If you're here, then its probably too late.
Motorola products and their apps are useless. After setting up the Motorola G8725 WiF6 Router + Modem, a constant stream of issues emerged. The downstream light on the unit incessantly blinks, indicating a problem, yet all troubleshooting efforts have proven futile, making the device unreliable from the outset. Somehow our network switched to a "hidden network,” which despite numerous attempts, cannot be disabled. Attempting to utilize the scheduling features via the app has been a nightmare as it simply fails to work, defeating the purpose of having a smart router/modem combo, not to mention the interface lacks user-friendliness. The restrictive customer support hours from 9 to 5, Monday through Friday, pose a challenge, and to add insult to injury, reaching a representative for assistance during these hours has been an impossible feat. We have called, email, and messaged via social media. To cap it all, this app will just log us out with no apparent way to regain access until it just starts working days later, making the management of this router + modem combo a colossal headache. We have tried to delete the app and redownload, we have tried setting up new accounts, but nothing works. The app and the modem are useless. My son went to a smash room for his birthday and I was tempted to bring this modem.
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Moto app
This has to be one worst apps to control your Wi-Fi modem. App stinks , customer service stinks. Who’s I never purchased the modem.
Trash app
It won’t even log in, let you reset pword. Basically useless till they update it
Please take it off from the App Store.
As of March 2023, this app is obsolete. It does nothing but instruct you to download motosync app which is also useless with my MT7711!
How many junk app under the Motorola name can there be? Do better!
How many junk app under the Motorola name can there be? Do better!
Look elsewhere
App won’t even allow a sign in. Constant error messages. Modem works fine but without the app I’m locked out.
Stopped working
Unfortunately, the app stopped working. Cannot sign in anymore without error message.
App No Longer Works
The app keeps giving unknown error when trying to login. This app is no longer useful at all. Don’t waste your time.
An unknown error has occurred
Every single time I try to do ANYTHING on the app like log in or recover password it says “an unknown error has occurred”. I also used to have this app on my android phone but apparently it stopped being supported by android randomly so I am now trying to use it on my iPad.
Unknown error
Unknown error from crappy developer team. No way of troubleshooting or resetting my password. Crap crap crap
Just stopped working
I went to log in and all of the sudden it tells me an error has occurred. I try doing reset my password. Same error.
Poor/unreliable
I need to reset my router and I should be able to do it through the app like normal but now the app isn't connecting. Says it's timing out. For this price I could get a better router. Pretty disappointed. Just go with a better mesh router with a better app. Slow and unusable at the moment.
Connection Error
I have attempted to block a site from my kids and I keep getting a connection error I’m not sure what else to do with this
Useless
I’m fairly savvy when it comes to networking, Motorola apps are useless, won’t interface with my modem at all.
Waste
The app is trash so are the modem/router they sell. .
Great App!
You will have a wealth of information at your fingertips, making it easy to manage your home network. If someone as tech challenged as I can set it up and use it, anyone can!
Slow and forgetful
It is very slow, and changes don’t apply the first time. How is this an app that is acceptable in 2021?
It even able to sign up
I was happy when I saw this app. Primarily bought the modem for parental control purpose. I can’t even sign up. I kept getting error / timed out. This app is not ready for use at all. I truly am disappointed. And yah no support at all ?
Works great for me
I see a lot of complaints in the written reviews. I have had no significant issues. It works great. I use it to control my router and also set up schedules to limit my kids’ access so they’re not online at all hours of the night. I have an 8702 Cable Modem/Router/WiFi unit.
Mg8702
Can’t connect my tv, spent over 1 hour on hold to ask for help then got disconnected haven’t got back to me yet thru e mail, thinking about sending it back
This app doesn’t work
This app to manage your local network demands your name and email (not great) and phone number (why?).
I still wanted to use it despite the privacy invasions, but the app kept breaking at the signup screen. I repeatedly got an “unknown error has occurred” notification.
This app is trash - stay away.
I still wanted to use it despite the privacy invasions, but the app kept breaking at the signup screen. I repeatedly got an “unknown error has occurred” notification.
This app is trash - stay away.
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