience67.6% of reviews

~ Based on 618 written reviews from the US App Store.

What users say

Is MoonPay Safe?

MoonPay: Buy Crypto & Bitcoin appears safe based on user ratings. AppsHunter Safety Score for MoonPay is 92/100.

This assessment is based on 9,942 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
2.4% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 9,942 App Store ratings for MoonPay.

Is MoonPay Legit?

MoonPay: Buy Crypto & Bitcoin appears to be a legitimate app. AppsHunter Legitimacy Score for MoonPay is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nicht Seriös

Kontosperrung ohne Grund, kein Support, keine Email Adresse zur klärung, lasst lieber die Finger weg. Meldet die App bei Apple, sicher ist sicher.

Fake

Man bekommt 1200 wenn man 200€ zahlt. Bekomme nix davon wollen nur immer mehr Geld

moonpay and paybox on top

Best platform

Be Careful!!!

I would caution anyone considering using MoonPay for crypto trading of any kind. They allow unverified tokens, most often being scam tokens representing themselves as the legit ones, whereby if you buy one, you will lose all of your money. This happened to me with Monero (XMR) tokens. I purchased several hundred dollars of what I believed to be legit Monero tokens, only to find out later by MoonPay that I’d been scammed. As far as I’m concerned, MoonPay should compensate me for this since they allowed this scam token to be purchased on and through their platform, but oh hell no, they refuse to take any responsibility for this at all. So now I’m stuck with fake XMR tokens which MoonPay will not allow me to liquidate, nor will they compensate me for my lost funds. A simple warning message on all of their tokens does not legally absolve them of responsibility for having this token present and available to trade on their platform, especially given they should know better than to have two separate token offerings that have the exact same information and trade patterns as the real one.

I’ll never again use MoonPay for any type of buying, selling, and/or trading again. If MoonPay is unwilling to build in security guards and protocols into their platform to prevent things like this from happening, they should at minimum, allow the fooled users to recoup some of their lost funds. Instead they still stand by this XMR tokens does, which I can now see if clearly fraudulent, yet they continue to refuse to assist me in any way with regards to the token. So technically I own nothing but a fake token, and I’d guess that MoonPay does this on purpose as a way to scam users out of their funds and into their own wallets.

I am also in the process of filing a federal claim associated with this nonsense across multiple platforms
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Stealing XRP and digital assets

Wouldn’t recommend using this site as they will receive your crypto but will not send your crypto back. They will blame it on their process to send crypto back even when it’s the same wallet you sent it from. They will take it within minutes but then say they can’t send it out. Now I don’t see my XRP on their site. Would recommend using other crypto platforms. This one is very disappointing in the time delay and excuses they give for stealing people crypto.
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User friendly

Very easy to use and very user friendly even for beginners

Theft

This company stole my mothers information - some one who has never heard of Crypto wallets - and refuse to refund her. Corporate indicated that it’s basically her problem. This place is a scam, I spoke to a worker from MoonPay and they indicated that this is common. You can delete this but I will keep writing it so other people don’t get scammed. I am going to BBB and reporting you. This is disgusting.
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Good App

It’s a great app and so easy to use.

Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertises

I need to share this in here so you won't lose your money cheaply to scam brokers.
I invested about $123,050 on a binary option platform then I decideo to withdraw after several weeks but the withdrawal wasn't successtul, then I tried to contact the platform via email and phone number, ! didn't get a response from them that was when everything started looking weird.
Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how ForensicRecovery01 at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing || recovered all my stolen money back in hours I was so happy as! never believe I could get my money back. Thanks to FORENSICRECOVERY01 via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
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Great

Simple and fast

Great, but support is not present

Had my account for a few yrs then all of a sudden i breached terms and conditions, figured out i was accused of having multiple accounts which i don’t. Contacted support which they did do a great job at responding but they just send you to “someone who can help” even though i was sent to them and told they were the right team. They don’t say much outside sorry for the inconvenience and we will investigate, just for no answer for a few days then a we have resolved the issue. Nothing was said, no confirmation no nothing. The app itself is really good, but the ppl running it, suck. Which tells me they don’t have a good support team or they don’t fund an internal team. Also they are synced to trust wallet etc. so that’s also messed up for me had to withdraw my funds from them both. Great but they did me wrong 🤦🏾‍♂️
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Can’t buy anything

Horrible tried several ways can’t purchase anything

Unterirdisch

Die Gebühren sind unverschämt hoch. Es war ein teurer Fehler, diese schlechte App zu auszuprobieren. Finger weg!

Response from developer

Hello, We’re sorry the fees left you disappointed and negatively affected your experience. Please share the transaction details with our support team so they can review your concerns: https://support.moonpay.com

Can’t buy anything

Horrible tried several ways can’t purchase anything

Moon pay

Not enough support

It’s really rubbish

They restricted my account without any reason and when I asked the reason they told me we are not able to tell you and you can’t activate it again . I had lots of problems with my buying crypto just for the only time I tried.
It’s really rubbish.

Response from developer

Hello, We’re sorry for the frustration caused by your account restriction and the difficulties you experienced when trying to buy crypto. Please share the details with our support team for further assistance: https://support.moonpay.com

Scam

Moonpay is a scam. They are a 3rd party app that relies on other apps. Soon everyone using it will see this and use stand alone apps. By doing so you take business from moonpay and it will save you money. No need to bounce between apps. If you accidentally or unknowingly violate their terms of service, they will permanently deactivate your account and will not tell you what you did wrong. I have already gotten 3 of my friends to stop using moonpay. I will do my best to facilitate this company’s demise
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Like Oiled Velvet

Like a cat after a freshly waxed moon phase covered in Astroglyde, such a pleasure it’s a treasure

Best Crypto & BTC

Wonderful

Transaction failure SCAM

I bought solana through there. Didnt arrive its been 3 days now and support center isnt helping with anything. my last resort is emailing them. RECOMMEND NOT BUYING