Holds
The way you guys holds peoples money is wrong. I have multiple times where I have a hold on my account, but then the hard-hit comes in to take care of that hold in at the same time the whole to drop. That’s how it should work. But you guys don’t drop the hold you wait 30 days and keep my account negative. No other banks does this. I’m in the process of getting a new checking account somewhere else and I will no longer be using your services. Plus you advertise a $2000 cash advance. 1500 a week there’s no way I should not be qualified for that. There’s a lot of things to complain about with your company. I hope you guys do things to improve.
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Response from developer
We apologize for the inconvenience you have experienced with authorized holds and can see that a member of our team has walked you through the process. Please email us at hello@movesfinancial.com and we would be happy to clarify any questions for you!
Fee Trap
Moves Business account has the potential to be a niche market for gig workers but once your money is in the account if you’re wanting to pay yourself to your personal account, they make it very difficult and charge significant fees and percentages. they do not offer ACH, which with most banks is free. The only way you can transfer is by instant transfer which comes with a significant percentage fee or take your money out at one of their fee, free ATMs, which you will have to drive around to find and the limits on the instant transfer, and the ATM withdrawals are low so you would have to make multiple trips to withdraw any significant amount of money from their account. The potential as a niche market is truly there for Moves, but they need better options to withdraw to personal accounts and get away from the fee trap business model that you see so many of these little prepaid cards try to do.
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Awful customer service and dispute department doesn’t exist
I had filed a dispute as the hotel room I was staying in had bed bugs. I took pictures and videos of my bites and how gross my hotel room was and even had the department of health inspected the hotel after a review they did from my complaint to them and they failed the inspection twice!!! Moves sent me to visa to do disputes and it was awful. I never got my money back even after pages and pages of proof. Awful customer service. Don’t waste your time here just go with chime or anyone else
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Fee Trap
Moves Business account has the potential to be a niche market for gig workers but once your money is in the account if you’re wanting to pay yourself to your personal account, they make it very difficult and charge significant fees and percentages. they do not offer ACH, which with most banks is free. The only way you can transfer is by instant transfer which comes with a significant percentage fee or take your money out at one of their fee, free ATMs, which you will have to drive around to find and the limits on the instant transfer, and the ATM withdrawals are low so you would have to make multiple trips to withdraw any significant amount of money from their account. The potential as a niche market is truly there for Moves, but they need better options to withdraw to personal accounts and get away from the fee trap business model that you see so many of these little prepaid cards try to do.
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My Apple ID is locked
Can’t access funds, I complained numerous times I need my email
Changed an your team can’t help me change the email, I was unable to even put gas in my car to get to my job thanks moves change your standards you guys have a photo id of me isn’t that enough to help me access my account to change the email on your (IT) department. I make enough to say that moves update your standards it’s 2023 try an Revolve around your customers than,
Reflect what’s on your handbook Add some changes,for us we the customers make you prosper so do your job an help us out as a team than a piggyback sloucher
Changed an your team can’t help me change the email, I was unable to even put gas in my car to get to my job thanks moves change your standards you guys have a photo id of me isn’t that enough to help me access my account to change the email on your (IT) department. I make enough to say that moves update your standards it’s 2023 try an Revolve around your customers than,
Reflect what’s on your handbook Add some changes,for us we the customers make you prosper so do your job an help us out as a team than a piggyback sloucher
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Holds
The way you guys holds peoples money is wrong. I have multiple times where I have a hold on my account, but then the hard-hit comes in to take care of that hold in at the same time the whole to drop. That’s how it should work. But you guys don’t drop the hold you wait 30 days and keep my account negative. No other banks does this. I’m in the process of getting a new checking account somewhere else and I will no longer be using your services. Plus you advertise a $2000 cash advance. 1500 a week there’s no way I should not be qualified for that. There’s a lot of things to complain about with your company. I hope you guys do things to improve.
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Response from developer
We apologize for the inconvenience you have experienced with authorized holds and can see that a member of our team has walked you through the process. Please email us at hello@movesfinancial.com and we would be happy to clarify any questions for you!
Moves does nothing to resolve disputes
I had a $75 hold for incidentals placed on my card over a week ago. Homewood suites then decided it was actually a fee and charged me for incidentals(I left the room in immaculate condition, and there was no reason for them to take this money from me at all. I realized they were charging this ‘fee’ while it was still pending, as I called the hotel while at the emergency vet from my dog just being hit by a car. I needed the money to help pay vet bills and was wondering when they were going to release it. It was then the liar at the front desk told me it was actually a non-fundable fee, not a home for incidentals. It was the same person who told me the day prior that it was indeed a hold for incidentals and I would have the hold released upon checking out. I immediately called the moves dispute team and told them the story. They said I would be unable to file a dispute until the charge went through. The minute the charge went through, I filed a dispute and was told I would be issued a provisional credit. Its over a week later and I have not received anything, no communication, not a thing. I was just informed I would not be issued a provisional credit either. No reason was given for this. Just ‘I’m sorry, have a nice day’ well this complete crap and I will no longer be dong business with either Homewood Suites or Moves Financial. I heavily recommend staying far away from this company.
