Mozio: Airport Transfer Taxi appears to be a legitimate app. The AppsHunter Legitimacy Score for Mozio is 83 out of 100 points across 7 verification signals from App Store and developer data.

Mozio User Reviews

Name: Mozio: Airport Transfer Taxi
Rating: 4.6 (85 reviews)

Mozio: Airport Transfer Taxi

Mozio

💼 Business

✈️ Travel

Customer Experience

Positive experience32.0% of reviews

Neutral0.0% of reviews

Negative experience68.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is Mozio Safe?

Mozio: Airport Transfer Taxi appears safe based on user ratings. AppsHunter Safety Score for Mozio is 88/100.

This assessment is based on 85 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.8% of ratings point to a safe experience

1.2% of ratings suggest some concerns

7.1% of ratings point to a risky experience

~ Based on 85 App Store ratings for Mozio.

Is Mozio Legit?

Mozio: Airport Transfer Taxi appears to be a legitimate app. AppsHunter Legitimacy Score for Mozio is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Always late

I thought booking ahead would work but we waited 45 minutes at the airport and couldn’t afford to wait to go to airport. I called an uber and cancelled.

kmnasedfh

21 days ago

Response from developer

Thanks for letting us know. We’re sorry for the inconvenience caused. Please get in touch with our support team via the app or by emailing info@mozio.com. Our cs team will be happy to assist you. We'd appreciate it if the review could reflect the experience with the app and not the service. Hope to hear from you soon. Kind regards.

Beware!!!

What a scam!! If I could rate a 0, I would. This is just a glorified Uber service that takes you over the border. Imagine planning a get away to somewhere you’ve been longing to go to for a couple of years, only to arrive at the airport the paid private car service you reserved and paid for is not present at your arrival to your destination. There was no communication from the driver that was provided by Limowide. There was no response after multiple phone calls to the driver provided by Limowide. All my initial contact was with Limowide as there was no driver at the airport. Customer service was responsive Anna very quick to reschedule , however, they scheduled another Uber driver who was given the wrong address in which they blamed the booking company. Even after I tried to verify the address prior to leaving the airport, the driver’s English was limited, I should have physically looked at what address was given. Uber driver said he doesn’t cross the border, to Canada, well that’s not helpful as that’s where I was going. Furthermore, I was dropped off in the parking lot of an abandoned motel not in my home state to have to wait for Limowide to correct their mistake. Well, the owner of what I thought was an abandoned motel asked my daughter and I to leave his property! Additionally, when the final driver arrived I was dropped off at the wrong hotel, but luckily the hotel was across the street within walking distance. Guys, please do not use this service. Service recovery was poor with a bunch of verbal apologies which did not make me feel better at the start of my vacation. Booking this service was supposed to alleviate these types of transportation issues which is more costly than just catching a taxi from the airport as I late learned. Compensation was mentioned by Limowide but no further follow- up was completed after I was finally dropped off. I am calling out Priceline-Mozio that contracted with Limowide. Mozio has been investigating for over a week since I reported my feedback. Use another company, be very careful!!!

Nope, Not Today@MD

22 days ago

Response from developer

Hello Mrs.Richards, We're truly sorry for the experience you had — this is completely understandable frustration, and it's not the trip start you deserved. We're addressing this directly with the provider, and our cs team will follow up with you shortly. If possible, we'd also appreciate it if the review could reflect your experience with the app, not the service. Kind regards Mozio Team

Not worth it

Find a different vendor

None 2you

4 months ago

Response from developer

Thank you for your feedback, and we're sorry to hear that your experience didn't meet your expectations. We'd love the opportunity to learn more about what went wrong and make it right. Please reach out to our support team at info@mozio.com and we'll be happy to look into your case personally. If your rating was related to a service provider rather than the app, we kindly invite you to reconsider your review. Kind regards. Mozio Team

Print paper tickets!?

We are traveling in Europe and booked a bus from Southern England to Heathrow. Once we booked and paid, the app requires a ticket-holders to download and PRINT their ticket! How 1990’s. It’s 2026. Everyone uses mobile apps. What an absolute stupid policy.

JR Sears

4 months ago

Response from developer

Hello Jeffrey, Thank you for your feedback, and we're truly sorry for the frustration caused by our print ticket requirement — we completely understand how inconvenient this must have been, especially while traveling abroad. We're actively working on improving this experience. In the meantime, would you consider updating your rating to reflect your overall app experience rather than the ticketing policy? It would mean a lot to our team. Warm regards,

Good experience

App worked well for booking, managing booking, communication with driver. Overall very seamless way to arrange transport in another country.

ictlineman

5 months ago

Response from developer

Thanks for your feedback! We’re glad you had a great experience with Mozio 🚗✨

Unfair currency default to usd

Watch out for billing! They will Bill you in usd. Please be aware the Mozio charges in usd even if you're in Mexico. I was charged 35usd for a 6 minute drive!( 2,5 km). Compare this to the price of a regular airport taxi which cost 250 Mexican pesos (which is roughly $12 usd) for a 30 km 40 minute drive!
Mexico uses the $ sign for its pesos too and this app is exploiting that.

Jacqui 2343

5 years ago

Check everything first!

This is definitely a convenient app to find transportation but it doesn’t do what it says. It claims to be like Kayak but is doesn’t always find the best deal. On top of that, they’ll change you more than the best deal and when you confront them about it — they’ll claim it’s because they have “more amenities”.

Sad.

maranson1

5 years ago

Quick user friendly. Ride here!!!

