MoveTogether User Reviews

MoveTogether - Earn Rewards
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💪 Health & Fitness

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Scam

Can’t cancel. Cant get a hold of anyone and keep charging my card.
99067539906753

Won’t give me my rewards

I paid for three months of this app and probably won’t renew. At first it was very suspect, but about two weeks into my subscription a major update happened that made the app much better. However, it has a big problem with locking up during the mini challenges and so I only get credit for doing one maybe two per day rather than all of them. It’s like the app doesn’t want me to earn enough points to get reward.
But I managed to cobble together my 2588 points to get a $25 gift card but the app won’t let me get it. It keeps saying that it is unable to process my request. It doesn’t matter what gift card I choose. At first, I was trying to get a Starbucks gift card then the Starbucks gift card option completely went away. So then I tried for PayPal for the last three days and it just says it’s unable to process my request. So I tried for a Sonic card with the same result. It is unable to complete my request. It says to ask for help through Settings, but when you go to settings, there’s nowhere to ask for help when you do find the help and support tab and you send them a message nobody EVER answers. I had kind of already decided to not renew my subscription, even though I was kind of enjoying doing the challenges and trying to meet the goals. But if you can’t get any rewards, then it’s not worth the money.
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Grammy KCSGrammy KCS

Avoid this app

Was double charged and they started my membership on week 7 and will not respond to any of my messages.
Jiggy817Jiggy817

Scam

I have emailed them multiple times to cancel my subscription and they keep charging me. The instructions they give for canceling myself are not accurate.
Jasmine7474Jasmine7474

Needs improvement

UPDATE: SCAM ALERT. Today I reached my points goal for rewards. First it said I needed 2500, but once I hit 2500, I needed another 88 to cash out. Then, I got those points this morning and noticed the Amazon card was no longer available, although it WAS yesterday. Tried a different card, failed to redeem. Tried another card and it “failed” too. What a waste of good energy… wish I could give negative stars!!
This is a really good idea and it’s a great concept. The problem is it doesn’t sync well with devices. It won’t sync directly with a smart watch or device unless you buy theirs of course. So it has to get the steps from your phone not your device.
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apprpriateapprpriate

Mini challenges are glitchy

A lot of the time you have to do the mini challenges multiple times to get your points, but I still feel like that’s a win. Overall, my fitness level is improving noticeably because of those very mini challenges
Donna LMTDonna LMT

Motivation

This has been a great motivator for me
MotivayshunMotivayshun

Horrible customer service

I’ve emailed them four times in the last week with no reply!! Canceling is very difficult. Don’t get caught up in this company.
Jaimie111Jaimie111

Don’t waste your time or money

I should have looked at the reviews before I signed up. Within 24 hours of signing up, I canceled my subscription, so I will finish out the 4 weeks, but that’s it. I have no idea how the app makes it through QA for release. The mini challenges don’t work… I have easily hit doing the extra steps and it never captures it and gives me points for it. Today the app showed a little differently for doing the mini challenge, so I thought maybe it would work… it counted the steps, showed I hit them all, then when I exited the challenge because it showed I hit the goal, nothing happened. Advertising shows earning points to receive decent gift cards, but what you don’t realize is how long you have to use it to get a decent gift card amount… especially with extra booster points not being applied. The concept is great and can encourage getting your walking in, but this app is a waste of time and money.
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WVAppUser123WVAppUser123

Response from developer

Hi, Thank you for the detailed feedback, it actually helps us pinpoint the issue. We've shipped fixes for the mini-challenge crediting bug, but if you're still seeing it on the latest version we want to look more closely. Could you email support@move-club.co roughly what time of day it happened, and whether you were on the challenge screen or returned to home before the points failed to land? With those details we can find your account and trace exactly what went wrong. — The Move Together team

Nice Concept But Ridiculously Flawed

Step count is ridiculously inaccurate. Cannot redeem rewards.
jst1bjst1b

Charged me double

I came straight here because I do not have time to go through the app and get ignored. I signed up for four weeks at $11.99 and was charged $23. I have a screen shot. How do I get my $$ back?
Laurn143Laurn143

