New surcharge
LIRR is trying to find any means of overcharging its customers. Apparently if you don’t activate your tickets before boarding, you’re charged $8. Better to buy the physical tickets. That system is completely garbage.
Frustrating Customer Support
Got a new phone and had to switch my account and got automatically locked out. When I went to customer support to get help, the support team was very rude and told me this was my fault and I was liable for $200 loss.
Predatory Surcharges
The app works well. The new surcharges are overly harsh. Have you ever been running for your train? Sometimes you just can’t activate or purchase tickets before you step in the train but that doesn’t mean you weren’t going purchase and activate your tickets. Also if you purchased and activated a ticket even if you activated it late clearly you weren’t trying to avoid paying. This ultimately punishes the wrong people.
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Scam
This app is a scam; when you try to buy a ticket, it gives you an error, but when you try again, they charge you multiple times—and then they say the tickets are non-refundable. Customer service is really bad; they don't even answer questions to help the customer.
A bunch of scammers
Just purchase your tickets from the kiosk. You may actually end up saving money.
Lazy bad tech.
This app and Metro North will send you multiple texts (on my dime) scolding you if you forget to activate the ticket before you get on the train. God forbid if you're rushing through grand central and you don't activate your ticket " just before" you get on. I paid. Fix your app and you system. I don't need condescending warning from a bad lazy corporation. "Just before". Small window to activate your ticket and you're going to threaten me with surcharges if I forget once? Poor management. Nothing changes with this company.
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Trash
THE MTA IS TRASH AND WILL ALWAYS BE TRASH HIGH PRICES FOR DISGUSTING TRAINS EVERYTHING IS DIRTY NOTHING WORKS THEY DO MAINTENANCE WITH NOTHING TO SHOW THE REWARDS SYSTEM IS TRASH TRASH MONOPOLY
Worst policy update
I always activate my ticket before I board, but now thats NOT enough. After recent update on ticket activate late policy, I am getting warning although I activate before train arrives. Problem is that the train itself arrived later than its scheduled time. There should be a check of the train arrive time vs ticket activated time. Maybe a few minute grace period would be an easy implementation.
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Buyer beware
God forbid you don’t activate your ticket before you’re on board prepare for an eight dollar surcharge or buy a ticket to an incorrect station. You only have two minutes to revise it before it’s nonrefundable
I get a surcharge for no reason
I’ve payed this 8 dollar surcharge so many times, it’s unbelievable that I still get it, fix your app.
You sucj
Stop scamming me out of 8 dollars
Fix spotlight search
Riders search “LIRR” in Spotlight and get nothing, because on-device search only matches the app name and you have to already know it’s called TrainTime. Apple built INAlternativeAppNames (iOS 16+) for exactly this: add “LIRR” and “Metro-North” as alternative names and Spotlight will find the app. One line in Info.plist. Please fix.
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Flawed 8$ dollar surcharge system
I am consistently getting hit with the $8 "on-board" surcharge despite purchasing and activating my tickets before I board the train. The app's algorithm appears to compare the activation timestamp against the train's scheduled departure time, which completely ignores real-world commuting.
If an MTA train is running late and I activate my ticket on the platform after its scheduled departure time, the app assumes I’m already on board and penalizes me. It also flags you if you activate while walking down the platform just as the train arrives.
This is a massive oversight by the development team. Honest riders who are paying their fares shouldn't be subjected to predatory fees because of a poorly coded algorithm that doesn't account for the MTA's own delays. Until this logic is fixed to account for real-time train locations and realistic boarding windows, the app feels like it is designed to nickel-and-dime commuters. Fix the timestamp logic.
If an MTA train is running late and I activate my ticket on the platform after its scheduled departure time, the app assumes I’m already on board and penalizes me. It also flags you if you activate while walking down the platform just as the train arrives.
This is a massive oversight by the development team. Honest riders who are paying their fares shouldn't be subjected to predatory fees because of a poorly coded algorithm that doesn't account for the MTA's own delays. Until this logic is fixed to account for real-time train locations and realistic boarding windows, the app feels like it is designed to nickel-and-dime commuters. Fix the timestamp logic.
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No more round trip tickets and forced ticket behaviors
This was a decent experience until they:
1. Removed the round trips option.
2. Force tickets to be used the same day by 4am.
3. Charge you if you have bought the ticket BUT activated after on board.
App deleted. Returned to buying PHYSICAL TICKETS.
1. Removed the round trips option.
2. Force tickets to be used the same day by 4am.
3. Charge you if you have bought the ticket BUT activated after on board.
App deleted. Returned to buying PHYSICAL TICKETS.
New update makes it harder to buy tickets
Instead of ticket options right below the train's path, they're now on a separate screen. It's like they want to make it harder so you get dinged with the surcharge.
Needs improvement
MTA should provide refunds, especially for newer riders that made avoidable mistakes. It shouldn’t hurt to be more considerate for daily passes, especially if you simply bought another one by an accident.
Impossible to login
I used this app for probably 8 years while I was in Nyc, via an email login. In their infinite wisdom, the 22-year-old clowns (who have never had an email their whole lives and only have a cell phone number) deleted absolutely everyone’s account that was based on an email. And now make you waste 25 minutes of your life starting a new account with a cell phone #. The pathological idiocy of these pathetic Gen Z troglodytes running this company is worthy of a class action lawsuit. Fire them all. 👎
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bad surcharge
do not use the app just buy the tickets in person
location
i know this is my fault but this app should really know my location and auto select the closest station to be the departure point. i CONSTANTLY miss trains because i forget to invert the stations i am leaving from and arriving to.