Ride here

weder machine better

5 years ago

Dirty, smelly car, late pick up, unsafe car

DO NOT USE. THEY LIE!!!We used Mozio for transportIon between JFK and our NYC hotel this past week. I paid &252 and went with an option that indicated the use of Mercedes Benz sedans. Our pick up at JFK was as expected, but the return was horrible. First the driver texted us about 5 minutes before we were supposed to meet him to say that he would be 20 minutes late. Then, when he finally arrived, it was in an older Corolla with faded paint. We just wanted to get to the airport, so we didn’t complain, but we should have. The true condition of the car was revealed when we settled in the back seat. The car was filthy; the seats worn and the stained, and there were food crumbs everywhere, including a half-eaten Ritz cracker in the door pocket. The car was smelly and very uncomfortable in stop and go traffic due to a worn suspension system. The driver volunteered that he is not a professional driver, which is obvious. His car would not have passed an Uber nor a Lyft Inspection. Because of the delay in pick up, our 50 minute ride turned into a hour and 20 minute ride. When I complained to Mozio, they refunded me $25, which is not enough. I sent them pictures of the interior of the car, including the half eaten Ritz cracker. How is it OK to use a car this dirty during COVID? It is UNSAFE and gross.

rainrainfalling

5 years ago

Unusable

This app makes absolutely no sense and is too difficult to use. There has to be a better way to advance book transportation to and from the airport, especially with all of the coordinating one has to do when traveling.

travelflier

5 years ago

Great service

Used to obtain ride to airport in Cape Town. Driver showed up on time and was great. Worked perfectly .

mikton999

7 years ago

Response from developer

Hi! Thanks for your feedback! We're happy to hear of your good experience!

Buggy platform; mediocre customer service

Please note this is a negative review of the iPhone app, not the service generally.

I successfully booked a ride using Mozio website via PC, downloaded the app to track and support the ride, and had no issues. However, booking the return to the airport required specifying a departing flight, and the flight lookup functionality is broken. It will not provide available flights less than eight hours after the requested ride. So I selected one such flight (Since the field is mandatory) and completed the booking. It was canceled by Mozio a half hour later due to the flight selection.

I rebooked from my PC, contacted Mozio about the reproducible bug, and was informed I didn't use the tool properly. (!)

The big still is not fixed and is reproducible on two iPhones and with different airports.

PlowJockeyTN

7 years ago

Terrible app and service

Used this to book a car ride to airport in Puerto Rico. My rise did not show up at 2:30 AM despite me calling to confirm days in advance. No excuse given besides “I can’t reach driver”. Call center just kept telling me to take a cab or Uber (non available in this rural part of Puerto Rico - that is why I booked a car!)

Missed my flight with no apologies or remuneration from Mozio. Highly discourage you from using this service. Find a better option!

Stranded in Puerto Rico

7 years ago

Do not use this service. You will end up stranded and poor.

Booked pickup and return service from Gatwick to our hotel. Got texts and emails stating our driver was there and looking for us with no driver either direction. Now paying for a Taxi to take us out to Gatwick 30 minutes behind schedule.

Doc5hannon

7 years ago

Yari Philadelphia

Best transportation always on time and friendly service love it and this is my 3 time traveling with them!!!!

Love phl

7 years ago

Response from developer

Hi! Thanks for your feedback! We're happy to hear of your good experience!

If you have Flight delay prepare to pay full price for your scheduled transportation

poor customer service with no flexibility to reschedule transportation due to flight delays furthermore charging customers the total transportation fee that they have not used . It is a shame that we were asked to contact airline to get reimbursement for the transportation
Never use mozio again and I will not recommend anyone else

yengin1

7 years ago

Save your money!!

My flight was cancelled and so my arrival time had changed. I called multiple times and no one answers. Then I emailed them and no one responded. Finally after 2 hours of calling a customer service rep answers. I told her that my flight was canceled and my arrival time had changed. She responded, “ yeah we know, you emailed us.” She said that it had been changed. Guess what??? No one picked us up from the airport and it really was devastating. It was after midnight and the car rental places were closed. Terrible company.

LDoffin

8 years ago

Response from developer

Hi Leslie, Thank you for contacting us. We are truly sorry for your bad experience and inconvenience this has caused. We made the request to the provider to change your pick up since your flight was changed, unfortunately they did not have availability. We are extremely sorry this has happened. We have a 15% off coupon for a future ride. We hope you allow us to demonstrate the quality of our services with another provider. Coupon code: MOZIO562994 Kind regards, Mozio Support Team

Quick, convenient, friendly private shuttle!

I received a call from our driver, Cornell Y, upon arrival. He was waiting for us steps away from baggage claim at the airport. He was very friendly and accommodating and gave us lots of information about the area, attractions, Port Everglades, etc. We were at the hotel in minutes!

Brenaj

8 years ago

Response from developer

Hi! Thanks for your feedback! We're happy to hear of your good experience!

Would use again

Used on my vacation in Cancun. Found the chat feature helpful. Driver was nice.

SN952

8 years ago

Response from developer

Hi! Thanks for your feedback! We're happy to hear of your good experience!

No driver tracking. Alerts are useless.

The app doesn't give me a way to contact the driver.

I get alerts from the app on my locked screen. When I bring up the app, it doesn't direct to to any interaction with the alert. For example the alert asks me how is my ride. I go to the app and nothing.

Mre575

9 years ago

Response from developer

Hi! Thank you for your feedback. It is exactly what we need to ensure we continue developing fixes and improvements on the App. We will be reviewing your comments and making the changes necessary to solve these bugs. Please feel free to contact me via email to get more feedback and follow up on your suggestions. Best regards, Jeremias Padilla