Sign in impossible
New sign in requirements do not work . App is now useless for purchasing tickets. Please fix this issue!
Needs a widget and more appealing UI
The TrainTime app is good, but not good enough for 2026.
It’s great at its core component: train times.
User Interface can be better: take a look at the MTA subway app for example.
And the most annoying part about this app: no widget
It’s great at its core component: train times.
User Interface can be better: take a look at the MTA subway app for example.
And the most annoying part about this app: no widget
To add to a chorus of complaints
The ticket rewards function also seems to be purposely bugged. Not only is it not possible to get a fair (double) reward for buying a round-trip ticket, it's easily not even possible to be rewarded if you buy two separate tickets. The first ticket needs to be used up, then the second one bought, and only then will you get rewarded for that. I've been commuting and missing my free ride every cycle because of this sly tactic.
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User hostile
This app will constantly scold you for activating even a second late and continue to do so for weeks afterwards reminding you that you’re a bad customer.
Second it asks for your location data to swap your to and from station or populate the from station. But that doesn’t work at all if ever. Making me rush and then leaving me waiting at a station.
Third the available fairs you can buy are not convenient they basically force you into the day passes because otherwise you might get an $8 fee simply because you did not activate early enough.
People just want to get where they are going why is it such a pain to use?
Second it asks for your location data to swap your to and from station or populate the from station. But that doesn’t work at all if ever. Making me rush and then leaving me waiting at a station.
Third the available fairs you can buy are not convenient they basically force you into the day passes because otherwise you might get an $8 fee simply because you did not activate early enough.
People just want to get where they are going why is it such a pain to use?
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MetroNorth
Where are the schedules? Can’t buy a ticket on this app for a trip tomorrow. Can’t find the time for departure in the future. If I’m trying to buy a ticket for an express and a nearby station in Westchester County the app doesn’t allow it. Total BS.
8$ charge
I have an 8$ charge on my account. I take the train 4 days a week for work. I’m exhausted and not spending another dollar. Idk why I have it. And I’m not gonna pay it keep getting in person tickets even tho it adds to my already busy early morning late night schedule. This is annoying. Reached out to customer service and nothing after a week.
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Terrible company
The worst company! The only reason you still have business is because you are monopolizing on public transportation. You are a greedy corporation that takes advantage of their customers and profits off of penalizing people over normal things such as activating a ticket on board. I paid the $8 surcharge and yet another surcharge was posted to my account the next trip I took. Cold and lazy customer service who have 0 regard for customers.
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Terrible policies and app
Check out the average score of this app in 2026. Averaging just aver one star and MTA leadership doesn’t care because of its monopolistic hold on commuters. No company could treat their customers like this and continue to operate. Janno Lieber should learn to listen to customers. Your fare policies penalize the rule followers. Scammers will always scam. You are not reducing fare evasion.
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Terrible
Terrible
What a PAIN!!!
This app has been absolutely nothing but an absolute pain in my A*$!!!!!!! When I buy tickets, it signs me out right after. And then when I try to sign in so the conductor can scan my ticket, it says it blocked ALL REQUESTS from my device!! Now I wasted my damn money! Why pay if the app isn’t even gonna work??? might as well EVADE THE FARE!!!!! the MTA is trying to DRAIN your WALLETS and YOUR SANITY!!!!!
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Really
Be careful of the threatening emails from the MTA if you don’t activate your ticket before getting on the train. I was running late and just made my train. As I sat down and before the train left the station I activated my ticket, but I still got a threatening email. Really MTA?
App is great!! at taking your money
Non refundable tickets and surcharges that are straight up robbery. Unreliable service and trains that stop halfway through the platform then leave. The mta is robbing us all
REDEEMING FOREVER
After redeeming a reward, it’s stuck in the “Redeeming” state indefinitely (just showing the loading icon), which prevents me from starting the next 10-ticket accumulation reward program. Please fix!
Poor Customer Service, Inconsistent Policies
Better to buy a ticket at the ticketing counter - they are refundable up to 30 mins after purchase in the event of train changes/service disruptions, etc. If you buy on the app, they don’t allow changes/refunds after 2 minutes and offer ZERO customer service at all if you run into any issues. Consider it a theft device.
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Son una Mierda
Antes de que el tren llegue ya te han cobrado más HDP
Scammers
Be careful - will charge you fees. Terrible service
Why do you need my phone?
Privacy concerns! You did fine with my email login for years, so why are you invading my privacy by requiring my phone number to buy tickets? Maybe because you want to sell my data?
Buggy trash
Holy mother of god the phone otp input doesn't work I can't login it won't let me type!!!!!
Illegally fingerprints your device
Found out today that the app is in violation of Apple’s policy prohibiting fingerprinting devices. After submitting a valid dispute for a ticket the app scammed me out of, the app blocked my device, not just the account, to try to pressure me into dropping the dispute. This would only be possible if the app is in violation of Apple’s policies. Meaning this app is likely also illegally pulling other information from your phone.
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SHAME ON THE MTA!!
New ticket system is a SCAM more than once I’ve been threatened with a “late activation” fee despite activating my ticket ON TIME. Greedy company just wants to steal $$$ from honest riders 👎
