Impossible to login
I used this app for probably 8 years while I was in Nyc, via an email login. In their infinite wisdom, the 22-year-old clowns (who have never had an email their whole lives and only have a cell phone number) deleted absolutely everyone’s account that was based on an email. And now make you waste 25 minutes of your life starting a new account with a cell phone #. The pathological idiocy of these pathetic Gen Z troglodytes running this company is worthy of a class action lawsuit. Fire them all. 👎
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bad surcharge
do not use the app just buy the tickets in person
location
i know this is my fault but this app should really know my location and auto select the closest station to be the departure point. i CONSTANTLY miss trains because i forget to invert the stations i am leaving from and arriving to.
Almost as worthless the MTA
Activating a ticket and having it scanned by a conductor within 2 mins automatically flags you as trying to dodge the fare. Can’t contact customer support via the app either, only garbage AI and automated responses telling you to use the website. Almost as worthless as the MTA as a whole.
