Holds
The way you guys holds peoples money is wrong. I have multiple times where I have a hold on my account, but then the hard-hit comes in to take care of that hold in at the same time the whole to drop. That’s how it should work. But you guys don’t drop the hold you wait 30 days and keep my account negative. No other banks does this. I’m in the process of getting a new checking account somewhere else and I will no longer be using your services. Plus you advertise a $2000 cash advance. 1500 a week there’s no way I should not be qualified for that. There’s a lot of things to complain about with your company. I hope you guys do things to improve.
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Response from developer
We apologize for the inconvenience you have experienced with authorized holds and can see that a member of our team has walked you through the process. Please email us at hello@movesfinancial.com and we would be happy to clarify any questions for you!
Fee Trap
Moves Business account has the potential to be a niche market for gig workers but once your money is in the account if you’re wanting to pay yourself to your personal account, they make it very difficult and charge significant fees and percentages. they do not offer ACH, which with most banks is free. The only way you can transfer is by instant transfer which comes with a significant percentage fee or take your money out at one of their fee, free ATMs, which you will have to drive around to find and the limits on the instant transfer, and the ATM withdrawals are low so you would have to make multiple trips to withdraw any significant amount of money from their account. The potential as a niche market is truly there for Moves, but they need better options to withdraw to personal accounts and get away from the fee trap business model that you see so many of these little prepaid cards try to do.
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Awful customer service and dispute department doesn’t exist
I had filed a dispute as the hotel room I was staying in had bed bugs. I took pictures and videos of my bites and how gross my hotel room was and even had the department of health inspected the hotel after a review they did from my complaint to them and they failed the inspection twice!!! Moves sent me to visa to do disputes and it was awful. I never got my money back even after pages and pages of proof. Awful customer service. Don’t waste your time here just go with chime or anyone else
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Fee Trap
Moves Business account has the potential to be a niche market for gig workers but once your money is in the account if you’re wanting to pay yourself to your personal account, they make it very difficult and charge significant fees and percentages. they do not offer ACH, which with most banks is free. The only way you can transfer is by instant transfer which comes with a significant percentage fee or take your money out at one of their fee, free ATMs, which you will have to drive around to find and the limits on the instant transfer, and the ATM withdrawals are low so you would have to make multiple trips to withdraw any significant amount of money from their account. The potential as a niche market is truly there for Moves, but they need better options to withdraw to personal accounts and get away from the fee trap business model that you see so many of these little prepaid cards try to do.
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My Apple ID is locked
Can’t access funds, I complained numerous times I need my email
Changed an your team can’t help me change the email, I was unable to even put gas in my car to get to my job thanks moves change your standards you guys have a photo id of me isn’t that enough to help me access my account to change the email on your (IT) department. I make enough to say that moves update your standards it’s 2023 try an Revolve around your customers than,
Reflect what’s on your handbook Add some changes,for us we the customers make you prosper so do your job an help us out as a team than a piggyback sloucher
Changed an your team can’t help me change the email, I was unable to even put gas in my car to get to my job thanks moves change your standards you guys have a photo id of me isn’t that enough to help me access my account to change the email on your (IT) department. I make enough to say that moves update your standards it’s 2023 try an Revolve around your customers than,
Reflect what’s on your handbook Add some changes,for us we the customers make you prosper so do your job an help us out as a team than a piggyback sloucher
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