Illegal fine
I was forced to pay a fine for completely unjustified ‘violation’ of ticketing rules. I will be filing a case with the appropriate government regulator to appeal this and ensure this is removed. If this was a feature in any other app, it would probably get the company shut down. Whoever designed this should feel ashamed - this is an ethical and legal misstep that stains the reputation of the MTA and MNR.
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On Board Surcharge
Just get more funding instead of finding new excuses to take more money out of our wallets.
Use Only for Schedule
This app should only be used for checking schedules. The app tracks you. Even though you purchase a ticket, if you don’t activate it they will charge you extra. Even though the ticket is already paid for, and when the conductors don’t pass you. If you are even 4 seconds passed the time the “doors close” they charge you extra. Because, as we all know, no one ever runs late. Not one ever is juggling multiple items and is just happy they made the train and then RIGHT I need to pull out my ticket. Boom $8 surcharge. Not the conductor’s fault, it’s LIRR corporate. Go back to paper tickets
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Ridiculous
This app is terrible, on board surcharge is broken.
Terrible App
Used to ban users for activating late. Now they have surcharge and block you from using the app. Both are bad solutions. If I activate a ticket late, I STILL BOUGHT AND ACTIVATED the ticket. They did not lose out on any money. Majority of travelers are not trying to scam MTA. Terrible app. Terrible customer service.
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Inaccurate
Inaccurate train schedules ,
Its very unreliable
Its very unreliable
Sign in impossible
New sign in requirements do not work . App is now useless for purchasing tickets. Please fix this issue!
Needs a widget and more appealing UI
The TrainTime app is good, but not good enough for 2026.
It’s great at its core component: train times.
User Interface can be better: take a look at the MTA subway app for example.
And the most annoying part about this app: no widget
It’s great at its core component: train times.
User Interface can be better: take a look at the MTA subway app for example.
And the most annoying part about this app: no widget
To add to a chorus of complaints
The ticket rewards function also seems to be purposely bugged. Not only is it not possible to get a fair (double) reward for buying a round-trip ticket, it's easily not even possible to be rewarded if you buy two separate tickets. The first ticket needs to be used up, then the second one bought, and only then will you get rewarded for that. I've been commuting and missing my free ride every cycle because of this sly tactic.
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User hostile
This app will constantly scold you for activating even a second late and continue to do so for weeks afterwards reminding you that you’re a bad customer.
Second it asks for your location data to swap your to and from station or populate the from station. But that doesn’t work at all if ever. Making me rush and then leaving me waiting at a station.
Third the available fairs you can buy are not convenient they basically force you into the day passes because otherwise you might get an $8 fee simply because you did not activate early enough.
People just want to get where they are going why is it such a pain to use?
Second it asks for your location data to swap your to and from station or populate the from station. But that doesn’t work at all if ever. Making me rush and then leaving me waiting at a station.
Third the available fairs you can buy are not convenient they basically force you into the day passes because otherwise you might get an $8 fee simply because you did not activate early enough.
People just want to get where they are going why is it such a pain to use?
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MetroNorth
Where are the schedules? Can’t buy a ticket on this app for a trip tomorrow. Can’t find the time for departure in the future. If I’m trying to buy a ticket for an express and a nearby station in Westchester County the app doesn’t allow it. Total BS.
8$ charge
I have an 8$ charge on my account. I take the train 4 days a week for work. I’m exhausted and not spending another dollar. Idk why I have it. And I’m not gonna pay it keep getting in person tickets even tho it adds to my already busy early morning late night schedule. This is annoying. Reached out to customer service and nothing after a week.
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Terrible company
The worst company! The only reason you still have business is because you are monopolizing on public transportation. You are a greedy corporation that takes advantage of their customers and profits off of penalizing people over normal things such as activating a ticket on board. I paid the $8 surcharge and yet another surcharge was posted to my account the next trip I took. Cold and lazy customer service who have 0 regard for customers.
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Terrible policies and app
Check out the average score of this app in 2026. Averaging just aver one star and MTA leadership doesn’t care because of its monopolistic hold on commuters. No company could treat their customers like this and continue to operate. Janno Lieber should learn to listen to customers. Your fare policies penalize the rule followers. Scammers will always scam. You are not reducing fare evasion.
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Terrible
Terrible
What a PAIN!!!
This app has been absolutely nothing but an absolute pain in my A*$!!!!!!! When I buy tickets, it signs me out right after. And then when I try to sign in so the conductor can scan my ticket, it says it blocked ALL REQUESTS from my device!! Now I wasted my damn money! Why pay if the app isn’t even gonna work??? might as well EVADE THE FARE!!!!! the MTA is trying to DRAIN your WALLETS and YOUR SANITY!!!!!
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Really
Be careful of the threatening emails from the MTA if you don’t activate your ticket before getting on the train. I was running late and just made my train. As I sat down and before the train left the station I activated my ticket, but I still got a threatening email. Really MTA?
App is great!! at taking your money
Non refundable tickets and surcharges that are straight up robbery. Unreliable service and trains that stop halfway through the platform then leave. The mta is robbing us all
REDEEMING FOREVER
After redeeming a reward, it’s stuck in the “Redeeming” state indefinitely (just showing the loading icon), which prevents me from starting the next 10-ticket accumulation reward program. Please fix!
Poor Customer Service, Inconsistent Policies
Better to buy a ticket at the ticketing counter - they are refundable up to 30 mins after purchase in the event of train changes/service disruptions, etc. If you buy on the app, they don’t allow changes/refunds after 2 minutes and offer ZERO customer service at all if you run into any issues. Consider it a theft device.
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