Can't use without paying
Response from developer
Hey there. Mosaiq has a free version with basic templates and tools so you can design collages without paying. Premium features and high-quality exports do require a subscription. We do not show ads or sell user data, and we depend on subscriptions to keep updating the app as a small team. If the paywall felt misleading or blocked you from trying the free tools, we'd really appreciate your feedback at support@joyolabs.com.
دراسه
Response from developer
شكراً على التقييم! يسعدنا أن التطبيق يساعدك في الدراسة. إذا خطرت لك فكرة أو كان لديك سؤال في أي وقت، راسلنا على support@joyolabs.com.
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They need a lot of work on this app
Response from developer
Hey there. That sounds really frustrating, and we are sorry the app is stuck in an error loop for you. This error usually happens when there is a temporary connection issue, or if the app needs to be updated to the latest version. We want to investigate exactly why this is happening on your device. Please reach us at support@joyolabs.com so we can get more details and help get Mosaiq working for you.
O aplicativo não funciona
Scam
Response from developer
Hey there. We are really sorry for the frustration and confusion around this charge. Apple is the merchant of record for iOS subscriptions. We do not charge, refund, or modify payments directly. For iOS refunds, users go to https://reportaproblem.apple.com/ (Apple decides, not us). If anything felt unclear, we'd really appreciate your feedback at support@joyolabs.com.
Worst AI app
Response from developer
Hey there. Sorry to hear about your experience. Just to clarify, Mosaiq is a photo and video collage app rather than an AI chat assistant, but we understand the frustration if the value did not meet your expectations. Apple is the merchant of record for iOS subscriptions. We do not charge, refund, or modify payments directly. For iOS refunds, users go to https://reportaproblem.apple.com/ (Apple decides, not us). If anything felt unclear, we'd really appreciate your feedback at support@joyolabs.com.
Not Functional
SCAMFEST
Response from developer
Hey there. We are really sorry to hear the app is failing to process your picture and blocking you from editing. That sounds incredibly frustrating. This is definitely not how Mosaiq is supposed to work. It could be a temporary connection issue or a bug with a specific file format. We would love to look into this and get it fixed. Please reach out to us at support@joyolabs.com so we can investigate what is happening with your photo.
Scam
Response from developer
Hey there. That sounds really confusing, but it seems like there might be a mix-up with another app. Mosaiq is a creative photo and video collage app. We do not have any interview tools or prayer features, so you might have reviewed a different app by mistake. If anything still feels unclear, we would really appreciate your feedback at support@joyolabs.com.
Scam
Response from developer
Hey there! We are sorry for the frustration and want to clear this up. Mosaiq does offer a free trial, but iOS requires you to confirm the trial subscription to unlock those features. You will not be charged during the trial period, and you can cancel at any time in your iCloud settings before it ends. Apple is the merchant of record for all iOS subscriptions, meaning we cannot charge you or process refunds directly. If you were charged unexpectedly, you can request a refund through Apple at https://reportaproblem.apple.com/. If anything in our trial flow felt unclear, we'd really appreciate your feedback at support@joyolabs.com.
