David R
Initial install is confusing.
Merveilleux
Le meilleur appareil pour la configuration à ce jour
OVERLY PLEASED
I have had to use this device a few times and it has been one of the best investments I have made for the maintenance on my bike.
No US customer support support
There’s no US customer support available at all and getting any type of help is delayed. Some of the instructions are not very clear for the average person and it’s very difficult to get responses regarding your account and how it is set up in any modifications that need to be made.
Do the fact that I cannot look at my account whenever I want to and see the exact status and there are intermittent connectivity issues with the Wi-Fi I give this one star
Do the fact that I cannot look at my account whenever I want to and see the exact status and there are intermittent connectivity issues with the Wi-Fi I give this one star
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Love and hate
I really love this device but I also hate it with passion . It needs much much better instructions . Step by step …per Apple or Android . When I can manage to get the device connected to my 1250 GS. It’s an amazing device and I love it, but it’s so difficult to connect. Sometimes I can connect it and sometimes I can’t. Sometimes when I have it in D2 D mode it’s telling me to connect my hotspot because I’m in a garage with no Wi-Fi and while I’m trying to connect the hotspot it disconnects and then I gotta restart and do it all over and go into my settings. This thing is very difficult to use. I am not blasting the company because I think the company is great and whenever I call them, they have great service and they are very understanding and very very helpful and respond quickly, but I just don’t want to have to call them every six months when I use the device. I can imagine what it’s like to design something to be compatible and to work with Bmw as a company and it must be terribly difficult, but I just wish this device was easier to use. I do want to add That I have seen a lot of improvements since I’ve purchased the device and I hope they keep improving it. The problem is I paid a lot of money for this device and I wish it would just work automatically much better.
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