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The Official MTA App

The Official MTA App

MTA transit and map info

13K ratings
626 reviews
#72 in free Travel
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • July 3, 2018
  • August 6, 2026

Features

Developer

Metropolitan Transportation Authority
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About

Access real-time transit information for subways and buses directly from the source. Get live arrival times, service status updates, system maps, and connect with customer service via chat. Save your favorite routes for quick access to essential transit details.

✓Real-time arrival board
✓Service status updates
✓System maps
✓Live customer service chat
✓Save favorite routes
✓Planned service changes
✓Elevator/escalator outage info
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What users say

Summarized from real user reviews of The Official MTA App. Based on 13K reviews and a 4.4/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Accurate train times
  • 🚀Helpful for commuters
  • 🚀Useful for tracking service changes
  • 👍Clean design
  • 👍Offline maps

Negative things

  • 🐛Inaccurate bus arrival times
  • 🐛Unreliable train arrival times
  • 🐛Buggy and crashes frequently
  • 👎Confusing and unintuitive interface
  • 👎Too many steps to access basic information
  • 👎Favorites feature not working properly
See all reviews
+1

What's New in The Official MTA App

4.18.0

August 6, 2026

Minor bug fixes & improvements.

Charts

Top Free

📈 72+6

Travel

This app rose +6 positions in Travel chart.

Last updated on August 7, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Make the app less smart

The apps is unpredictable. It automatically picks the direction of the bus for me. You can swap directions for trains but not for busses.
dhdhskalbrjddhdhskalbrjd

Bring back the old app

The old app was so much more straightforward and intuitive. It allowed for more search flexibility and wasn’t tied to location date. Shame!
NatethekNatethek

Just horrendous and useless

Reviews claiming the app redesign, from the previous version, is great are most likely BS. This app from useful to completely horrible! If ain’t broken don’t fix it.

Mayor Mamdani should get on their case and make them fix this travesty!
AbuSamakAbuSamak

Not user friendly

Decided to go with a third party app - this is not intuitive and very much more complicated than needed
Chris Peters1Chris Peters1

Not updated train times

When using Google Maps and MTA, I mistakenly thought MTA would have more accurate train time arrivals. No, Google Maps was right and I missed a train that arrived earlier on a different level. NEVER AGAIN MTA!
C could’veC could’ve
See 621 more reviews

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User experience

🐞

Reported Bugs

3 issues

Favorites disappearing after updates

Bug

Inconsistent display of uptown/downtown directions

Bug

Inability to view route options from current location

Bug
✨

Requested Features

4 requests

Add widget for favorite stations

Feature

Improve bus tracking and real-time location

Feature

Simplify navigation and reduce number of taps

Feature

Restore previous app's functionality

Feature

FAQ

What does the official MTA app do?

The official MTA app provides real-time arrival information for subways and buses, service status updates, system maps, and a live customer service chat. It aims to be the best source for up-to-the-minute transit details directly from the MTA.

What are the key features of the MTA app?

Key features include an up-to-the-minute arrival board for all stations and stops, a dedicated status tab for service issues, the ability to save favorite subway lines and bus routes, real-time service updates, planned changes, and elevator/escalator outage information. It also offers a live chat with MTA employees.

Is the MTA app free to use?

Yes, the official MTA app is completely free to download and use. There are no in-app purchases or advertisements mentioned, indicating it is a free service for riders.

Who is the MTA app designed for?

This app is built by and for MTA riders, meaning it's intended for anyone who uses the New York City subway and bus systems. It's particularly useful for commuters and travelers who need reliable, real-time transit information to plan their journeys.

How does the app help with service disruptions?

The app features a 'Status' tab that quickly shows any current service issues. It also provides real-time service updates and information on planned service changes, ensuring riders are informed about potential delays or disruptions on their routes.