Scam! Paid for parking but still got fined
Beware of the hidden penalty trap! Since the beginning of the year, mPay silently stopped supporting municipal parking in Gdańsk. However, the app still reads my geolocation as "Gdańsk" but only provides a list of private WEIP parking zones without a single warning that city parking is no longer serviced there. Because of this misleading UI, I accidentally paid the wrong operator and received a heavy parking fine from the city.
What is absolutely unacceptable is that mPay sent ZERO notifications (no email, no push) about dropping the municipal zones. This directly violates section 13.3 of their own Terms of Service (Regulamin), which explicitly states they will keep users informed about payment conditions and changes via the app or email. Customer support was completely useless, refused to admit their UI is a trap, and just told me to pay the fine. This is a deliberate scam to confuse drivers. I strongly recommend avoiding this app!
What is absolutely unacceptable is that mPay sent ZERO notifications (no email, no push) about dropping the municipal zones. This directly violates section 13.3 of their own Terms of Service (Regulamin), which explicitly states they will keep users informed about payment conditions and changes via the app or email. Customer support was completely useless, refused to admit their UI is a trap, and just told me to pay the fine. This is a deliberate scam to confuse drivers. I strongly recommend avoiding this app!
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Parking feature not working
Not recommend this app. Parking is not possible for big cities like Wroclaw, Poznan. The rest of the app usable, but features should be revised
If you have a US phone #, you can’t use this app
If you have a US phone #, you can’t use this app
Hidden charges
The service charges monthly fee for… storing your card! Can you believe that? 😄
Takes Your Money Even Though Service Doesn’t Work
Misleading and frustrating experience. The app displayed parking options for Warsaw and allowed me to add several hundred zlotys to my account. Only after I loaded the money did it inform me that their contract with the city had been terminated and the service was unavailable. I’m now stuck with money in an account I can’t use. They should have disabled deposits or shown a clear warning before accepting payment for a service they can no longer provide.
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