Why do you need my phone?
Privacy concerns! You did fine with my email login for years, so why are you invading my privacy by requiring my phone number to buy tickets? Maybe because you want to sell my data?
Buggy trash
Holy mother of god the phone otp input doesn't work I can't login it won't let me type!!!!!
Illegally fingerprints your device
Found out today that the app is in violation of Apple’s policy prohibiting fingerprinting devices. After submitting a valid dispute for a ticket the app scammed me out of, the app blocked my device, not just the account, to try to pressure me into dropping the dispute. This would only be possible if the app is in violation of Apple’s policies. Meaning this app is likely also illegally pulling other information from your phone.
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SHAME ON THE MTA!!
New ticket system is a SCAM more than once I’ve been threatened with a “late activation” fee despite activating my ticket ON TIME. Greedy company just wants to steal $$$ from honest riders 👎
Useless cash grab
Stupid app. Its manufactured to take as much money from you as possible
Terrible now.
Do you like to have your rides tracked, get hit with an $8 surcharge, and have no option for round trip, 10-trip, or weekly tickets? (And be forced to use your ticket on the same exact day???) Then MTA TrainTime is for you! /s
New surcharge
LIRR is trying to find any means of overcharging its customers. Apparently if you don’t activate your tickets before boarding, you’re charged $8. Better to buy the physical tickets. That system is completely garbage.
Frustrating Customer Support
Got a new phone and had to switch my account and got automatically locked out. When I went to customer support to get help, the support team was very rude and told me this was my fault and I was liable for $200 loss.
Predatory Surcharges
The app works well. The new surcharges are overly harsh. Have you ever been running for your train? Sometimes you just can’t activate or purchase tickets before you step in the train but that doesn’t mean you weren’t going purchase and activate your tickets. Also if you purchased and activated a ticket even if you activated it late clearly you weren’t trying to avoid paying. This ultimately punishes the wrong people.
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Scam
This app is a scam; when you try to buy a ticket, it gives you an error, but when you try again, they charge you multiple times—and then they say the tickets are non-refundable. Customer service is really bad; they don't even answer questions to help the customer.
A bunch of scammers
Just purchase your tickets from the kiosk. You may actually end up saving money.
Lazy bad tech.
This app and Metro North will send you multiple texts (on my dime) scolding you if you forget to activate the ticket before you get on the train. God forbid if you're rushing through grand central and you don't activate your ticket " just before" you get on. I paid. Fix your app and you system. I don't need condescending warning from a bad lazy corporation. "Just before". Small window to activate your ticket and you're going to threaten me with surcharges if I forget once? Poor management. Nothing changes with this company.
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Trash
THE MTA IS TRASH AND WILL ALWAYS BE TRASH HIGH PRICES FOR DISGUSTING TRAINS EVERYTHING IS DIRTY NOTHING WORKS THEY DO MAINTENANCE WITH NOTHING TO SHOW THE REWARDS SYSTEM IS TRASH TRASH MONOPOLY
Worst policy update
I always activate my ticket before I board, but now thats NOT enough. After recent update on ticket activate late policy, I am getting warning although I activate before train arrives. Problem is that the train itself arrived later than its scheduled time. There should be a check of the train arrive time vs ticket activated time. Maybe a few minute grace period would be an easy implementation.
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Buyer beware
God forbid you don’t activate your ticket before you’re on board prepare for an eight dollar surcharge or buy a ticket to an incorrect station. You only have two minutes to revise it before it’s nonrefundable
I get a surcharge for no reason
I’ve payed this 8 dollar surcharge so many times, it’s unbelievable that I still get it, fix your app.
You sucj
Stop scamming me out of 8 dollars
Fix spotlight search
Riders search “LIRR” in Spotlight and get nothing, because on-device search only matches the app name and you have to already know it’s called TrainTime. Apple built INAlternativeAppNames (iOS 16+) for exactly this: add “LIRR” and “Metro-North” as alternative names and Spotlight will find the app. One line in Info.plist. Please fix.
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Flawed 8$ dollar surcharge system
I am consistently getting hit with the $8 "on-board" surcharge despite purchasing and activating my tickets before I board the train. The app's algorithm appears to compare the activation timestamp against the train's scheduled departure time, which completely ignores real-world commuting.
If an MTA train is running late and I activate my ticket on the platform after its scheduled departure time, the app assumes I’m already on board and penalizes me. It also flags you if you activate while walking down the platform just as the train arrives.
This is a massive oversight by the development team. Honest riders who are paying their fares shouldn't be subjected to predatory fees because of a poorly coded algorithm that doesn't account for the MTA's own delays. Until this logic is fixed to account for real-time train locations and realistic boarding windows, the app feels like it is designed to nickel-and-dime commuters. Fix the timestamp logic.
If an MTA train is running late and I activate my ticket on the platform after its scheduled departure time, the app assumes I’m already on board and penalizes me. It also flags you if you activate while walking down the platform just as the train arrives.
This is a massive oversight by the development team. Honest riders who are paying their fares shouldn't be subjected to predatory fees because of a poorly coded algorithm that doesn't account for the MTA's own delays. Until this logic is fixed to account for real-time train locations and realistic boarding windows, the app feels like it is designed to nickel-and-dime commuters. Fix the timestamp logic.
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No more round trip tickets and forced ticket behaviors
This was a decent experience until they:
1. Removed the round trips option.
2. Force tickets to be used the same day by 4am.
3. Charge you if you have bought the ticket BUT activated after on board.
App deleted. Returned to buying PHYSICAL TICKETS.
1. Removed the round trips option.
2. Force tickets to be used the same day by 4am.
3. Charge you if you have bought the ticket BUT activated after on board.
App deleted. Returned to buying PHYSICAL TICKETS.