It feels like a scam

I have just started and it was good for the first a few hours but all of a sudden the daily challenges show up and no matter how many times you do them and how many times the ring closes and how many time it tells you that you have earned the points
The ring opens back up and the points never add up to your points
I would give it zero stars if I could
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FFrustrateddddFFrustratedddd

Response from developer

Hi FFrustratedddd, You're right, the daily challenge sometimes completing the ring without crediting points was a real bug, and we are working to fix it asap. The challenge progress was only being checked when you had the detail screen open, so if you walked with the app backgrounded or returned to home, your steps weren't counting toward the challenge. If you'd like us to credit you for past completions you didn't get points for, email support@move-club.co with your account email and we'll go through your history. — The Move Together team

App is not consistent

I like the challenges but the app doesn’t update. I complete them but it doesn’t always show and doesn’t always give my points. I see the other reviews mention same thing. I would like to see this fixed. I think would be great if it wasn’t for the glitches. If those get fixed, I’ll increase my star rating.
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LRIceyLRIcey

Response from developer

Hi LRIcey, Thank you for the constructive review. You're right, the challenges sometimes completing without registering, and points not always landing, is a real bug. We are now in the process of releasing a few fixes and we would improve the challenges functionality more in the coming weeks. If you are able to share more details and screenshots it will help us fix things faster, please share them with us - email support@move-club.co Thanks for sticking with us, the kind note at the end of your review meant a lot. — The Move Together team

Scam

Can’t cancel. Cant get a hold of anyone and keep charging my card.
99067539906753

Helps me MoVE!!

Love the little boost in confidence to move my body. This app has helped me be more concession of my movement.
BsbshajsBsbshajs

Scam

This apps a scam. It doesn’t register any information correctly and now I can’t even cancel. Keeps telling me “failed to cancel subscription” I’ve sent emails and haven’t received a reply. Cancel my subscription!
99067539906753

Won't let you cancel

App is subpar and can't cancel subscription
T-Money$T-Money$

Don’t waste your money on this app

Wish I had checked the reviews before downloading and subscribing. It is not worth the money. Lots of glitches and errors and no way to fix it. They had my goal weight as 95 lbs. which isn’t what I entered. No way to correct it myself or modify goals. No response from customer support.
Emailed them again today to cancel my subscription but the app says “failed to cancel subscription” when I clicked on the cancel button. Another app bug that I’m sure they aren’t rushing to fix because they don’t want people to cancel.
Documenting here that I have requested my subscription be cancelled and will keep emailing them until I get a response. I’m going to be really annoyed if they don’t get back to me and charge me again.
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Angryuser&Angryuser&

Response from developer

Hi there, The "failed to cancel subscription" error was a real bug, not an intentional design, and it's now fixed. The wrong goal-weight value showing in your profile is a separate bug we're actively investigating. We're sorry the support replies didn't come through. Please email us at hello@reaction-club.com with the email tied to your account and we will cancel your subscription and refund any future charges. — The Move Together team

Fun but buggy

I like the concept and it’s encouraging to move more. Unfortunately I’m finding it’s pretty buggy. It marks me as having completed steps, calories when I’ve just started the day and am at 100 of 7000 steps. And now it’s lost my 8 day streak and I’m back at 1 but I’ve been hitting goals every day. This happened last week too and then it corrected itself. So. Buggy. Hopefully this improves because I do enjoy it.

It was behaving better for the last 5 days and I’d gotten to a5 day streak that should be 8 but now it says it’s 1 again. Very frustrating and I’ve not heard from support
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jenfrischjenfrisch

Can’t cancel subscription - scam?

The app is absolutely terrible - it shows one step goal for the day when I’m just logging in, then it suddenly changes to another goal. It doesn’t log in when I finish my daily steps, it charges me $30 for the subscription although I subscribed for weekly payments, and I can’t cancel the subscription as every time I try, the cancellation “fails”. Wrote to the support twice already, never got any responses. Is it just a scam?
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oglidaoglida

Response from developer

Hi oglida, Every issue you raised is real, the cancellation failure has been fixed, and we're investigating the dynamic step goal display and the weekly vs. monthly billing question you raised. Please email us at hello@reaction-club.com with the email tied to your account, and we will cancel your subscription and refund any charges that you didn't intend to spend. A new build with the fixes is in review at the App Store this week. — The Move Together team

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