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The Official MTA App

The Official MTA App

MTA transit and map info

13K ratings
656 reviews
#82 in free Travel
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • July 3, 2018
  • September 30, 2026

Features

Developer

Metropolitan Transportation Authority
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About

Access real-time transit information for subways and buses directly from the source. Get live arrival times, service status updates, system maps, and connect with customer service via chat. Save your favorite routes for quick access to essential transit details.

✓Real-time arrival board
✓Service status updates
✓System maps
✓Live customer service chat
✓Save favorite routes
✓Planned service changes
✓Elevator/escalator outage info
Show original description

What users say

Summarized from real user reviews of The Official MTA App. Based on 13K reviews and a 4.4/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Accurate train times
  • 🚀Helpful for commuters
  • 🚀Useful for tracking service changes
  • 👍Clean design
  • 👍Offline maps

Negative things

  • 🐛Inaccurate bus arrival times
  • 🐛Unreliable train arrival times
  • 🐛Buggy and crashes frequently
  • 👎Confusing and unintuitive interface
  • 👎Too many steps to access basic information
  • 👎Favorites feature not working properly
See all reviews

What's New in The Official MTA App

4.24.0

September 30, 2026

Minor bug fixes & improvements.

Charts

Top Free

📉 82-3

Travel

This app dropped -3 positions in Travel chart.

Last updated on October 14, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Dessy

It works quite a few times but the only thing that irritates me are the delays . One day they’ll say the bus comes in 5 mins and once it passes it never arrives 🤦🏽‍♀️
hearts444._hearts444._

Unreliable

Unreliable just like the Mta. They have times where buses and trains are supposed to leave and they don’t line up. Wrong trains come, buses don’t arrive, timer just keeps feeding us lies.
FccdvgFccdvg

works better for trains than buses

Decent app but the b44 line rarely shows up when the app says it will, no idea what's wrong with the b44
Yellow74623Yellow74623

Please fix widget

Great app, simple design with the most accurate timing. PLEASE FIX YOUR WIDGETS! As of now, the widget only sorts buses by line, not by next arriving, and only 2 fit on the screen. Please allow sort by arrival time so I don’t have to launch the app. Widgets are very important, please fix.
NYTrashNYTrash

Question

Can the brain trust behind this app explain what purpose “favorites” has in the “new” version? If I only get nearby stations and every single train at said stations, why is “favorites” still an option other than to mock me?
NyctimcNyctimc
See 651 more reviews

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User experience

🐞

Reported Bugs

3 issues

Favorites disappearing after updates

Bug

Inconsistent display of uptown/downtown directions

Bug

Inability to view route options from current location

Bug
✨

Requested Features

4 requests

Add widget for favorite stations

Feature

Improve bus tracking and real-time location

Feature

Simplify navigation and reduce number of taps

Feature

Restore previous app's functionality

Feature

FAQ

What does the official MTA app do?

The official MTA app provides real-time arrival information for subways and buses, service status updates, system maps, and a live customer service chat. It aims to be the best source for up-to-the-minute transit details directly from the MTA.

What are the key features of the MTA app?

Key features include an up-to-the-minute arrival board for all stations and stops, a dedicated status tab for service issues, the ability to save favorite subway lines and bus routes, real-time service updates, planned changes, and elevator/escalator outage information. It also offers a live chat with MTA employees.

Is the MTA app free to use?

Yes, the official MTA app is completely free to download and use. There are no in-app purchases or advertisements mentioned, indicating it is a free service for riders.

Who is the MTA app designed for?

This app is built by and for MTA riders, meaning it's intended for anyone who uses the New York City subway and bus systems. It's particularly useful for commuters and travelers who need reliable, real-time transit information to plan their journeys.

How does the app help with service disruptions?

The app features a 'Status' tab that quickly shows any current service issues. It also provides real-time service updates and information on planned service changes, ensuring riders are informed about potential delays or disruptions on their routes.