Great for Cabin
I have 2 zone unit at my cabin. After getting Starlink, I was able to install the smartlinks in both head units. Now I can monitor the temperature and turn on the AC or heat a few hours before I come up so it’s more comfortable when I arrive. Amazing!
Error Eal OC
Keep this error
scott called me from mr cool great customer service
i had issue i left a review they called me and helped fix it next day thanks Scott!
Difficult to use
Very trying to set up. It worked locally, then not remotely, asking to add devices when launching app which I’m pretty sure can’t be done remotely. Took dozens of tries to get working, forcing me to pry open Mr. Cool air handler door with a crowbar and reseating wifi thingy, which ruined my uwife’s phone ability to connect. Most frustrating was the offline error telling me my phone was not connected to the internet (it was). It’s working for now, we’ll see for how long. Well, it’s now disconnected (again). Apparently it doesn’t play nice with my eero switching from 2.4 GHz to 5 GHZ and disconnects.
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loses connection often
for some reason randomly disconnects mini splits
Easy Installing
I gotta say I was extremely nervous on making this a project, but it was so simple so easy to I stal and operate. I highly recommend Mr. Cool!
Awful support
Their website is a mess and reseting your password is impossible
This app is terrible.
This app is terrible. It’s constantly displays wrong and weird temps. My room is currently 62°. The app says 17°…. I can’t change anything either. It just reverts back to whatever previous setting was set.
Unit quits following schedule
I have 8 units. Units quits following schedule but are still connected to app and can be controlled by app. Anyone know how to fix and why this keeps happening?
Hardest part is getting the cover off
Other than that it is so easy!
Ease of installation
Pretty easy to install.
DO NOT INSTALL
After setting up this app my Mr. Cool has gone haywire. It no longer maintains the temperature I set and instead swings wildly from way too hot to way too cold unpredictably. Uninstalling didn’t fix it either. I recommend staying away. The connection process was horrible and inconsistent taking many times to finally connect only to corrupt my HVAC.
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Used to work great
Device constantly goes offline now. Have to re-pair it in the app. Very annoying.
Wasn’t bad now it’s awful
This app used to be so easy, functional and convenient and now it just lags and has weird bugs.
MrCool Smart thermostat
I like that i can use it from anywhere, my thermostat came with my 2 ton versa-pro, the app should have better description of setup instructions especially if your not an hvac tech or have any mechanical skills, I can say online support was helpful, you have to click on the type of thermostat you have before it will work, the wire choice was wrong on app from actual thermostat so whoever built this site should have a tech go over everything and the proper corrections should be made as it’s confusing, MrCool needs to spend some money on the app and fix the few mistakes, I’m sure a person who has no experience could easily figure this out but shouldn’t have to if the instructions were better written and an accurate description was in the instruction book that comes with the thermostat. I’d give 5 star.
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Three of the most intrusive and annoying features cannot be controlled from the app
The two things that I dislike mostly about this particular AC unit is the piercing beep that the internal unit makes every time you change something, as well as the light emitted by the temperature indicator on the internal unit. These can be disabled by clicking the bottom middle button on the remote control. However, this does not seem to have support in this app. secondly, why do they need to know my GPS location to use this app? Get out of my bedroom.
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App
Great app so far
Barely works.
The head units are okay. But this app sucks.
Quality
Awesome product all the way around. I’m going to buy some more multi splits for my next rental!
Unreliable
What’s the point? It’s constantly getting knocked offline. When you try to connect. 80% of the time the network doesn’t even show up on your phone reconnect. Can even use for the purpose I wanted it for.
