Stopped Working
Not sure what changed but suddenly the app logged me out and claims my password is incorrect. I reset it twice and the app still does not accept it. The password works fine on the website.
Can’t register in the app and can’t register online. Customer service number is dead.
I was traveling in Canada with my fully electric car and this app was required to use a charging station. I downloaded the app and it hangs with a blank screen prior to loading the account creation page. This happened on multiple drives as we attempted this with others in my group.
I then tried to register on their website and it rejected the password I entered despite the fact that it met the stated requirements. In addition, I couldn’t enter my address anyhow because the only country option presented is Barbados 🤦
I then called the customer service number and the call dropped after half a dozen rings.
So if you find yourself in disbelief how poor the customer experience is with this app and company are, you are not alone.
I then tried to register on their website and it rejected the password I entered despite the fact that it met the stated requirements. In addition, I couldn’t enter my address anyhow because the only country option presented is Barbados 🤦
I then called the customer service number and the call dropped after half a dozen rings.
So if you find yourself in disbelief how poor the customer experience is with this app and company are, you are not alone.
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Problems!!!
Can’t see my barcode without data/WiFi, needs to be fixed
Fair
Clean simple interface after the third update on this app still can’t sign in.
Seems promising...
Saw an ad promoting the app today and I downloaded it. Was initially impressed by the design - clean and user friendly! However soon encountered some bugs: during sign up the submit button didn’t seem to work, although I got the email confirming the creation of my account; and, I filled up my car and scanned my card but haven’t seen any points logged to my account :( These aside, the app and program seem promising and I look forward to the progress!
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