Motool Service Assistant User Reviews

Customer Experience

Positive experience31.6% of reviews
Neutral15.8% of reviews
Negative experience52.6% of reviews

~ Based on 19 written reviews from the US App Store.

Is Motool Service Assistant Safe?

Not enough ratings yet to assess Motool Service Assistant.

Is Motool Service Assistant Legit?

Motool Service Assistant appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Motool Service Assistant is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Another monthly payment

I loved this app and tool before the pay wall. Absolutely no reason to be paying for an account just to save some settings and use the Bluetooth connection with the tool. Absurd that everything these days is going towards a subscription model, even my fancy tape measure app. Was a great idea until it sold out.
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Paid subscription

Frustrating to have this app come with the tool (around $200) then later turn around and strip it from users and make it a paid subscription. Understood there is a free remote app now, but not happy.

Broken Promises and Paywalls

I originally purchased the Slacker tool with the understanding that it was a one-time purchase, only to find out now they’re moving key features behind a new paywall. It feels like a bait-and-switch — I supported the app early, but now I’m being asked to pay again for something I already bought. Disappointing move that breaks trust with users. I’ll be looking for alternatives that respect their customers more.
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Less for your money

Used to be free with purchase of slacker tool. Now it requires a subscription.👎🏻

Now Need to Pay?

Was a great product to keep track of tire pressures for all my bikes. Over winter something changed, and I can no longer access my account without paying for a subscription.

Subscription Really?

There’s nothing in this app that warrants a subscription. Ok I bought the tool which is useful but expensive. The app should be included. I’ve got other free apps that do the same thing.

Awesome for keeping track of my bikes and service!

This app is amazing. I can keep track of all my bikes, suspension settings, and service tasks on my phone and ditch the greasy notebook. I would recommend this to anyone that rides a bike!

Terrible

Always jams up

Now useless

Since they will make it basically useless without being able to at least view your bike’s and rider sag in on comprehensive view, i give it 1 star.

It was a great tool. Now they want you to pay. I dont need to save any info. But i do want to have it show the bike sag, and the rider sag.

Now it will only so your realtime sag.

I used to rave about this tool and telling everyone to get it. Now i wont suggest it to anyone.

Ruined the app.
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Bait and switch

Bought their product so I downloaded the app. They just emailed me to saying they are going to start charging a reoccurring fee to keep using the app. Would not recommend.

Response from developer

The Slacker VIrtual Remote App is still 100% free and does everything you need to fully leverage the tool's features. This app has grown and now includes features like service tracking, secure cloud storage and more. This app is a general purpose tool and it does not require the user to have a Slacker. Sorry for the confusion, I sent several emails about this and could have got you a free subscription if you had reached out to me.

Great tool for easy adjustments

This is great for making adjustments and being able to save multiple bikes, one track and two trail bikes. The trail bikes have FSW tuned suspension and being able to quickly adjust the sag is great, helps the suspension performance. At Carnegie we ride light but in the Sierras everyone rides heavier with tools and water, etc.

Support was great too. Thanks
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Why do I need to register to use this?

Can’t you just provide a useful app instead of collecting my personal information for marketing nonsense?

A must have for any rider!

It is awesome being able to keep track of my motorcycles and mountain bikes all in one place! Being able to track settings and makes notes is great but being able to use the app with the Slacker digital suspension tuner is the best feature in my book. A+ products and service!

Wow I love this thing!

The app works flawless, I love that you can store all your settings and customized everything. I’m so happy I finally bought one of these!

Ugh, account required …

Love my Slacker tool and would like to use the app but I’m not signing up for another account just to save my suspension settings. Will just keep using the remote app instead with pencil and paper I guess. Bummer.

Best in the business!!

Motool has the best digital slackers in the business on top of all there other high end products! They take great care of their customers. And there app is easy and great to use! 10/10!!!

Excellent Update

This update is exactly what I was asking for.

Account required for what?

I don’t understand why is it required to create an account. Settings can be saved to *my* iCloud and there is no need for that. Please fix and get rid of this as I won’t be using the app in the current state. And I’d advise people not to do so as well till this is fixed.

EDIT: bumping to 3 stars as my goal is not to hurt the company.

Thanks
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Account required

Why exactly do I need to create an account to use the companion app of a product I have already purchased? No thank you. You do not need my information.