New surcharge
LIRR is trying to find any means of overcharging its customers. Apparently if you don’t activate your tickets before boarding, you’re charged $8. Better to buy the physical tickets. That system is completely garbage.
Frustrating Customer Support
Got a new phone and had to switch my account and got automatically locked out. When I went to customer support to get help, the support team was very rude and told me this was my fault and I was liable for $200 loss.
Predatory Surcharges
The app works well. The new surcharges are overly harsh. Have you ever been running for your train? Sometimes you just can’t activate or purchase tickets before you step in the train but that doesn’t mean you weren’t going purchase and activate your tickets. Also if you purchased and activated a ticket even if you activated it late clearly you weren’t trying to avoid paying. This ultimately punishes the wrong people.
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Scam
This app is a scam; when you try to buy a ticket, it gives you an error, but when you try again, they charge you multiple times—and then they say the tickets are non-refundable. Customer service is really bad; they don't even answer questions to help the customer.
A bunch of scammers
Just purchase your tickets from the kiosk. You may actually end up saving money.