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Response from developer
We apologize for the inconvenience you have experienced with authorized holds and can see that a member of our team has walked you through the process for a resolution! Please email us at hello@movesfinancial.com and we would be happy to clarify any questions for you!
Horrible
Almost everywhere you use the debit card, they put a $100 hold on your account. I spent less than $80 but had $500 held from me for several days from three merchants! After 5 days I still am waiting on $200. I called merchant and they said I had to call the bank. I did, was put on hold, then got a recorded message saying they couldn’t help me and hung up on me!!!! Worst customer service in my life. Also I got this acct for the stock program, which has not been available. For over a month, the app says coming soon and shows me earning stock, but every week those earnings disappear. When I click on Learn More, it only provides info about the referral program. Absolutely zero info on the stock program. SCAMMERS
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Response from developer
Hi there- thank you for reaching out! Could you please email our team at hello@movesfinancial.com and we would be more than happy to go through these issues with you. Also as an update, our stock rewards program will be fully launching tomorrow :)
Tried It For Cash Advance
I switched to this app for its Cash Advance feature. I just started depositing my gig payouts this month, and I’ve been pleasantly surprised by how quickly my cash advance allowance has grown. The only downside is that the service fee grows larger as the advance increases, but that isn’t a real problem if you don’t use the advance option frequently.
As far as improvements, the app could do a better job at reporting earnings and hours. I don’t use this feature heavily, but so far my reports every week have been incorrect. This could be annoying for people who really want to use this feature.
Lastly, it’d be awesome if there was a savings account or “money safe” to transfer funds to. I like to separate my expense and savings money from my spending money.
Overall, I’m enjoying the account. No real complaints over here.
As far as improvements, the app could do a better job at reporting earnings and hours. I don’t use this feature heavily, but so far my reports every week have been incorrect. This could be annoying for people who really want to use this feature.
Lastly, it’d be awesome if there was a savings account or “money safe” to transfer funds to. I like to separate my expense and savings money from my spending money.
Overall, I’m enjoying the account. No real complaints over here.
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Response from developer
Hi there, thank you for your review and for the stars! If you could please email our team at hello@movesfinancial.com we would be more than happy to have our engineering team investigate the discrepancies you may be seeing in your reporting pages!
realGig worker is not about stock it’s about properly letting us buy some money
Reasons to I tried this- 1- Automatically totals up my income from the different contracts (helps prove it to my wife hahaha fee) 2- Advances 3- ATM access (equal to my experience with PayPal though) Reasons I’m disappointed and will use old bank overdraft and cash app borrowing - fees are too high, it is cheaper to hit an overdraft fee for my bigger expenses if I needed to clear them without zip quad paying. Fees are too high. Need to price in the worker to be of value. 1- no re borrow. re borrow is really important for gig / daily income because big bills are easy to predict but our month / demand isn’t! What’s re borrow ? A flow of partial pay back and partial new borrow amount being available. You NEED this to be a daily paid worker. Fix it and I’ll come back. Otherwise all my money is depositing to cash app till others compete with them for the benefit of workers , •••••••§ we will pass value as spending and as work if you superpower the value provided.
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Response from developer
Hey Jimmy, thanks for the reaching back out and for the feedback. We really appreciate it! Please feel free to email us at hello@movesfinancial.com and we would be more than happy to discuss this further.
Moves
I think they should still have a live person to talk to on the phone as the 1800 number part, instead of a live chat, but it is what it is. Live chat helped me out with my question. I also think they should take the virtual card away once you get a physical card, that way it’s not all confusing. Been trying to add my GoPuff account, and it keeps saying that my Moves card is not linked when I checked on the other end and it’s linked, so I have no idea why it says it’s not linked. Again it is what it is. It’s my first time using this company so we will see how it works for me in the long run.
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Response from developer
Hi there-thanks for reaching out! As we are a small team, we operate primarily with email or live chat, and would be more than happy to help you Monday through Friday from 10AM EST-5PM EST. Please reach out to us at your earliest convenience and a member of our team would love to assist you with the issue you are facing with GoPuff.
Customer Service
I can’t get a hold of customer service ever! There was one time I was able to talk to someone, and they told me to call the other phone number during business hours about what I wanted to talk about, and it’s during business hours, and the automated voice still says I can’t talk to anyone. Says I have to go online or something but there’s no one to talk to online. I don’t get it. I would like to talk to someone live, and know what my balance is on my physical card not on my virtual card. And I don’t want to have a virtual card anymore, because my gigs are going to my virtual card not my actual physical card. My gigs should be going onto my physical card not my virtual card anyways. This is ridiculous. All I want to know is if I can use my physical card even though my gig pay is going to my virtual card. Is my gig pay on my physical card also not just my virtual? Trying to get a hold of them on the phone is hard. I think I just need to not have any of my gigs linked to this card if I can’t get a hold of customer service at all.
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Response from developer
Hi there-thanks for reaching out. Please email our team at hello@movesfinancial.com to receive any assistance with your account. Our team is available Monday through Friday from 10AM EST-5PM EST. In regards to your inquiry, both your virtual and physical cards are connected to your Spending Account, therefore any funds sent to one card, can be used on the other. If you require further clarification, please reach out to us as we would be happy to help!
All the benefits of a bank without any of the headaches!
I’ve only been using Moves since late June but I love it. I signed up for it because I wanted to keep my gig earnings completely separate from my personal banking and didn’t want to open a second account at my bank since business accounts nickel and dime you to death. I only work one gig right now but they have an impressive selection of gigs that they seamlessly integrate with and a cool feature that lets you pull a report showing your financials broken dow by gig and earnings and also shows the overall big picture of your earnings. I love that it also not only offers a traditional debit card, but also the option to use a virtual card which is by far my preferred way to pay for online purchases. The only thing I’m not finding a solution for is how to set my account up to use my LLC’s EIN and name instead of my own, but in fairness I haven’t looked *that* hard either. It’s on my “to-do” list. That’s the one thing that will really be a super-helper at tax time.
Oh yeah! Almost forgot! They have a really cool cash advance feature you can use once you’ve had a certain number of gig deposits and they let you pay it back over the course of several deposits. This saved my bacon one week when I was unwell and had to cut back on my hours. That little safety net made a huge difference!
Oh yeah! Almost forgot! They have a really cool cash advance feature you can use once you’ve had a certain number of gig deposits and they let you pay it back over the course of several deposits. This saved my bacon one week when I was unwell and had to cut back on my hours. That little safety net made a huge difference!
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Response from developer
Hi Anne- wow! Thank you so much for the kind words- we are thrilled to hear you are loving Moves. We are so happy to our products work well for you and our Cash Advances were able to help you during a time of need. If you ever have any questions, please do not hesitate to send our team an email at hello@movesfinancial.com and we would be more than happy to assist.
So far so good 😁
There’s a lot of benefits to this app! Yes there’s no physical bank to go to but the support of moves is immaculate. Any question I have they have answered with speed and support. I highly enjoy using this app for my payouts due to me doing it so much. The cash advance is a perk too but make sure you’re ready to pay it as soon as you have the money I used it for a little cash for gas huge lifesaver! All I’m saying if you plan to be a gig worker use this app it makes my life so much easier
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Response from developer
Thank you for the great review! We really appreciate your acknowledgment of our support team. We love to hear that the cash advance feature has been helpful to you! Please do not hesitate to reach out should you need anything else at hello@movesfinancial.com
GIG WORKERS MUST HAVE THIS
If you work gigs you need this account only problem is that you have to call to lock card instead of pressing a button other then that moves is literally the best bank stock rewards cash advances gig analytics
Response from developer
Thank you for the kind review! We hear you and are working on a release in the future- stay tuned!
Extremely Sufficient
So far so good! I am pleased with the speed of the service. The differed payment plan is more then reasonable as it offers 3 different plans for payback. And as it says,after you deposit $100 in gig work,it unlocks cash advances in which increase as your business is official and professional! Totally down! Got my vote!!
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Response from developer
Hey-thanks for your awesome review! We are so happy to hear that you love the new payment plan offerings for our Cash Advance products!
Protector of all Gig Workers
I think it’s really great. You started this company you help Google workers and help them get your credit and credit cards and established financially the very big part of life very hard and hard to live in health giving to someone in need has motivated me to be more strategic in my game choices and strategy of completing tasks. Thank you for looking out for the small guy the guy that never gets acknowledged.
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Response from developer
Wow! We are so happy to hear that Moves has motivated you to take more ownership over your financial health and strategy. If you ever have any questions, please do not hesitate to reach out!
Wish it tracked all earnings for cash advance
It’s a nice account to have for gig workers, but I already have dasher direct and have a personal checking account so I mainly use it for the cash advance feature. The main issue I have is I’ve been stuck on only being able to do a 25$ advance despite having done so multiple times for a few months now. The only earnings I direct deposit are my insta cart earnings but doordash and Uber are my main sources of income and although it tracks said earnings it doesn’t increase the advance unless I do direct deposit with these gigs which is annoying because I use my other accounts for bills and what not so transferring back and forth is tedious and I ended up losing 2-5$ transferring instantly using cashapp or Apple Pay to move money between accounts.
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Response from developer
Hey there, thanks for your feedback! We're glad you're enjoying our Cash Advance product and encourage you to reach out to hello@movesfinancial.com if you have any other feedback!
Proceed with Caution
They closed my account and told me they would issue me a check for the remaining balance of $33,000+. It’s been an entire month and I have yet to receive my money, all I have received is a check which came 2 weeks later than they originally stated it would. The check bounced costing me even more money. So now Im needing my money and they won’t even talk to me via chat or on the phone. All I get is email support with gaps of at least an hour or so. Sometimes days.
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Comes in CLUTCH!
Great bank for gig workers (especially doordash/uber), the cash advance feature is really a game changer in the fact I no can have a semi-stable income every week just in case it was slow! A few tiny flaws here and there but definitely worth it.
Response from developer
Thanks so much for the feedback, we are glad to hear how Moves has helped you build your gig business. If you have any other feedback, please feel free to reach out to hello@movesfinancial.com at any time. We'd love to hear from you!
